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Regency Beauty Institute reviews first appeared on Complaints Board on Apr 15, 2009. The latest review Schemed into attending a joke was posted on Aug 2, 2016. The latest complaint Cosmetology School was resolved on Mar 04, 2015. Regency Beauty Institute has an average consumer rating of 3 stars from 37 reviews. Regency Beauty Institute has resolved 21 complaints.

Regency Beauty Institute Customer Service Contacts

1600 Utica Avenue South
9th Floor

Saint Louis Park, Minnesota
United States - 55416

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Regency Beauty Institute Complaints & Reviews, Page 2

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Regency Beauty InstituteSCAM SCAM SCAM

REGENCY BEAUTY INSTITUTE IS THE WORST EXPERIENCE I HAVE EVVVVVVVVER HAD IN MY LIFE!!!
I went to school there and I did graduate, so I know first hand how rotten of a place it really is.

There is no consistency, most (not all) of the instructors are ignorant, cannot cut or color hair, and/or cannot read.
IT IS A JOKE!
they pack the classrooms as full as they can to make as much money as they can but fail to teach any sort of use full skills to students because there are just too many students in the classrooms!
it is impossible to learn when you are all right on top of each other.
There are MOST definitely situations where they play favorites.
it's truly disgusting.
I am a pretty girl, and I was picked on by the assistant manager constantly.
I was sent home like once a week. Because the rules always are changing! (what a coincidence!)
i would wear things that all the students would wear, and when i was sent home for it I would ask, "well why isn't so and so being sent home too?"
the response was, "well i haven't seen her out of dress code but i caught you"
I could tell personal stories for days. It really doesn't matter because if you talk to anyone who has went there, they will tell you the same stories I am telling you.
This school is disgusting!
STAY AWAY!!!
you are better off going elsewhere! ANYWHERE but Regency!
PLEASE, if you are enthused about the industry I beg you to listen to me!
REGENCY IS A SCAM!

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    • Di
      disappointedinregency2010 May 23, 2011

      Dontdoit2011 - It sounds like we went to the same campus! I saw many girls sent home for dress code violations (when the dress code would change from teacher to teacher/week to week). The most ridiculous was when they said no Uggs, but Crocks were ok. My final clock out day was the best day I had at that school and I have NEVER walked back in through the door.

      To anyone out there even tossing around the idea of attending a Regency campus - DO YOUR RESEARCH!!! The Illinois campus I attended had a flaky campus manager, a number of rude and/or unbalanced instructors, and a fairly new campus that looked good on the surface but was falling apart... here are just a few examples of what I am talking about:
      1 shampoo bowl NEVER worked and always had a sign on it not to use it. This was not over a normal 9 month period of full time enrollment - this was over almost a 2 year time frame.
      1 instructor had the audacity to remove a comb from my hand and tell me I wasn't doing something right on a client while they were in my chair (talk about hell for the client).
      Campus manager couldn't remember your name... without your name tag that is!

      Let's see... what else did I see while doing my time at Regency... I saw two students terminated with no cause. I saw MULTIPLE students terminated days or weeks before graduation because they were not able to pay overages. I know one girl was told to take out a title loan on her car to take care of the fees. Rehersal time is a complete joke and a waste of 16 hours a week. While you are suppose to be learning "advanced" techniques, you are given a revision of the same book you went over in workshop, but this time you also get to fill out a workbook... then after an hour or two of "lecture" you are given free time for the rest of the day.

      Days leading up to graduation you're suppose to talk with your "advisor". I literally never got a call from this person from the time I stepped back in the door until the day that I graduated. My $20, 000 paid for a handwritten joke of a diploma and transcripts that look fake. Oh, and their job hunting help.. don't even bother. I called them, after yet again not receiving a call FROM them, and was given absolutely no help what so ever. I was told to practice my skills so that when interviewing I could do a demo on a model to show prospective employers I knew what I was doing. I haven't bothered to call again... and guess what? They haven't called me either.

      I'm sure there's more that I could say and give examples of to support other complaints on here... but please to anyone out there thinking about Regency, do yourself a favor and make sure to visit all the schools in your area. You are always going to have girl-girl drama and headaches, but that aside, you may save yourself a ton of money and administration hassell. I would almost suggest anyone considering beauty school to INSIST on taking a day and sitting in on a class to really see what the school is about and how the day to day operations run. Also, I would go during the schools break time and talk with the current students and get a feel for what they have to say about the school. The current student body will be the best baramoter for what the climate at the school is ACTUALLY like, instead of what your tour guide wants to present to you!

      0 Votes
    • Mr
      mruhl Apr 30, 2011
      This comment was posted by
      a verified customer
      Verified customer

      I personally love RBI. I'm a student there and have had mostly positive experiences. Obviously there's drama, but that's to be expected when the school is almost ALL girls.

      0 Votes
    • Ja
      JadedbyRBI Mar 09, 2011

      100% Agree!!! I am a student there now and I have struggled with that school from day 1. The favorites game is most definately a common one for the instructors at regency! I have constantly been picked on from the begining. I have not been given credit for many of my required services. My test grades have not been recorded, causing me to take them repeatedly. I am a good student, smart, have retained a 4.0 gpa most of my life. Perhaps one particular instructor did not appreciate the fact that I understood and could properly pronounce terminalogy that she could not, therefore she porposely gave me a score of 0 on one of my practical exams, which brought my 4.0 practical average, that I was so proud of, down to a 3.4!!! Another instructor said some ugly, untrue things about me, behind my back to other students and declared, "I wish i could give her the rest of her hours to get her the hell out of here so I don't have to deal with her ### anymore." AMAZING!!! Now that I am two weeks from graduation, having finished all of my required stamps a month ago, Corporate calls me and tells me I have 16 more manicures to do, 3 more chemical reconstructions, facials, and a whopping 48 more client protection stamps to finish. Funny how things just disappear, convieniently when I am so close to graduation that is is absolutely impossible for me to finish in time. How does regency benifit from this you ask? Well every day that i go past my graduation date, I have to pay them $40!! Therefore, after staying another few weeks or more to finish these magically vanishing stamps, regency has sucked me dry, gaining hundreds and hundreds of dollars of MY money!! As if the $19, 000 tuition I payed initially for this joke of a school wasn't enough!!! I stepped into this industry for the intense love and excitement I felt toward the idea of improving others lives, by building their self-esteem and utilizing my artistic ability to help them express themselves. I hate to admit that my experience at Regency Beauty Institute has greatly dampend that joy and excitement i felt upon first choosing my carerr.

      Anonymous
      (do to the fact that, I am afraid that if I put my name on this before graduating, they will only sabatoge me further.)

      0 Votes

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    Regency Beauty Institute — Quality of service & rudeness of Instructor

    On Friday February 25, 2011 I called Regency Institute in Dayton Oh to schedule an appointment for hair...

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    Regency Beauty InstituteThis is an exception to the term

    I am doing a review on the Mishawaka, IN campus. My experience has only been for the past 2 weeks, so maybe I did not see enough to be fair. But from my perspective, this is it:

    Regency had actually contacted me because I had shown interest in beauty school from some online forum. I would only have a week to get financial aid processed, but they were VERY helpful and expedited the process. I met with the charming campus manager for about 2 hours to discuss enrollment. She already had paperwork ready for me.
    My first day: We get our "$1200" kits. I ASSURE you, that kit is NOT worth $1200! (I have a list of what it contains if you would like it!) We spent about an hour and a half unpacking our kits from the boxes. It HAD to be done then and there. "MAKE SURE YOU PUT YOUR NAME ON EVERYTHING!!! WE HAVE A BIG PROBLEM WITH THEFT", they stressed. I didn't catch on to WHY until later, but as excited as I was, I never unwrapped or unboxed any of the items, just the big box that the kit came in to take inventory. My very first day and I got nothing but horrid details from tenured students. I orginally decided beauty school was right because I was interested in a career in make up and I was assured by my adviser that they did, indeed, have an extensive make-up program. I believed that until I saw that we were only required to complete 11 make up applications and another disgruntled student showed me the make-up counter. I wish I had taken a picture. I have more make-up in my "on the go" bag.
    Suddenly, the charming campus manager who had helped me in the beginning didn't seem as sweet as she called me to the office and told me I was not allowed to clock hours until they received my high school diploma. I was told the previous day (by one of my advisers) that if I didn't have it, they could just call my high school to verify. Apparently that wasn't the case. Also, my "clock in" after lunch didn't register, so I lost all my time on my very first day.
    The second day I didn't attend, which freaked me out after the preach about "attendance, attendance, attendance" my first day. My daughter's preschool will not take a child with in 24 hours of being sick and I didn't know she was ill till we got up for school, there was no way to make other arrangments for her. I called my advisor to see about starting in the next class, 3 weeks later. She said I could, but encouraged me to continue with this session.
    The third day I was able to find someone to watch my baby. I am in workshop and we are practicing fingerwaves. Now, I'm not sure if this is something that is mandated by state boards, but how realistic does that sound? Again, I could be wrong here, but at what point do we update techniques? Also, that day a fellow student forgot to clock in. Its normal, she is NEW and learning. She lost the entire 8 hours for that day, our instructors are not allowed to adust hours (I wonder why that is?)
    The forth day I'm learning how to put rollers in. Seriously? I will say this though, the instructor is great, she knew her stuff and was very down-to-earth. That night I stayed up getting ready for my practical and started to see the symptoms of what my daughter had. I called my advisor first thing in the morning, stating I would REALLY like to start the next class. Again, she tells me I can do that. However, it won't be hard to catch up, "just stick with it". At this point I am thinking "is this God's sign? Everything happens for a reason, why am I having health issues (we NEVER get sick!) on my first week when I am SO excited?"
    I found out when Monday came around. My advisor told me I wouldn't be charged tuition if I didn't clock hours for the 2nd week, but I would owe for my kit even if I started (now) 2 weeks later. Hmm...? The kit I haven't even opened? My advisor says that I could take it in to the campus manager and possibly not owe because it was, in fact, unopened other than the one mannequin head I had used for fingerwaves. Also, I would owe a $100 fee for starting into the next class.
    Tuesday comes and its a different advisor on the phone. She says it might not be possible to start on the 31st now, because first I would have to withdraw and reapply. My thoughts were "they got me enrolled and financially set up within 3 days over Christmas break, so how long does the withdraw process take?!?". She also tells me that it doesn't matter if I start on the 31st, my hours will still be the same, I will still have a low attendance rate and the test will still only be worth 80% at its best just as if I had stuck with this group. Does that make sense to you? Yeah, me either. I'm beginning to think these aren't really "advisers", but very quick-witted sales women.
    Wednesday comes, a DIFFERENT advisor with a different story. Now there is NO WAY I can start in the next class. I would have to wait 2 more months to start. This would definatley deter someone from withdrawing. So I stick with it. That little voice in the back of my head is no longer quiet. Its screaming.
    Thursday I get a call from a fellow classmate who has decided to quit. She says "read the reviews online!". Brought me to this site. EVERY complaint I have seen here is consistant with what I have seen in a very short time there. I call my "adviser" who is extremley rude, and tell her that I am firm in my decision to withdraw. When she asks why and I tell her that if the 10 different stories I've gotten from 3 different advisers isn't enough, the plethora of online reviews was. She proceeded to tell me that I needed to remember that it was mostly disgruntled students. Well...duh? They became disgruntled SOMEHOW! Not 45 seconds later she gives me my total for the 24 hours that I attended Regency...$2300, and no, I can not return the unopened kit. ONCE YOU OPEN THE BOX IT COMES IN (for "sanitary" reasons) THE KIT.
    It is my fault for not researching BEFORE I enrolled, for not reading before I signed the ENROLLMENT PAPERS (make sure you read over that!!!). I am an adult, I know better. I just hope this review saves someone else from learning the hard way. Don't give up on your passion, just make sure you are on the right path!!! If you should decide to go with Regency, I have an unused kit for sale at 50% off!!! ;)

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      • Mi
        Mirandaleavitt Jan 12, 2016

        I had the same problem ! I only attended 2 and a half days and hated it. Now I have to pay back my kit. I'm selling my kit for 50% off as well if anyone would like it. Toledo, Ohio I can ship it to you. Email for more info or photos [email protected]

        0 Votes
      • St
        stephanylopez1234 Sep 23, 2014

        Hi I am going to Regency next month and I was wondering if you are still selling your kit for 50% off or if you even still have it. Please let me know!:)

        0 Votes
      • Co
        cosmogirl4117 Oct 08, 2012

        today was my first day.. they seem nice, but a fake nice..

        i hopw i have an okay experience especially for the price...

        do they teach you what you need to know for boards like 1000% because I want to feel prepared.

        -Eastgate campus student

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      • Ho
        Hotheaded mom Oct 02, 2011
        This comment was posted by
        a verified customer
        Verified customer

        My daughter is having problems with this school also. I wish I had someone to tell me about this website within the five day trial period. When I was having problems with financial aid, looking back, I think God was letting me know that this was not a good school to attend for my daughter. But it's not over until it's over.

        Hotheaded Mom
        Cincinnati, OH

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      • La
        LaughingAtYou Aug 16, 2011

        You sound GHETTO.

        -1 Votes
      • Do
        dontdoit2011 Mar 08, 2011

        that is so funny!

        at our school they adjusted hours for "favorite students"

        and as far as the kit goes... i have friends who withdrew and were able to be refunded for their kit!
        it all depends how they feel that day.
        REGENCY is a sick place!

        there are no rules!
        you could get ten different answers from ten different instructors!

        and let's not talk about how many times my fellow students had their hair ###ed up from "A TEACHER!"

        I feel so bad for anyone who enrolls in this school thinking they are going to have a great experience.


        and also, i would like to add, i am a graduate of Regency.
        I am an ANGRY graduate of regency!
        I hate how they treat people!
        I've seen Animals in a shelter get better treatment!

        reminds me of Nazi Germany

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      Regency Beauty Institute — Not receiving hours work/attend

      I had an issue that accrued on Nov. 17, 2010 at Regency Beauty Institute in Independence Missouri Campus. I...

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      Regency Beauty InstituteEverything

      Regency is the worst school by far I've ever been to. From day one I have always had issues with the damn place.

      It all started with the financial aid department. When I had enrolled, they told me to fill out my FAFSA, turn in some papers that they sent me over email, and then everything would process. Later did I find out that they had not told me everything I needed initially. For about 4 weeks this kept going on, they would tell me oh you didn't turn so and so in, so I would turn it in, and another day they would tell me that Iwas missing something else THAT THEY NEVER TOLD ME ABOUT. After this nightmare, durning my class day I received a paper that said if I didn't get everything in within 14 days I would be terminated and owe money back. After getting this paper I had called my advisor and asked whats up with everything going on, she told me that if I turned in everything the next day everything would be okay and I could return to school on time. I asked If I could fax all the documents in the morning as soon as I got to school, in which she replyed yes. I asked are you sure that I can still clock in on time, and she once again said yes. The next day comes and come to find out the office in Minnasotta was not open when I had arrived at school. I waited around for an hour and a half and faxed the paper (keep in mind I couldnt clock in because I was suspended over this) After I faxed the paper I had called to see if they got it, in which they told me it could take up to 12 hours. This was just the beginning .

      It seemed like every day my teacher would come in crying because of how un organized this place was, the campus manager at the time was snobby and had this I'm better then you attitude, there was so many other things but this complaint would be pages to long if I were to continue about the things he did but its pointless to continue when he is not there anymore . He eventually got denoted then fired. Which took several complaints for Headquarters to finally care.

      We soon got a new campus manager, but its impossible to even talk to her because every time you go to her she says she will get back to you soon and never does. On top of that she only has 30 minutes in the day where her office is "open."

      I feel like regency will do anything possible to keep you out of school and take your hours to get more money from you. I had clocked in in the morning, the computer system had told me I had clocked in at 8 30 like it had every other time I had clocked in. When the lunch hour came I had went to clock out, and it had only given me the option to start my day. IT DID NOT SAVE THE HOURS THAT I HAD BEEN THERE. I talked to the assistant manager and she told me to talk to my teacher or the campus manager. My campus manager had not been there at the time so I talked to my teacher and she told me to talk to my campus manager so I had to wait yet another hour for her to get to school because she came in late the day that this was happening. When she finally got to the school I had spoke to her, she told me within a few minutes she would get back me me, an HOUR later she told me to pack up my stuff and leave because there was NOTHING she could do, because they cant do time adjustments "its against Regency's policy" I called corporate and they told me the same thing. THIS WAS NOT MY FAULT! They cant do anything for me even if there is teachers in the building that saw me there at 8:30 on time. I'm still fighting to get the hours back.

      With this school nobody can help you. It seems like when you try to get anything resolved you are directed to another person, then that person can't help you and they direct you to someone else. You try to talk to the head honchos of the company because advising says they will connect you to there voicemail, you leave a message, AND THEY DONT CALL BACK.

      Not only is everything unorganized the schools are filthy. The marvicide is never changed, the bath rooms are never cleaned, Theres spill marks on the walls from god knows what, it's just plain disgusting.

      They treat us like kids and custodians as well. I'm not saying you should not clean up after yourself because you should we are required to clean our station which I am fine with, its the fact that we are responsible for keeping the entire school clean. Once you move to rehersal (when your working with clients) there is a sheet where you sign up for your station (every station has a different chore) some of the chores should not be our responsibility like cleaning the windows and doorknobs sweeping everything. Its a lot of things, Either way I believe for the money I'm paying to go to this school, I should not lose 30 minutes of my day to clean something that they should hire a custodian for. And the fact is the stations are never completely filled anyway, so there is always chores left over that cant be done and if they don't have a custodian to do them, then how do they get done, THEY DONT.

      I am PAYING to be here. I should not be treated like an employee that can lose there job any second. I would transfer schools ASAP if I could pay the money to transfer schools. I feel miserable every day going here I just wish I could have done more research.

      There is so much more but I think I have said enough.

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        • Bm
          bmx_1095 Jun 08, 2011

          Completley agree with these comments I attend fairview heights campus; my last three days couldn't go fast enough!

          0 Votes
        • I am a former educator for RBI. I started with the company when they first came to missouri. I cannot believe all bad the reviews this place has gotten and the schools have not been shut down from the board or the accrediting agencies! I have been in the cosmetology business for 16 years. I LOVE this industry!!! However RBI is the worst thing that has ever come to the cosmetology schools. It is very scary how they are nationwide! PLEASE trust me when I say DO NOT go to this school. Yes, the campus is pretty and when you go for a tour you can be drawn in by the looks of the place, but it is a RIP OFF!!! I worked there for two years and wanted to blow my head off every morning I got up to go to work. They are the most unorganized and unprofessional school I have ever seen. They DO NOT care about their employees let alone the students. All they want is the money!!! They give horrible education, not because the educators do not know what they are doing, but because the educators are to busy trying to remember all the policies that have been changed daily and picking up all the pieces that the corporate office has screwed up! This is a school that is owned by a bunch of invrstors who know NOTHING about the beauty industry and are making BIG bucks off the government and the students money. They are a DISGRACE to the cosmetology indusrty and the day they start getting shut down will be the best day the cosmetology industry has ever had!

          0 Votes
        • He
          helpful mom Feb 15, 2011

          Thanks for the info. I almost enrolled my daughter at Regency and after reading all of this I have read I know my adhd daughter does not need to go here. She would never be able to keep the information straight.

          0 Votes
        • Oh
          Oh Son Jan 04, 2011

          I'm in the process of filing a discrimination suit against Regency. If you know of anyone with a health or mental disability who has attended Regency please give them my contact information j.scott-olson (at) hotmail.com

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        Regency Beauty InstituteIT'S A SCAM

        I am a current student at Regency and been only 5 months to learn nothing but their a scam. I looked into transfering and they told me I could if I pay them $7900 for 465hours completed. I am a low income single parent of two and have no way of paying them so they told me I could withdrawl and they would keep my hours until I came up with their money. So im back at square one, $20, 000 richer, and after I pay them the $7900 they will be 27, 900 richer and I'll be in debt when i'm finished. If I get to finish because they want let me graduate owing them the $7900 and will be paying the full tution for the next 10 years. So i'll be working just for Regency Beauty but I am going to fight for my rights and switch schools to become what I started to achieve and that's to be a cosmotologist with her managers license. I could go on and on all day about the scams and that are going on at Regency and I will be filing a complaint with the Better Business Bureau. So anybody who has something smart to say about my opinion tell it to the BBB so we can put a STOP to this injustice!!!

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          • Ch
            Chelsea1010 Dec 12, 2011

            I am having huge problems with regency as well. They have a bunch of underlying schemes. Read the fine print very clearly. They are out to make money and nothing else!!!

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          • Mr
            mruhl Apr 30, 2011
            This comment was posted by
            a verified customer
            Verified customer

            No school is going to let you attend and then transfer without paying them what you owe them first...

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          • Ja
            jaytay22 Jan 16, 2011

            I have been going over the "enrollment agreement" and at the very bottom it says COMPLAINTS AGAINST THIS SCHOOL MAY BE FILED WITH THE INDIANA STATE BOARD OF COSMETOLOGY, INDIANA PROFESSIONAL LICENSING AGENCY, INDIANA GOVERNMENT CENTER SOUTH, 302 W. WASHINGTON, STE. E034, INDIANAPOLIS, IN [protected]. Also says "Dispute Resolution/Choice of Law: The Student and the School agree that any dispute arising out of or in connection with this Agreement will be resolved in accordance with the rules of the American Arbitration Association. The Student and the School agree that this Agreement shall be governed by the procedural and substantive laws of the State of Indiana"...I thought that I should also try BBB, but I think we need to exhaust the other options first. I'm beginning to wonder what their "accreditation" is, if at all, since the goal of accreditation is to ensure that education provided by institutions of higher education meets acceptable levels of quality. Regency definately does NOT.

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          Regency Beauty Institutescam

          i been going to regency in southbend for the past year full time and ive seen it all personally with the scams. i took a maternity leave authorized by my doctor and i was terminated due to the fact that the campus manager at the time reported my leave late which resulted in me being terminated because of their 14 day absent policy. instead of them correcting it the told me i would either pay 100.00 dollars to restart or pay 3, 000 dollars for the time i had been there. i decided since i wanted to get my license i paid 100.00 dollars to restart not knowing i would have to pay for the days i was out, and they never told me i would be reponsible for it since i was so called "restarting". i restarted in nov of 09 and i couldnt clock in for over 14 days which i was terminated again due to the fact of me not being able to clock in through the computer to track the days i was there. they had the area manager come to get things straightend out which i was glad they had seen that i had actually wrote my times in and out manually on the attendance sheets for over 2 weeks which verified i was there. they turned that termination around but its so odd they told me they couldnt turn a termination around when it came to my maternity leave...yeah...bout that.now i have come this far and i havent heard from an advisor at all about anything concerning my financial aid or other fees ive occurred since. i dont know a school who has a unconcerned advising team than them. they dont tell you anything until a couple of days before its due. which its never a couple of dollars thats due...its always hundreds or thousands thats due and give you little or no time to pay which always results in termination.its never " let us help and see what we can do " its always pay or your terminated, or placed on financial suspension. now i have 5 days left before i clock 1500 hours and i cant clock in to complete the hours because im on financial suspension until i pay 4, 000 dollars...which i have 2 days to pay it or im terminated. ive made it through all the bull crap and still have a big lump sum that is due in 2 days!! i will be terminated. there is no way ive ever heard a school give you no help, payment plan, or efficient advising.low income families...run for your lives!!!

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            • Pa
              parent of low income mother Aug 09, 2012

              My daughter and other students at her school are having the same issue in OH, now in 2012. We have been looking for help on this. Please let us know what if anything were you able to do? Did you pay and graduate? Anyone with any ideas on how to stop them from doing this to our young adults trying to better themselves ... please leave your comments and/or organization information.

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            Regency Beauty Institute — HUGE SCAM

            Regency sucks. I have been wanting to do hair since I was little. I have considered doing other things and I...

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            Regency Beauty InstituteShame on Regency Beauty Institute

            From a young age I have had a passion for the beauty industry. After high school I decided to enroll in cosmetology school. I did not know much about schools in the area so I asked around and toured several schools. They all lacked a sense of professionalism and looked like something straight out of the 1980's- bad perm and all. After some consideration I decided to keep my options open and try and find another school. This is when I found Regency.

            I found Regency Beauty Institute online and scheduled an appointment to tour the school. The location that I planned on touring was the first in Arizona to open. I toured the school and it seemed like a diamond in the rough. Construction was still taking place but the school seemed to have much promise. This was very encouraging after my previous experiences. I met with the school manager and her supervisor who was visiting from Minnesota (where the schools headquarters are).

            They knew the right things to say and promised me the world. They led me to believe that with good attendance, attitude, and grades, I would succeed. It was very clear to me that I needed to sign up and get the papers going so that I could be a part of this fantastic school. I was very misled. I began at Regency and was ready to take my future into my own hands. I felt like I was on top of the world. As school progressed i noticed that what was occurring was not what was promised to me.

            The school was lacking staff, order, professionalism, EDUCATION, and the list goes on. There were many times when we would go to the mall across the street for the day and "pass out business cards" which translated into- students wondering around the mall, throwing business cards away and eating lunch while getting credit for an 8 hour school day. Which in translation means: for tuition, school is roughly $9.50 per hour. This means that I had to pay $76 to go hang out at the mall.

            During my experience at Regency there were many days where there was a lack of instructors to lead a classroom so we were told to hang out on the salon floor and study. No direction was given of what to study or why- just study. This usually meant that half of the girls were texting or standing in front of the school smoking.

            There were many basic skills that we were never taught. When i would ask a teacher when we were going to learn about them she would reply "well you can't learn everything at once". I did not ask her to learn everything at once; I asked to learn one thing at a time. If I wanted to sit around and do nothing I would have stayed at home. But I enrolled in school to learn and be taught. Not to mention, this is not a free education. You have to pay for it.

            The lack of staff seemed to get worse by the day. The environment at school was very chaotic. Things like dress code, attendance, student conduct, and so on were rarely enforced. Cosmetology school is based on hours unlike traditional college which is based on credits. Each day students must clock in and out to track their hours, much like a job. At Regency we clocked in daily on a computer using our social security number. Almost every day students would be absent and their friends would memorize their ssn and clock them in while they were at home ditching school so they could get credit for an 8 hour day. Nothing was done to stop this.

            To sum things up, the negative things about Regency highly outweighed the positives. Being fed up and see my money, time, and effort go to waste I decided to withdraw from the program. The week that I decided to withdraw I was one of FOUR out of my specific class who had made the same decision. We had had enough. Every day I was seeing my dream and the dreams of my fellow students slip out of our hands.

            When I withdrew, my campus manager took me through the process. She led me to believe that I was free and clear and all that I would have to pay for was the hours that I had already attended (400 out of 1600). She also informed me that the student loan I had taken out would be covering that so all I had to do was sign on the dotted line. After that, my transcripts would be transferred to my new school and to the state board for when I was ready to test for my cosmetology license.

            After leaving Regency and finding a much better school I found out through a close friend that the campus manager had been fired. Shortly after that I received a letter from Regency headquarters stating that I owed over NINE THOUSAND DOLLARS. Immediately I replied disputing these charges. I explained my situation at the school and that I had only attended for 400 hours. There was no way that I was going to pay over nine thousand dollars for something I did not receive in the slightest. Regency replied and immediately dropped the amount because they had no reason to charge me that amount. They also warned me that if I did not pay I would be terminated from school. This goes to show their lack of attention to detail. I informed them that I had already withdrawn and was attending a much better school. It was very clear to me that Regency obviously has no interest in the student or education (better yet lack of) they were putting behind their name. They want your money and then some.

            After going back and forth with Regency through several letters, I sent one asking them to explain to me what I was being charged for. I haven’t heard from them since. A short while after that, I received a notice from a collections agency. Regency failed to communicate with me, neglected my needs as a paying student, and ran from the situation. I am now in collections for something that I do not owe and no one can explain to me what it is for.

            Since all of this has happened I have completed my 1600 hours total at another school. However, until I pay collections the money I do NOT owe, Regency will not release my transcripts. This is preventing me from being able to take my state exam and become a licensed cosmetologist.

            The grief, disappointment, time, money, energy and frustration that Regency has caused me to have cannot be underestimated. Just like most young adults, I do not have the thousands of dollars that it is going to take to settle this. Regency Beauty Institute should be ashamed. It is an absolute poor excuse of an education. It makes my skin crawl to thing about how many young girls with a dream are going to get screwed over the way that I did.

            Research schools and ask questions until you are blue in the face. Get everything in writing and do not take no for an answer. Trade schools like this stay in business because of situations like mine. How do they sleep at night? Shame on Regency Beauty Institute.

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              • St
                starstruck231 Aug 02, 2016

                Wow. They haven't changed and its years later. I initially began school being able to qualify for financial aid making my whole program when I started a whopping 9 grand (sarcasm) Well halfway through my program I decided to get married and Regency decided it would be awesome to take it all away and brought the grand total of my schooling to 24 grand. I totally get it, state laws blah blah blah. I ended up getting slapped with a 500 dollar a month payment. I was in school I could afford that nonsense but my husband and I made it work. The massive amount of drama at the Colorado campus I went to was astronomical! I had over 12 teachers while I was there TWELVE. They fired teachers left and right, some of them seriously deserved it, others, not at all. ###, when I left there was two teachers who would go smoke pot and drink with their students. The campus manager was a ### who didn't know how to control anything in her campus. I kid you not, there were student having sex in the facial room. Students would sneak off and sleep in one of the classrooms. It was like a zoo. I was attending for half of my program when they decided that they were switching the curriculum to those stupid Ipads. Only problem with that? We had to start the whole stupid program over again!!! I was all the was through rehearsal and taking clients on the floor when they decided we had to start over on WET STYLING AND BASIC one length haircuts. I had to jam pack 1 years worth of learning into six months, but God forbid we complain. Those stupid Ipads. The teachers after that had literally no purpose what-so-ever. Sat on their butts at the front of the classrooms and played on their phones. This school is a joke. I graduated in July and I still have yet to take my boards because I completely detest doing hair now because of that school. Cosmetology school my ###. They barely teach skin and nails. Teachers will pass you through on the Ipads with no care as to whether or not you did the actual work... Regency Beauty Institute can go suck an egg.

                0 Votes
              • Em
                emilybowman Oct 03, 2013

                I'm trying to get out of this place because of how LAZY and UNINTERESTED they're in teaching me something i need help with on a client. LIke I shouldn't have to feel bad for asking an educator for help... I wish i would've have read these reviews before i got to almost 400 hrs of waisted time.

                0 Votes
              • St
                stephen360 Aug 11, 2013

                i was told i owed 5, 000 dollars I took themm to court. Now I only owe 1, 600 I am payeing that off right now.

                0 Votes
              • Ta
                tags536 Nov 09, 2011
                This comment was posted by
                a verified customer
                Verified customer

                I am having the same issue with Regancy right now. And I am almost positive that it is the same one you when to. It is the Tolleson, AZ campus. If you would be interested in maybe trying to see about some sort of legal actions please let me know.

                0 Votes
              • Ho
                Honestjb Jan 25, 2011

                I'm attending Regency right now and feel the exact same way! I wanted to withdraw and go to another school at 250 hours but heard Id still owe some ridiculous amount of money. This school is a corrupt, money hungry corporation that cares nothing about the success or well being of its students. With the amount of money I'm paying I could have gone to Aveda; a much superior school. Take my word...Regency is a poor excuse for a school. Don't Do It!!!

                0 Votes
              • Oh
                Oh Son Jan 04, 2011

                Also try contacting the Minnesota Attorney General's Office. Their corporate office is in Minnesota. I'd start there. Good luck.

                0 Votes
              • Gu
                guitardedgirl Jan 04, 2011

                Complain to your state's attorney general's office. Also look for contacts with the department of education.

                0 Votes
              • D'or P Oct 25, 2010
                This comment was posted by
                a verified customer
                Verified customer

                I completely understand and empathize with you. I had almost the exact situation with the Regency here in Missouri. Since then I have enrolled in another school. I also am aware that I will not be fully licensed until I pay them $5, 000 for 300 hours. However, it confuses me to this day b/c why would I pay RBI and then turn around and pay my student loans as well ??? I thought that was why I took out loans so that I would repay those and not RBI. They truly are a scam, just like your experience my campus manager encouraged me to withdraw with misleading information. They are truly one of the worst cosmetology schools ever !!! Good luck with your career though !!!

                1 Votes

              Regency Beauty Institutebad perm!

              okay, so, i went to regency to get a perm, i wanted a body wave; loose waves, barely even curls, and i have poodle curls, and damaged hair. i even went back and said this isn't what i wanted, and the teacher said oh no, that's a body wave. they're obviously stupid, and i read online that the perm rods they used are way too small, they used purple ones and were suppose to use black ones, if you don't know they're color coded. i will never everrrr go back. and my cousin got a perm also. naturally she has curly hair but it's just got so used to being straightened that it's straight she wanted to get a perm, she wanted spiral curls, veryyy curly, and she had straight hair when we left. they went through the whole process and her hair was completely friend and someeee parts had a wave, the stylist didn't even comb through her hair after it was washed, and she left the solution on too long because she has thin hair. and afterwards the teachers said it turned out that way because she had box dye on her hair, we told them before they even started! and i had box dye on mine also and i have crazy curly hair. and we also wanted like totally different styles but did the exact same perm on us both, we both had purple rollers, but she wanted super curly and i wanted a wave. and all the did for my cousin is give her a free $12 deep conditioning treatment because her hair was falling out!!! my cousins perm was mroe than just a bad perm, they ruined our hair! i've spent more money trying to fix my hair than i did on perming it. and i didn't anticipate super curly hair so i honestly don't even know how to make it look decent, like i look like a drowned poodle.. i honestly blame it on the teachers, like the students were just doing what the teachers told them to do. and i went the the regency in elgin, right next to lowes.

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                • La
                  LaughingAtYou Aug 16, 2011

                  You should have read the waiver you signed .
                  You sound ghetto anyways, so you're probably poor.
                  I love Regency Beauty Institute and I am great at what I do !

                  0 Votes
                • WMSmith7886 Jul 26, 2011

                  That goes to show you that if your getting anything chemical done to your hair... NEVER go to a school... unless you don't care what happens to it. I'm a student and although it gives us good practice, we can still mess up. But I do agree that is a BS school..

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Regency Beauty Institutecosmetology schools

                I'm currently attending school have 1100 hours in and definatly wish I would have looked at other schools and options. All they care about is money!!! I was not told untill I was about halfway through that there are overtime charges, and I'm at 75% attendence and if I drop down to like 70% in the time I have left ill be paying an extra $2000 approximatly. It is IMPOSSIBLE to keep 90% attenedence when your part time and there for nearly 2 years, which the ey expect you to stay above to pay no additional charges and be a "star" student. And they have this rediculous 2 a month late pass rule, and if you use them up you just can't go to school. And they are suppose to be worried about attendence???oh and I've been there a year, 1 same instructor. They go through them like flies. And most of them can't teach properly. Sure people can be amazing at doing things, but not everyone has what it it takes to teach. VERY DISAPPOINTED ESPECIALLY WHEN PAYING TWENTY THOUSAND DOLLARS!!!

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                  • Ho
                    Hotheaded mom Oct 02, 2011
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I agree with aurorad. Your complaint is voided because I don't know anyone who would want to throw money away because they didn't care about their education. I'm happy for you, but the say the same about all the complaints that have been submitted is a different story. All the comments that have been given are from people from other states. We don't even know each other. This school is scamming individuals who don't know anything about them. You had to have been a "favorite". My daughter went there form 4 months and they terminated her for 7 days, then they changed it to 5 days. Again, they changed the rules for their convenience.They claim she made 79% on her test. But they never showed it to her. They would only tell them what they made. They are liars. She went out of town, couldn't get back because they told her 7 days. So now, they terminated her until Nov. 21. She will not be going back. Just be glad they favored you instead of harrassing you. I don't recommend anyone to attend this school.

                    Hotheaded Mom
                    Cincinnati, OH

                    0 Votes
                  • Au
                    aurorad Apr 28, 2011

                    Wow that is great for you, but doesn't really have anything to do with this complaint... You don't know what this person's situation was like, your wonderful experience with this school is in the minority...

                    0 Votes
                  • Il
                    ilovecomplaints Apr 05, 2011

                    i too attended regency and have already graduated. i would just like to say i dont have any overtime charges, i was a star student, attendence never fell below 95, and was also a member of student council all while holding down 2 jobs...its not that hard if u actually care about your education.

                    -1 Votes

                  Regency Beauty InstituteRUDE AND UNPROFESSIONAL

                  I made an appointment in the morning for a French pedicure for the late afternoon. I had to make arrangements for a babysitter, and it was one of the few times I could get out for some R&R time. When I got there, they had me soak my feet. Then, a manager tells me that they do not have white polish and cannot do a French pedicure. The worker told me to go next door to the nail salon and get my pedicure done there. I ask to talk to a manager higher up, and an elderly larger woman named Chris comes and says I need to pay or she is calling the police. I say, "Oh, okay, so you are going to call the police because you soaked my feet and I won't pay?" They didn't even touch my nails, and the instructor should be smart enough to know that you don't soak feet after they are painted! She was unprofessional and rude, and to be honest, I have been there a few times, and every time it takes 2-3 hours to do what a professional salon can do in a half an hour. I am NEVER GOING THERE AGAIN!

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                    Regency Beauty Institute — The Worst Cosmetology School and Business Ever !!!

                    Well In my opinion Regency is the WORST cosmetology school ever !!! I attended RBI in Saint Peters last...

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Regency Beauty InstituteBAD TEACHERS/CAMPUS MANAGER

                    Campus Manager Sandra Hartman total incompetant idiot. She is the joke of the school.
                    Instructor Rachel= Cannot teach, nor motivate, falls asleep in class and gossips about her fellow teachers and bad mouths everyone behind their backs. She is an evil, evil person.
                    Instructor Kathy=Jealous, hating, back biting cant make it in the real world loser.
                    Instructor Yoli=what can I say, all washed up and a jealous old bag.
                    Instructor Bea=CLUELESS !!!
                    DO NOT GO TO THIS SCHOOL. I CHANGED SCHOOLS AND I AM SO HAPPY. THEY ARE TOTAL IDIOTS !!! WE COMPLAINED TO CORPORATE AND THEY DID NOTHING. LEE STORMO DISTRICT MANAGER DID NOT LISTEN TO US STUDENTS. YOU FAILED US LEE..NOW WE ARE ENROLLING IN THE NEW SCHOOL IN TUCSON...

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                      • D'or P Oct 08, 2010
                        This comment was posted by
                        a verified customer
                        Verified customer

                        Sounds just like the RBI here in Saint Peters, MO !!!

                        1 Votes

                      Regency Beauty Institute — do not go to this school

                      My daughter is going to school at Regency in South Bend Indiana. We thought this school was wonderful they...

                      Regency Beauty Institute — cosmetology school SCAM!

                      I had been attending Regency Beauty Institute in Wichita, Kansas. A few days ago i was forced to un enroll...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Regency Beauty Institute — Terrible experience

                      Currently Regency is opening new locations all over the United States. I became aware of them via the...

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