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Qustodio Customer Service Phone, Email, Contacts

Qustodio
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Qustodio Reviews 7

ComplaintsBoard
E
12:00 am EDT

Qustodio A Reliable Solution for Family Safety and Monitoring

Qustodio Technologies SLU offers a practical and protective solution for families seeking to manage their children's online activities. As a parent, I find Qustodio's app to be highly useful in monitoring my children's devices, setting limits, and ensuring their safety. The customer service has been consistently helpful, adding to the overall positive experience. While some users may face challenges, such as technical proficiency requirements, the app's effectiveness in keeping kids safe online is commendable. I appreciate the ease of use in setting allowed times and apps, along with the straightforward website filtering feature. Qustodio has become an essential tool in our family's digital wellbeing journey, providing peace of mind and empowering us to build positive digital habits. I highly recommend Qustodio for families looking to navigate the digital world responsibly.

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  1. Pros
    1. Comprehensive parental controls
    2. Multi-platform device support
    3. Detailed activity reports
    4. Advanced location tracking
    5. Intuitive user interface
  1. Cons
    1. Limited Free Version Features
    2. Higher Price Point vs. Competitors
    3. No Geofencing Capabilities
    4. Can Impact Device Performance

Qustodio Complaints 1

ComplaintsBoard
A
4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Qustodio I signed up to use the Qustodio monitoring service for our son's iPhone to specifically monitor texts and calls

I signed up to use the Qustodio monitoring service for our son's iPhone to specifically monitor texts and calls. When going thru the sign up process and looking at the premium features lists, it clearly says texts and calls are monitored for android and IOS and it makes absolutely ZERO mention of the need for a MAC computer for monitoring an iPhone! You don't find out about this until after you sign up and go to the help area and it then mentions this! This is clearly entrapment/false advertising/misleading and this company has to be held accountable. I want my money back! I just signed up for this service yesterday. They also need to be REQUIRED to update their information so that it clearly says a MAC computer is needed for monitoring iPhones. Im sure im not the only person who's been mislead like this.

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Is Qustodio Legit?

Qustodio earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Qustodio to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Qustodio is known for their high standards and safety. If you're thinking about dealing with Qustodio, it's wise to check how they handle complaints.

We found clear and detailed contact information for Qustodio. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Qustodio has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Qustodio.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Qustodio.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Qustodio.com you are considering visiting, which is associated with Qustodio, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Qustodio have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

The Qustodio website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Qustodio website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Qustodio protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Qustodio. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Qustodio

Screenshot Qustodio
Qustodio offers a suite of digital safety tools aimed at helping parents monitor and manage their children's online activity. Their services include internet filtering, screen time control, and social media tracking. The platform is designed to support various devices, providing insights and customizable settings to enhance online safety for families.
How to file a complaint about Qustodio?

Here is a guide on how to file a complaint against Qustodio on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Qustodio in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Qustodio, including key areas of concern, relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Qustodio on ComplaintsBoard.com.

Overview of Qustodio complaint handling

Qustodio reviews first appeared on Complaints Board on Mar 24, 2024. The latest review A Reliable Solution for Family Safety and Monitoring was posted on Mar 26, 2024. Qustodio has an average consumer rating of 1 stars from 7 reviews. Qustodio has resolved 0 complaints.
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  1. Qustodio Contacts

  2. Qustodio phone numbers
    +34 931 22 21 09
    +34 931 22 21 09
    Click up if you have successfully reached Qustodio by calling +34 931 22 21 09 phone number 0 0 users reported that they have successfully reached Qustodio by calling +34 931 22 21 09 phone number Click down if you have unsuccessfully reached Qustodio by calling +34 931 22 21 09 phone number 0 0 users reported that they have UNsuccessfully reached Qustodio by calling +34 931 22 21 09 phone number
    +1 (704) 599-7701
    +1 (704) 599-7701
    Click up if you have successfully reached Qustodio by calling +1 (704) 599-7701 phone number 0 0 users reported that they have successfully reached Qustodio by calling +1 (704) 599-7701 phone number Click down if you have unsuccessfully reached Qustodio by calling +1 (704) 599-7701 phone number 0 0 users reported that they have UNsuccessfully reached Qustodio by calling +1 (704) 599-7701 phone number
  3. Qustodio emails
  4. Qustodio address
    227 W Trade St #1100 Carillon Tower, Charlotte, North Carolina, 28202, United States
  5. Qustodio social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2024
Qustodio Category
Qustodio is ranked 446 among 524 companies in the Internet and Software category

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