Queenfy review: Dress not what I expected. Totally different from what the website shows

I finally received my item/dress on [protected] and It was totally different and not what I expected it to look like. This was intended to be the dress to wear for my birthday. Totally and completely disappointed in the look. It looked nothing like the advertisement. I would like to be refunded for this item please. This is my first and certainly my last time ordering from this company because I can't trust anything else that I may order. This is the very reason I don't like to shop. The email address I gave was [protected]@comcast.net
Sku#Ge95017
size 14-16
Tracking #[protected] 20
The # on the clear pkg is RRRRR07-20D05
Please send correct and complete information to return this item