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I have placed three clothing orders with Ralph Lauren since moving to Italy and had delivery issues with all three. The latest order ([protected]) was ordered with second day delivery, that was supposed to be free (per customer service) but I ended up paying 14.95 for it. After receiving a notice that delivery was coming as scheduled, it was suddenly changed to the following day. The previous order was delayed for over a week and then dropped at a pickup site that was 20 minutes away from my location by car and one hour and 45 minutes away on foot. I am a senior without a car so pickup was going to be difficult at best, so I cancelled that order. The level of incompetence with delivery has made it impossible for me to consider dealing with Ralph Lauren anymore and as a long time customer, it is both aggravating and sad. The company is only as good as it handles its transactions. The transaction is not just ordering the clothes but delivering them to the customer in a timely manner. Ralph Lauren has proven that they cannot accomplish this.
Claimed loss: I stayed home four consecutive days waiting for a delivery that never came. I wasted time there and conversing with RL Customer Service via chat and e-mail. I wonder how RL himself would feel if his valuable time was wasted in this manner.
Desired outcome: I want full refunds immediately. I would like a response from upper management about the appalling performance of their deliveries.
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