Quality One Wireless
reviews and complaints

This company sold me a phone advertised as a Tracfone. When I attempted to transfer my existing service to it, I was informed that it is not a new phone and it was not a Tracfone, its from Walmart Family Mobile. Very upset and dissatisfied

Worst customer service I have ever had to deal with and the supervisor refuses to answer or return my call. don't order from them I ordered an I phone7 plus and they sent me a flip phone it's going on 3 weeks and still haven't resolved the issue

We purchased an iphone with 2 yr apple care. The apple care service never made it to my Apple account and physical phone. It required two months of phone calls. Even Apple could not get through to them. I would recommend the service, but not purchasing phones or accessories.

I ordered a LG G8 Twinq phone and was sent a G7 Fit. I called and emailed them, informing them of the error and was told to ask for a Return Authorization. I was directed to ship the incorrect phone back at my expense. while asking for a refund on my shipping cost, only then was I told I could have asked for a prepaid label. After more that 2 weeks, I still do not have the correct phone. Poor customer service

Seeking refund of cancelled order/ Back on August 12, I decided to change phone carriers and I also ordered a new cell phone (Order #***). After 5 days, the new phone was not shipped and I decided to cancel my order because the interest rate is much too high (27.86% with Affirm). I called customer service to find out how to cancel my order and the customer service agent incorrectly directed me to the company website to request an RMA. I did request an RMA, which I was granted (***). After 3 weeks the loan company sent me an email with a payment reminded. I then emailed and telephoned Affirm to explain that I had canceled my phone order and they responded that Ultra-Mobile Communications did not notify them of the cancellation. Therefore I must make my monthly payments, which I did. I have been seeking redress from Ultra-Mobile with multiple phone calls and with assurances that a cancellation order confirmation email would be sent to me withing 24 to 48 hours. This was last week. I have not received that email yet. I called today and again was assured that this cancellation email would be sent within 24 to 48 hours. Obviously, this email wasn't sent last week. Patiently, I agreed once more, to wait but assured Ultra-Mobile that I would file a complaint with the Arizona State Attorney General if this email isn't received. I did not receive the email mentioned after 48 hours. I called again today and finally was told that the information was passed on to Quality One Wireless twice and they are saying that they are responsible. They gave a number to call, which is one I tried previously and no one is ever available. So Ultra-mobile tried to do a conference call with me and failed. They sent another email to quality One today and promised to call me back with their response/. I am not holding my breath.

On November 11, I ordered an Apple iPhone 13 (color Red) I ordered online through the Straight Talk website. I received a Receipt from Quality One Wireless re: the order. (A coly of the receipt is copied to this communication. The Order ID # is *** The *** tracking number *** After having never received the phone, on November 29, per the direction of Q1Wireless I contacted *** for a Trace on the. *** gave me claim #*** and email from *** that the phone could not be found was provided to Q1Wireless per email. I have left voicemails and sent emails and have received no communication back re: this issue. I am requesting the phone be sent to me as I ordered and payed for, before Christmas, or a refund be made. This was ordered as a Christmas gift for my Grandson. RECEIPT Date: [protected]:39 PM Order id: #*** Order status: Complete Payment method: PayPal Delivery method: Standard Shipping Track package: ***Straight Talk Wireless *** United States Email Address: *** Email Address: *** Billing Address Shipping address First name: *** Last name: *** Address: *** City: Sylacauga State: Alabama Country: United States Zip/Postal code: 35150 Phone: *** First name: *** Last name: *** Address: *** City: Sylacauga State: Alabama Country: United States Zip/Postal code: 35150 Phone: *** Products ordered SKU: Product Item price Quantity Total *** Apple iPhone 13 Options: Network: StraightTalk (T-Mobile) Condition: New Memory: 128GB Color: Red User Manual: Download user manual $879.00 1 $879.00 N-117-SC-4 Straight Talk 3-in-1 SIM Kit Options: Network: StraightTalk (T-Mobile) $0.00 1 $0.00 Subtotal: $879.00 Shipping & Handling: $0.00 Total: $879.00

I placed an order on 2/26/22 through *** from a NEW (as it was advertised as) Samsung Galaxy A71 5G phone that was suppose to be compatible with*** service through *** network. It had apparently been processed through Q1W to fulfill with a wrong email address but correct with ***. Delivery took nearly 3 weeks. The shipping receipt even falsely claims shipped on 2/28/22 with 2 day delivery but I spoke to somebody on either 3/14 or 3/15 who was beyond rude and quickly said it will shipped tomorrow then hung up. I received the phone about 3 or 4 days later. It was obviously a refurbished phone yet I was sold and set up a lease for a new phone. It didn't even come with a manual or anything. I have not been able to reach Q1W for any type of communication aside from the rude worker before. It apparently didn't work with straight talk on *** due to area coverage and*** had me buy sim kits to try another. I purchased an *** and a *** compatible sim kits and neither work. They provisioned the *** sim to the phone but it doesn't work with it. Now it has been over a month and I have a phone that doesn't work, a default lease agreement because I am not paying for what I can't use and also because I was sold online a supposed new phone that is not new at all. Straight talk has been unable to fix it, and the conditions online for return to Q1W are ridiculous and end up costing me. I will not compensate a business that can't even deliver what they falsely offer. I want this to be settled. I want what I paid for and I want to be able to use the phone that now is going to cost me over 800 to begin with. I also have separate complaints I will be filing with*** and*** all in regards to this order. Order number is***. The email address Q1W has is*** the correct email address is***.

I ordered a phone and paid to have the phone in 2 days. The phone did not arrive in the specified time so I contacted them by phone (no answer) and emailed [protected]@q1w.net and told them to cancel my order. I was told that they did not even have an order for me even though they had received payment they stated they did not have a order. I finally was able to get in contact with a person and told them that we were leaving out of town and no one would be here if the phone was shipped he told me he would cancel the order. I never received a refund so I emailed back since no one answer the phone and was told them they could not cancel the order and were still going to ship it. I again explained no one would be here and that I had cancelled the order. At the time he still could not provide me with a tracking number for Order # XXXXXXX. Order dare 01/05. I emailed again since no one would answer the phone and was told the tracking number was fed ex tracking #XXXXXXXXXXXX. Purchase price 598.98 paid in full by PayPal credit. I was receiving emails from a Steve ***. I emailed again and told him fed ex did not show this tracking number in there system. He stated it would take 72 hours to update. The phone was a 2 day delivery though u stated. He emailed back and said what ever I picked at checkout. I sent email after email asking them to call me with no response. I never received the shipment. I filed a complaint with pay pal and they keep charging me again everytime I dispute it stating they show a tracking number. Phone still did not arrive by the 8th of January. I emailed again and told no tracking information could be found ask that the order be cancelled again. I was told I could not cancel the order I would have to create a RMA when I received it. I emailed again on Jan 22, 2021 stating I still had not received it and that I was still charged. NO RESPONSE. I was told by fed ex that they could not find the tracking number in there system.

Purchased 12/5, was processed and shipped 12/6 and was delivered 12/9. 12/10 contacted the company per instructions and sent in a request for a replacement. The phone isn't working can't get on the internet or work any applications and it even said my phone needs to be connected to a *** account but had a *** account attached to the phone. When I contacted the company for a request I didn't hear anything from them for days so I sent them an email finally today 5 days later I get a response that my request is denied for an exchange and to contact *** for warranty. It's a brand new device and I'm having issues with it. *** would probably send me a refurbished device for something that didn't work since day one. I contacted the company and meet requirements for an exchange, I even said I'll pay any fees if need to I just want a working device. When I sent in the issues I'm having with the device:I'm having a lot of issues with the phone. Battery depleted without me using it just in my pocket in 3 hours lost 40% battery, nothing running in the background. Other issue says I don't have a *** account on the device, I took screen shots I do have an *** account on the device. I can't use any *** apps and the *** play store wouldn't open about 90% of the time. I tried to remove my *** account so I can reput it in the device to see if it will fix the authentication for most of the *** apps. I couldn't even remove the *** account of the device. Also when I try to send a text message my text box wouldn't even come up at all. Even when I tried to *** something it acted like I never even typed anything out would just refresh and make me start over. Or it would end up saying something went wrong. I have full service bars and also tried to connect to wifi to rule out anything.. The company told me after I brought up the return policy they said I need to contact smart lease to cancel. But they didn't say anything about a return.

I ORDERED A MOTOROLA EDGE 5G PHONE & A CAR VENT TO GO WITH IT ON THE 16TH OF FEBRUARY 2022. THE AMOUNT OF THE COMPLETE TRANSACTION INCLUDING THE 2 DAY DELIVERY WAS $560.50. THE PACKAGE WAS MAILED OFF ON THE 17TH AND I RECEIVED THE SHIPPING INFORMATION(TRACKING #)FROM THE COMPANY. ON THE 21ST *** SAID THAT THE PACKAGE WAS ATTEMPTED TO BE DELIVERED ON THIS DAY BUT NO ONE EVER SHOWED UP AND I WAITED. IT WAS PRESIDENTS DAY. ON THE 22ND I WAITED AGAIN FOR MY PACKAGE BC I RECEIVED A TXT MESSAGE SAYING THAT IT WAS SCANNED AND PUT ON A VAN AND SCHEDULED TO BE DELIVERED UP TO 8PM. NO ONE SHOWED AGAIN AND AT 720 THEY UPDATED THE WEBSITE SAYING THAT IT WAS PENDING ON *** WHEN I CALLED *** THEY SAID THAT THE PACKAGE WAS NOT ABLE TO BE LOCATED. I TRIED CONTACTING THE SENDER FROM Q1 TO TELL THEM ABOUT WHAT HAPPEND AND WAS REPEATEDLY SENT TO THE ANSWER MACHINE. I HAVE BEEN BACK AND FORTH SPEAKING TO PEOPLE AT *** AND THEY KEEP TELLING ME TO CONTACT THE COMPANY THAT SENT THE PACKAGE SO THEY CAN PUT A CLAIM IN BUT NOONE AT THAT COMPANY WANTS TO HELP THEY ALWAYS TRANSFER ME AND THEN I END UP TALKING TO THE VMAIL THEY HAVE SET UP. THE CUSTOMER REPRESENTATIVES ARE VERY RUDE AND TO THIS DAY(MARCH 10, 2022) I STILL HAVE NOT GOTTEN A RESOLUTION AND NOTHING WILL BE DONE BY *** UNTIL THE SENDER(Q1 WIRELESS) CONTACTS THEM TO PUT IN A CLAIM BECAUSE THE PACKAGE IS CONSIDERED LOST.I WANT MY MONEY BACK BECAUSE I DONT HAVE A PHONE AND ITS OBVIOUS IT WAS STOLEN TO GO MISSING IN 2 DAYS. AND SOMEONE IS PROBABLY USING IT SINCE I CANT CONTACT THE COMPANY AND SPEAK TO THEM DIRECTLY ABOUT MY ISSUE. I WOULD LIKE AN APOLOGY FOR THE RUN AROUND I HAVE RECEIVED FOR ALMOST A ENTIRE MONTH AND I WANT ALL OF MY MONEY BACK I PAID FOR THE 2 PRODUCTS THAT I NEVER RECEIVED. THE ORDER # IS*** AND THE TRACKING # FOR THE PACKAGE IS ***. I AM VERY DISSAPOINTED & UPSET BECAUSE NO COMPANY SHOULD CONDUCT BUSINESS IN THIS WAY. I REALLY WANTED MY PHONE I ORDERED. I WOULD REALLY LIKE A RESOULTION ASAP

bought phone on april 24 th 2020 credit card was charged on the 25 th shipping label created phone not sent in the 72 hr time frame per their rules RECEIPT Date: [protected]:09 AM Order id: #*** Order status: Complete 3) Payment method: Credit Card Delivery method: USPS 1st Class Mail Track package: *** SafeLink Wireless *** Order status:*** Email Address: *** Email Address: *** Billing Address Shipping address First name: *** Last name: *** Address: *** City: Melbourne State: Florida Country: United States Zip/Postal code: *** Phone: First name: *** Last name: *** Address: *** City: Melbourne State: Florida Country: United States Zip/Postal code: *** Phone: Products ordered SKU: Product Item price Quantity Total *** Options: Condition: New Color: Black Network: *** User Manual: Download user manual $59.00 1 $59.00 Subtotal: $59.00 Shipping & Handling: $0.00 Sales tax: $4.13 Total: $63.13 Comments or special requests do not ship if phone doesnt work on florida plans ty ty Transactions will appear on your credit card statement as Q1W WEB SALES. Once your order has shipped you will receive your tracking number via email once it has been accepted by the shipping carrier. In some cases it may take up to 72 hours (M-F) before being able to track your order online. Delivery times vary based on the shipping service that you chose at checkout. credit card was charged on 04/25 tried to contact them 3 times by email generic response tried phone waited for half hour went to a message center and got hung up instantly would just like my money back in my bank account tracking # came on 4/25 now 4/30 not shipped got a generic email on the 29th says same thing the email reciept said on the 24th complete run around for a 59 dollar phone sad that safelink has this company for a supplier

Date ordered [protected]:08 AM Order *** Order status not finished Site states 2-3 days for process ship sent 3 messages no reply I want a refund ORDER #ASW_*** Order details Date: [protected]:08 AM Order id: #*** Order status: NOT FINISHED Payment method: Affirm Payments Delivery method: USPS 1st Class Mail Assurance Wireless 7651 Southland Blvd. Orlando 32809, Florida United States Email Address (will be added to your Lifeline Account): [protected]@q1w.net Email Address (will be added to your Lifeline Account) Billing address First name: M Last name: Address: City: Salem State: Oregon Country: United States Zip/Postal code: 97306 Phone: *** Shipping address First name: M Last name: MAddress: Sunnyside Rd SE City: Salem State: Oregon Country: United States Zip/Postal code: 97306 Phone: ***Please enter your Assurance Mobile Number: ***Please re-enter your Assurance Mobile Number: ***Products ordered SKU: Product Item price QTY Total C-130A-SA-A102U-CP-BK Samsung Galaxy A10e Options: Condition: Cert. Pre-Owned Color: Black Network: Assurance Wireless User Manual: Download user manual $129.00 1 $129.00 Subtotal: $129.00 Shipping & Handling: $0.00 Total: $129.00 Ordered on 7/7. There website states like 2 to 3 days processing for tracking number and has been over two weeks and the status is still NOT FINISHED. I have sent 3 messages to them over the last week and have had no response. I want a full refund. This company already charges twice as much for old used models of phones to people that are on govt. assistance. On top of selling old used phones for at least twice as much as they would cost anyone anywhere else this company is deceptively keeping disadvantaged Americans money without sending the products they paid for and then not responding to any correspondence sent to Quality One (should be Quality None) regarding the stolen money. Quality None should be ashamed of themselves and the business practices they are using to deceive people out of there funds during the national and worldwide epidemic that is the Corona Virus that we are all having to adapt to.

Hello, I would like to know when I will receive my paid order,? If you can not deliver please let me know and not having me waiting on this delivery. ***@shop.safelinkwireless.com Oct 30, 2020, 7:14 AM (11 days ago) to me Dear ***, Great News! We are in the final stages of processing your order. You will be able to track your order via the tracking number below once it has been accepted by the shipping carrier. In some cases it may take up to 72 hours (M-F) before being able to track your order online. Delivery times vary based on the shipping service that you chose at checkout. Order id: #XXXXXX Order date: XX-XX-XXXX XX:XX PM Tracking #: XXXXXXXXXXXXXXXXXXXXXX Products ordered SKU: Product Item price Quantity Total N-26-SC-2 SafeLink Wireless BYOP Kit Options: Network: SafeLink (Verizon) $9.99 1 $9.99 Subtotal: $9.99 Shipping & Handling: $0.00 Sales tax: $0.82 Total: $10.81 This transaction will appear on your credit card statement as Q1W WEB SALES. Activation & Service Support: SafeLink online activation port: *** For questions regarding service, activation or coverage, please contact SafeLink Customer Care at: XXX-XXX-XXXX *** Existing SafeLink customers account Info: www.safelink.com Device Support: Q1W Order returns Warranty info: http://shop.safelinkwireless.com/rma For product questions, order status, returns, refunds and exchanges please contact Q1W at: ***@q1w.net http://shop.safelinkwireless.com/help.php?section=contactus Affirm Financing Support: For questions related to Affirm payments and financing, please contact Affirm at: XXX-XXX-XXXX Thank you for choosing SafeLink Wireless. Fulfillment by Quality One Wireless. *** Tracking History: November 6 In Transit, Arriving Late Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. November 2, 12:47 pm Arrived at USPS Regional Facility INDIANAPOLIS IN DISTRIBUTION CENTER ANNEX October 30, 9:44 pm Departed USPS Regional Origin Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER October 30, 9:42 pm Arrived at USPS Regional Origin Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER October 30, 8:27 pm Accepted at USPS Origin Facility ORLANDO, FL XXXXX October 30, 12:08 pm Shipping Label Created, USPS Awaiting Item ORLANDO, FL XXXXX And still no type of email only tracking history and still no merchandised which was ordered. and No response from the company. Thank you for your help and I do hope that this company will respond and if not only shows thatat they dont gice a dm.-

Paid for new, sent refurbished. Now being forced to jump through hoops and ignored during RMA process Bought my phone through Mint Mobile's website on 3/23 and paid using Affirm to get a NEW Samsung Galaxy Note 10+. When it finally showed up there was damage to the packaging inside the box and the phone charging cable inside was both the wrong cable for the phone and not even Samsung branded, it was a third party replacement cable. I did an IMEI check after reading some other complaints here on the Complaintsboard.com website and it confirmed that the phone was not new and had been previously activated and sold in 2019. Pictures in the following album link of the packaging and charge cable: *** I contacted Quality One Wireless to go through the RMA process and get the correct phone and then did not hear anything for a week. I emailed them and was sent an email with a typed-out label. I asked if I was expected to pay for the shipping on the RMA when they were the ones who sent me the wrong item and was told I could request a pre-paid label. Of course I wanted a pre-paid label. I received the label (4/2) and sent the phone back in on 4/3, along with a printed email from the IMEI lookup and a tag expressly showing the charge cable was not even usable for that phone. I was notified on 4/8 that the return was received. On 4/13, I was notified that there was still a *** account on the phone despite my resetting the phone to factory settings and checking my *** account for the device showing that the phone was not on my account anymore. After going back and forth with someone showing them a screenshot that my account says the device was removed and their showing me a picture of a phone saying that there was an account previously used on that device, I asked if, since I was sent a refurbished phone anyway, are they even sure that it was my account locking the phone. They did not answer this. In the original email, they asked me to either give them my log-in information to my *** account (which is a huge security risk and should never happen) or they could send me the phone back to wipe it. In the last email from them they told me they will mail the device back to me on 4/14 and I haven't received any information regarding tracking or if the phone has even been shipped back to me. On 4/20, I emailed them asking about the status of the phone, had it shipped and if there was tracking and have still not heard back today, 4/21. I am supposed to be making my first payment on the phone in question on 4/23 (a month after buying it) and I still don't even have the phone I'm supposed to have and now I don't even have the phone I'm not supposed to have either.

company will not acknowledge iphone came from their company, therefore refusing to regard it as an exchange and insisting on forcing additional iphone On 5/05/20202, I called Quality One to purchase an iphone. I questioned the difference between two models. I was told it was the camera and when I questioned the dimensions I was told the iphone 7 was shorter but the width of the screen was the same as the 7plus. It is not. It is significantly narrower making it difficult for me to read. Hence, I attained an RMA for an exchange. The exchanged iphone sent was different than the iphone I ordered. It was a different color; switched without my approval. I called Quality One to discuss the issue. It took over a week of phone calls and a two hour wait before Andre answered; 7/14. Andre assisted me for well over half an hour. No matter how we tried, we weren't able to generate an RMA to return the second iphone. At this point I was without a phone. I relayed this to Andre and he said I could order another iphone but would need to pay up front and the paperwork could be straightened out later. I sent back the (second) iphone with a letter describing the difficulty obtaining the RMA. In the interim i received my (paid up front) now acceptable iphone;.the third iphone. The two previous iphones had never been used/activated. There was a side issue before Quality One would accept the second iphone back. This was settled, and on September 22, they acknowledged the return and insisted on sending me yet another iphone; Prior to this date, they emailed asking my consent to ship. I emailed back please do not send another phone stating I have one already from your company; please refund the second iphone 6plus now in your possession. see all the emails going back and forth submitted next. Quality One ignored this and UNAUTHORIZED, shipped another phone. I called their customer relation department and they told me the now acceptable iphone I have was not to be considered, and more astonishing, said it was NOT from their company; receipt submitted next. I was stunned. This is a testament to how messed up their paperwork is, plus their RMA consistently alluded to the first iphone7 long ago returned. I emailed a letter to Mia *** and never heard back from her. These people have gone to extraordinary lengths to stick me with an additional nearly $300 iphone, which I can neither afford nor have need of, declaring over and over I did not abide by their (paperwork) return policy... through no fault of my own. Once again, I haven't been able to attain an RMA. I have sent the iphone back to Quality One I want a full refund, and will not agree to a restocking fee, since they should acknowledge my iphone as the final proper exchange and render a full refund for the iphone 6plus. The receipts and correspondence between Quality One and myself are all in my emails and I dont know how to turn into files, which is the format you are requesting. Please let me know if there is a way I can email them to your Bureau. I dont have a printer so cannot print and mail. Thank you. Mary Steiner below (in the next box) is a copy of the receipt for the iphone 7plus which they deny is from their company. The charge I need to be refunded goes back to the first iphone 7 returned $271.10

I bought a phone that didn't work from day one. I called quality one.Nothing but a run around leading to nowhere after that. I bought this phone and got a message I was supposed to supply a Assurance Wireless password from my phone carrier, which I didn't have , to get their address for a return/ repair. Operator couldn't supply it to my Text ,email , or on the phone. It had to go Complaintsboard.com to get it. Hope it's right one. It is a long process just to get an address from these people , I lost interest in dealing with it. Nobody at Assurance ever asked me for a password to my account, just my name and a six digit PIN number for security. Quality one is asking for things I don't have between me and my carrier. They also never stated I was even buying a phone from them when I originally bought this phone. The website they hide under is called Assurance wireless dot com. Not Quality One Website , or anything even like it. They don't even have their own website with their name on it. Nothing . You buy a phone thinking you are buying one from your phone carrier , and don't find out it was Quality One you actually bought it from until it's time to send it back for return or repair. That's when things get ugly. And nasty. They send threatening notes that if you didn't need a repair That it would cost them money for them to look at it , the shipping and handling is charged both ways . Etc. No nice customer service AT all. They do nothin o their part to accommodate you in an way. Accommodate isn't in their vocabulary. At all. And I mean that . Just threats to try to make you think twice about dealing with them. To intimidate you into going away. It's a bait and switch these companies use to take your money and then run and hide after they get it.They've put me through*** trying to get their address to return their phone. With passwords I don't have. And never used on my my carriers site. Who are these people doing that I couldn't figure out. They work in cohorts with Assurance to keep people away, and send them on wild goose chases. They work real tight with Assurance wireless, to make it hard to get simple basic customer service. More of a strong arm tactic type of customer service. Bad bad people. Stay away from them . At all costs , and double check if your buying a phone from them , because you might buy from them and not even know it, because they hide behind other people's website names to get your business, and once they get it , and you got a problem, ( from them) they know how to make sure you don't give it to them. They are very nasty. I'm afraid to deal with them . I won't.They have chased me away . They got the best of me . Just had to share my expierience with the next guy in case you shop here. And please make sure you ask your carrier who your buying from and you see it somewhere , because these guys are good at hiding before during and after they get your money. Thanks.mfor b.b.b. Any company that hides under another persons name to do business is a red flag. Stay away from Quality One. Horrible scare tactic blackmailing based customer service at best. I'd rather buy my phone from a drug dealer, if it have to choose between the 2 . At least you know what your dealing with. And where to find him for refund or exchange, if you need to. Because they sure can't be less reliable. Quality One. . They got one thing right . But what's in a name? Only the name sounds good . Just more deception. What else is new?

Sold me a defective phone. Called for assistance and CS girl lectured me & hung up. Called back 17 times so far with no success. Purchased a phone on 7/7 and paid for expedited 1 to 3 day shipping. Phone wasn't even shipped until 7/11, four days later. Received on 7/13, a week later. Called Assurance Wireless to activate my phone. Spent the entire afternoon trying to do so without success. They determined that the new phone was defective (probably because it has another carrier's name all over it) and told me that they would be sending me a new phone via expedited shipping and I would have it in 2 or 3 days. Three days later, I had my phone! It was late and I was tired so I decided to wait until morning to activate it. This morning, I opened the box and it was NOT the $139 *** A10e that I had paid for. I called my provider and was told that is because they use a different company for sales and I have to contact them. At this point, I've been without a usable phone for 11 days and I'm not very happy. I called the number they gave me for quality one. The girl who took my call did not identify herself. I started to explain my issue when she decided to lecture me that it wouldn't have happened if I had followed "proper procedure." What?!? How am I even supposed to know what their proper procedure is? I interrupted her and told her not to lecture me. She said goodbye and hung up on me! Now I'm really angry! I called back and got a helpful young man named Andres. I let him know right up front that I'm very angry and why, told him I understand that it's not his fault, and to please be patient with me. I also told him that I want to speak with a supervisor once my issue is handled because I wanted them to be aware of the employee's behavior on my original call. He tried to activate the phone first, and we were disconnected. I called back and each time I did, they would disconnect my call or send it to Elizabeth, the supervisor's, voicemail. Because Elizabeth does not answer her phone. Ever. I spent almost 2 hours and 19 phone calls trying to get assistance because my unusable phone does not allow me to answer calls! On the 16th call, a girl named Sarah answered. When I gave her my order #, she said, "oh, you're for a supervisor only." As I was asking her not to transfer to the supervisor's email, she transferred me. It's like this is a game to them. Because I am upset, they won't take my call. I did, at that point, leave a message for Elizabeth telling her how livid I am, that I will keep calling until I speak to someone, and that I just want a refund because I will never purchase another phone from them. On the 19th call, Andres answered. He told me that when he was unable to activate the phone and we got disconnected, he sent an RMA form to me via email. I told him that I had not received it and he said that it will show up within 24 hours. Now I see that the Complaintsboard.com has 125 complaints of very similar issues, but because after people complained, the company refunded their money, they have an A+ rating. That makes no sense to me! Clearly, if there are 125 complaints of similar issues, that is the way this company does business! It's very shady and they shouldn't get a pass just because they gave refunds. Poor business practices are poor business practices. It's also very clear to me that the company doesn't care if I file a complaint because when they refund my money, they will retain their A+ rating and, despite 125 complaints, they have not changed the way that they do business. I will also be filing a complaint with my carrier, who I will be leaving for a different cell phone service provider since quality one is the only company that their customers are able to purchase cell phones from.