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On Feb 28, 2022 I placed an order (# 3D90030F4A) with PureKana for a 3 Pack of PureKanaCBD ****mg Vegan Gummies
On Feb 28, 2022 I placed an order (# 3D90030F4A) with PureKana for a 3 Pack of PureKanaCBD ***mg Vegan Gummies. The website stated it would ship in 24 hours or less. Time passed; no product came. On March 10 2022, someone calling themselves, "***-Head of *** sent an email entitled, "Order on the Way". She gave a personal apology for the delay claiming it was hard to keep up with demand but the issue was resolved. I should expect my order within 1-5 business days. I waited until the 15th but received no gummies; so I called customer service @ ***. The Rep was apologetic, wasn't sure what had caused the snafu, but said they were putting in a NEW order for me right then and promised it would be quickly shipped. Again-I got nothing. I called them again on March 23 2022. I told them I was upset. I'd paid for a product and it still hadn't been sent. I asked how this could be resolved. The Rep I spoke with this time, said the order HAD been shipped and I should receive it on Thursday. She asked if I was satisfied with this resolution and I told her "No". I no longer believed them. I would be satisfied when the product arrived. After the call ended, I emailed them stating that I had come to feel they were likely running a scam. I stated I would wait to check my mail on Thursday and if there was still no delivery, I would follow whatever legal means I could to get this resolved. I said that if need be, I would contact the Attorney General. I told them I just wanted an honest, quick resolution. I got a reply stating my email had been marked "Request # ***" and was being looked into. I checked my mail on Thursday. I checked again on Friday and Saturday. This company has never done anything the said they would except take my money. I find the whole experience to have been very distasteful. And I'm appalled at how casually they are willing to be dishonest, break the law and rip people off without a thought. Can you help?
The complaint has been investigated and resolved to the customer’s satisfaction.
We are very sorry for the hassle and any inconvenience and frustration. We have looked into this and see that you had purchased from an advertisement and unfortunately we can't control their shipping but we have confirmed that you have been fully refunded and you will still receive your order. DHL has been very horrible with shipping, updating tracking and taking too long to deliver. We hope that you do love the product once received and always recommend to shop on our direct website www.purekana.com to avoid any issues like this. Again, we are extremely sorry for the experience you have had.
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About PureKana
PureKana's products are made using only the finest ingredients and are free of pesticides, herbicides, solvents, and chemical fertilizers. The company uses the CO2 extraction method to obtain the purest and most potent CBD possible. Each product is tested by an independent third-party lab to ensure purity and potency, and the results are readily accessible on the company's website for customers to view.
The PureKana product line includes a wide array of CBD-infused products, from tinctures and edibles to topicals and pet products. Whether you're looking for a calming tincture to help you relax, a tasty gummy to enjoy on the go, or a soothing balm to apply to sore muscles, PureKana has something for everyone. The company also offers a variety of strengths and flavors to suit different needs and preferences, making it easy to find the perfect product for you.
At PureKana, customer satisfaction is a top priority. The company's knowledgeable and friendly customer service team is always available to answer any questions or concerns you may have, and the hassle-free return policy ensures you're completely satisfied with your purchase. With fast and reliable shipping, you can expect your order to arrive quickly, so you can start enjoying the benefits of CBD as soon as possible.
Overall, PureKana is a brand you can trust. With a commitment to quality, safety, and transparency, the company offers premium CBD products that are not only effective but also a pleasure to use. Whether you're new to CBD or a seasoned user, PureKana's products are sure to exceed your expectations.
Overview of PureKana complaint handling
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PureKana contacts
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PureKana phone numbers+1 (855) 553-7441+1 (855) 553-7441Click up if you have successfully reached PureKana by calling +1 (855) 553-7441 phone number 9 9 users reported that they have successfully reached PureKana by calling +1 (855) 553-7441 phone number Click down if you have unsuccessfully reached PureKana by calling +1 (855) 553-7441 phone number 25 25 users reported that they have UNsuccessfully reached PureKana by calling +1 (855) 553-7441 phone number
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PureKana emailsinfo@purekana.com98%Confidence score: 98%Supportir@purekana.com97%Confidence score: 97%
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PureKana address7702 E Doubletree Ranch Rd Ste 300, Scottsdale, Arizona, 85258-2132, United States
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I ordered some product on november and paid. After that, the company keeping send order again and charging my banking account with out me order anymore. Making my life hell. I am out of the country. At first they sent a gummies a cream , plus a oil. and I order only the gummies
I was charged 6 times for one transaction now the company wants me to send them $1. which they have froze my card HELP)