PureKana
Reviews and Complaints

On Feb 28, 2022 I placed an order (# 3D90030F4A) with PureKana for a 3 Pack of PureKanaCBD ***mg Vegan Gummies. The website stated it would ship in 24 hours or less. Time passed; no product came. On March 10 2022, someone calling themselves, "***-Head of *** sent an email entitled, "Order on the Way". She gave a personal apology for the delay claiming it was hard to keep up with demand but the issue was resolved. I should expect my order within 1-5 business days. I waited until the 15th but received no gummies; so I called customer service @ ***. The Rep was apologetic, wasn't sure what had caused the snafu, but said they were putting in a NEW order for me right then and promised it would be quickly shipped. Again-I got nothing. I called them again on March 23 2022. I told them I was upset. I'd paid for a product and it still hadn't been sent. I asked how this could be resolved. The Rep I spoke with this time, said the order HAD been shipped and I should receive it on Thursday. She asked if I was satisfied with this resolution and I told her "No". I no longer believed them. I would be satisfied when the product arrived. After the call ended, I emailed them stating that I had come to feel they were likely running a scam. I stated I would wait to check my mail on Thursday and if there was still no delivery, I would follow whatever legal means I could to get this resolved. I said that if need be, I would contact the Attorney General. I told them I just wanted an honest, quick resolution. I got a reply stating my email had been marked "Request # ***" and was being looked into. I checked my mail on Thursday. I checked again on Friday and Saturday. This company has never done anything the said they would except take my money. I find the whole experience to have been very distasteful. And I'm appalled at how casually they are willing to be dishonest, break the law and rip people off without a thought. Can you help?