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ReelShort
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ReelShort
complaints

1 5 32 3 ReelShort
ReelShort Customer Support Above Average
17 Resolved
15 Unresolved
53% of 32 complaints were resolved
ReelShort resolves 53% of negative reviews, earning a moderate customer service rating. Addressing half of complaints leaves room for dissatisfaction and reputational damage. ReelShort should improve complaint resolution, invest in resources, and train staff for better success.
53% of 32 complaints were resolved
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Overview of ReelShort customer experience

ReelShort, a video production company by Crazy Maple Studios, has been receiving numerous complaints from consumers. Customers have reported poor communication, missed deadlines, and low-quality work. Many have also expressed dissatisfaction with the company's customer service, citing unresponsive staff and lack of accountability. Additionally, some clients have claimed that ReelShort's pricing is not transparent and that they were charged more than initially agreed upon. Overall, the negative feedback suggests that ReelShort has significant issues with delivering quality services and meeting customer expectations.

ReelShort complaints 32

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Newest ReelShort complaints

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ReelShort 1 story…

So I downloaded this app because of one story. Then once I get it I realize that you can only watch 1minute at a time.. and only free with ads. Also if you want to unlock all the episodes you have to pay big bucks…Seriously can’t wait to get done with this story because then I will be deleting the app. Unless you have time to watch ads and drain your phone battery be my guest..

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ReelShort Not worth downloading

It’s not free. You either spend money to get coins to watch 40 seconds of a clip or you get 5 free ads a day to watch 40 seconds of a clip. They show you a “trailer” of what that clip is about before each clip and it takes up about 10-20 seconds of your one minute clip. It took me 10 minutes to watch 3 clips since each ad is about 2 minutes long. Don’t waste your time or money!

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ReelShort Money grab

As you should know from reading reviews, “shows” are very short clips and 30 second ad will allow to watch the next minute of the “show”. However, the last four episodes of the show are not accessible unless you pay. They are making money off the ads plus they want people to pay to see the ending of the show. Good luck with that. Acting is bad. I am deleting and will not be using it again.

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ReelShort Very disappointing

I love the stories…

The problem with this app is you get a 30 sec
Clip you have to pay 50 coin WOW !
Or you have to watch a advertisement, OMG the add is three times as long as the movie clip. I don’t mind buying coin and paying but this app is really expensive. My other app costs 4 to 9 coin each clip. Hope this one gets better I like it but would need a second job to use it.

Very disappointing

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ReelShort Not worth it

What’s sad is the stories are interesting! I would pay a monthly subscription to actually watch these but the way this app is set up is not worth it. You have to sit through long ads after every episode for 20 episodes then you have to pay coins which end up being more than a Netflix or Hulu subscription. Hopefully they figure out a different way to work this app. They would get a lot more customers!

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ReelShort No permite ver las series

Tienes que ver mil anuncios para obtener un solo minuto de serie, pero no bastando con eso no puedes ver los anuncios que necesites para desbloquear el capítulo , a los seis capítulos se bloquea y te hace esperar hasta una semana para poder ver un solo minuto más . Las series me parecen adictivas pero una vez acabé la que empecé , lo desinstalare… se ha ganado el premio a la peor aplicación que he tenido

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ReelShort Ads are longer than the show

When reading the reviews there was a lot of talk of too many ads or ads too long. I still thought I would give the AP a try. All the reviews were right. I timed the ads from 30 to 60 secs each. The show was interesting but I was only able to watch 10 to 30 secs at a time before I had another ad. There is an option to buy “passes” so you don’t have ads but I’m not willing to spend money on this. Deleting ap.

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ReelShort Ridiculous

The “episodes “ are very short and you have to pay to continue watching. I was at the last episode and it said I had insufficient funds. I paid for additional coins only to have it continue to for 30 seconds and it was over. Like seriously?! I just wasted $5 for 30 seconds of the story. The acting is terrible too. I’ll never fall for these apps again. Deleting immediately. You vent trust anything foreign.

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ReelShort Don’t waste you’re time!

It’s pathetic, that the ads are longer than the clips you get to watch. You just lost one customer, and I hope you lose enough to shut this down. Do not waste you’re time, money, or energy on this app! You will spend most of the time watching ads, then you will the show. The ads are twice as long as the clip, if you decide to buy coin you will drain you’re pockets. This is ridiculous and needs to be addressed!

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ReelShort Ads are longer than new content

I understand ads are needed but when they are longer than the actual length of new content in each video this is crazy. For example the Match 3D add from start to finish (including the initial video, closing the “download now” window and then the secondary add after is a total of 1m15s. The entire video including the content we already saw in the preview and the preview of next episode is 1m15s.
You need to shorten the ads to 30 seconds.

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ReelShort Stay away

Yes, the movies are captivating, but it’s like paying 25 dollars to watch each movie . They trick you into buying the coins and charge about 60 coins on the average to watch a minute of the movie. A movie has about 90 minutes so you do the maths. At the end of the day , I d rather pay 10 bucks to watch unlimited movies. If you don’t pay , you get about 20 mins of the ads to watch to get 20 mins of movie time each day. It’s simply a rip off.

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ReelShort Nothing in life is free

It’s broken up into 55 - 30 second episodes. I’m other words the free content is in 30 second intervals. You watch a maybe 30 second clip and then you have a 45 second commercial with like three screens to click out of. The story is interesting in a soap opera kind a way but not worth it to see though this nonsense. You tube has the same story for free. And they don’t waste you’re time either. I’m deleting it as soon as I’m done with the review.

Read full review of ReelShort and 31 comments
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Tasha Morris
, US
Nov 28, 2023 6:12 am EST
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Before when I first started watching theses shorts you could use ads to unlock the chapters up till the last two. Now I have to use coins for them all that's not fair or fun why dose all these new stories have this

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Kerri-Ann
Topeka, US
Nov 25, 2023 9:49 am EST

On 11/15/23 I paid $6.55 for the 7 days ad free and now it won’t let me watch without paying more. I would like a refund. I would have never purchased this promo had I known I wasn’t going to be able to watch. You can contact me at kanscharf@yahoo.com.

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Ritika Mukati
, US
Nov 20, 2023 1:54 am EST
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I have paid amount there but still they are showing nothing and everything is looked

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Madison Gladden
Hickory, US
Nov 20, 2023 1:07 am EST

I paid $4.99 for coins it look out $18.17! DO NOT PURCHASE from them! I want a refund?! This is a rip off! I downloaded for one show & they wanna charge like that?

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Neveragainyousuck
Purcell, US
Nov 19, 2023 2:58 pm EST

Much like others, bought into the “free” with ads. Till the end and then you’re screwed.

Want higher ratings to be better?

Bass ackwards! Do better to get better ratings. Not worth the time.

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Evie W
Waybe, US
Nov 19, 2023 11:06 pm EST
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After watching 1 min long episodes, an add appears that is longer than the episode, and it gets stuck in a position, forcing you you Get or Play this add, I have to turn my phone off to restart this. It is terrible, I was looking forward to watching the story, but with these constant add issues, I am better off not to.

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DionR
cleveland, US
Nov 19, 2023 9:19 pm EST
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‼️ Alert! SCAM! DO NOT DOWNLOAD! You will waste precious time watching ads then receive 1 minute (or less) of movie each time. Bogus BS! Then the app will try and sale you tokens but it’s never enough to finish movie! So…… Long story “reel short”, ReelShort app IS STEALING YOUR TIME AND MONEY!

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Lashanda Neal Walton
, US
Nov 19, 2023 12:25 pm EST

What happened to your 20 unlock videos. I understand you have to make money and I buy my share of coins, however making customers see episode by buying coins only isn't right.

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Cheyenne McDougal
, US
Nov 20, 2023 2:22 am EST
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This app ain't worth it never lets you finish anything not good considering you have to watch more adds than the actual deal. It's stupid !

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Fairoza Nikki
, US
Nov 19, 2023 10:36 pm EST
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I paid about $20 for less than an hour ad fee video. Going to the theatres doesn’t even cost that much. It almost feels like a scam.

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