The complaint has been investigated and
resolved to the customer's satisfactionResolved Rak Bank — collection dept not ready to settle outstanding for more interest gain.
resolved to the customer's satisfaction
This is about a credit card which i had taken from Rakbank 2 years back. I was in need
of some cash as i was suffering from financial crises. I took cash against credit card, for which Rakbank sales people were calling me and offering 10 times a day. I took 180, 000 aed. I had been paying sincerely every month.But than i went into big loss. I missed 1 month or 2 months but always paid. after paying for almost 2 yrs. every payment 5000 aed or 15000 aed for missed payments. I still have 155, 000 aed outstanding as all my payments were gone in interest. From past two months i had taken loan from my father to pay 130, 000 aed and requested collection dept to atleast consider and negotiate as i am not in state of paying full amount. They said they will do it and came to an understanding of 155, 000 aed.I didnt knew they were playing around with me to gain more interest money from me. Every time i would go to them with cash.They would say you paper is not ready and come next week.After running around they dont want to give any e-mail or contacts or even business card, so i cannot send them letter or evidence that i approached them for settlement. today they said, your letter is not ready and there is additional 4000 aed interest for this month.I dont know what to do and where to go. I am sick of these money hungry sharks. Rakbank has worst service and i am being threaten on phone every time. they call from different mobile number so that it is not recorded what abusive language they speak. They dont want to close my account so that i keep giving them interest. Please help me. I dont know where to complain for this bank and their collection dept.
The complaint has been investigated and resolved to the customer's satisfaction.