Puma
reviews and complaints

Dear sir / madam

I purchased a puma shoes from nh - 1 factory stores, ambala cantt, india" on 22nd july 2014, worth rs 918 / - .

I weared that shoes since then for just 2 days and it got torn off and pasting is also comes out.

I am feeling bad about the shoes as i have not experienced such bad quality before from puma, i am having faith on puma that's the reason i opted for.

My concern is to take necessary action that had happened with my product (Shoes) else it will be difficult for me to continue with puma in future.

Details on shoes are : -

Art no. ; - [protected]
Puma

Pls. Revert back on aakash. [protected]@gmail.com or u can call me at [protected].

Wating for positive reply!

Regards
Aakash sharma

I bought a watch from your agent of Puma watches "ALAMODE" on 22.7.2014 and there was a manufacturer damage and they refused to change it for me and they just took it and repaired it!
I used the watch just for 3 times and the damage was not by me but it was from you "PUMA" and you say in your warranty that u warrant to replace the watch if it was manufacturer damage!

I have bought a pair of shoes from pumashop.in on July 31, 2014 for the cost of INR4000. I have received the receipt in my email. But mistakenly I have provided wrong address for delivery. So I tried to contact the customer care service of Puma. I have repeatedly sent many mails to the customer care email that is [protected]@puma.com and also tried calling countless times to the customer care phone numbers that is [protected] or 351 or 352 But no one responds. My money is stuck there and customer service is not responding and neglecting my helpless situation. Please Help...my eamil is debpratim.[protected]@gmail.com and contact no. is (91)[protected]

Dear Sir/Madam

I purchased a Puma Shoes from "Bhawar Life Style, Bangalore, India" on 7th June 2014, worth Rs 2690/-.

I weared that shoes since then for just 2 days and it got torn off and pasting is also comes out.

I am feeling bad about the shoes as I have not experienced such bad quality before from PUMA, I am having faith on PUMA that's the reason I opted for.

My concern is to take necessary action that had happened with my Product (Shoes) else it will be difficult for me to continue with PUMA in Future.

Details on Shoes are :-

Factory :- FTWDM/FKHDM
Art No. ;- [protected]
Made in :- Combodia
Fabrique AU :- Cambodge
0613 C178191B0002247
[protected]

Pls. revert back on [protected]@gmail.com or u can call me at [protected].

Wating for positive reply!

B/r
Gaurav Gosain

Dear Rajiv Mehta
It is very sad and sorry to inform you that I purchased bmw style shoes from your puma showroom sahara ganj mall Lucknow on Dec 27, 2013 at rupees 6499.00

But is quite surprising for me that the shoes found defective within one month.

Therefore, I am complaining you against the quality of the product and I must insist you on an immediate action against the complaint.

Pl find attached picture of defective shoes.

Thanking you.
Mohd. Riyaz

I have purchased a puma shoes worth Rs. 4699 from puma store at Samarth Life Style Retailing Pvt. Ltd. G-8, Triton Mall, Near Jhotwara Flyover, Jhotwara, Jaipur Ph. [protected]. The Bill No. is 1416 & Article No. [protected] Size UK7 & TIN No. is [protected]. I am shocked to see that even after 2-3 months the condition of the shoes is so worst. In a period of less than 2.5 months there are cracks in the leather at front upper of the shoes. I can’t believe that its a puma shoes is that kind of quality a puma is providing to its customers. There is a cracks appearing all around the shoes. Is the company will do any thing regarding this or a buyer has to stop purchasing shoes from puma. As such I am from Anupgarh and further I have to spend Rs. 1500 for Travelling charges from my native place to Jaipur for replacement. Plz Advice what should I do...?

I received a sweat jacket as a gift which was too small for me. I tried to exchange it for something my size but they told me that since i have worn it when i tried it on i cannot exchange as it goes against their policy. Also, there were no tags on the jacket when my brother bought it since it was they only style laying around with no tag and on sale, might even have been a previous return.
The manager kept giving excuses after excuses why i cannot exchange it. These are the only words that come to mind: Bad managing, bad store policies, bad business, bad brand! I will stay away from puma brand from now on.

I ordered an puma sweatshirt on myntra.com and it has not been a month it has already started degrading from now on. Its center pocket is tearing away from all four corners. When i requested to return my product they told me to give some snapshots of faulty area. After checking they asked me to return the product, i returned the product and now they have rejected my return. If they have to reject it then why the hell they asked me to return the product to them...
Kindly look into this matter

date: 17-11-2011

Dear Sir,
my family is ever buy puma brand since 2 year and it is more than rs.40, 000/year.

recently before 3 days (14th nov.) we buy 3 t-shirt, 1 shoes, 1 lady chap-pal from is-con -mall,
s.g.highway, ahmedabad .by bill no:14680.

while purchase i asked sale person on the desk about return goods policy because i would like to surprise
my wife by buying lady-chap-pal of puma brand and i am not sure about size and choice, this sales person said me u can exchange goods within 1 week or otherwise can avail credit-note amount for such-goods;
so u can buy product later, and so i have buy all products.

next day i go to return good in tag- condition (Lady chap-pal of my wife )to same store and request to buy shoes against return good of chap-pal but unfortunately shoe size was not avail in the store. so i request to issue credit-note against such goods ;so i can buy other product when fresh stock arrive.

BITTER EXPERIENCE :

my demand is genuine and as per my pre-inquired terms by sales-desk before i purchase.

but... the attitude became change of that person ... he argue lot off with me and told me we have no provision for credit-note and also told me to keep the goods with me . even he is not ready to give me super-ordinate number so i can talk .also i have asked i am from small town and can not spare time every time
so please issue credit note .but he Dennie and told puma franchisee never give credit-note to any one.

at end i dropped that goods without receiving credit note and walk away from store. so far he has
no call from the store . my bill is also inside bag of puma with goods.

... is it puma -policy ? i would like to hear from you sir ! should i need to purchase from your store in future

hope for justification at your end earliest possible.

the above written to date: 17-11-2011

Dear Sir,
my family is ever buy puma brand since 2 year and it is more than rs.40, 000/annum.

receently before 3 days we buy 3 t-shirt, 1 shoes, 1 lady chappal from iscon -mall,
s.g.highway, ahmedabad .

while purchase i asked sale person on the desk abount return goods policy because i would like to surprise
my wife by buying lady-chappal of puma brand and i am not sure about size and choice, this sales person said me u can exchange goods within 1 week or othervise can avail creditnote amount for such-goods.
so u can buy product later, and so i have buy all products.

next day i go to return good in tag- condition (laddy chappal of my wife )to same store and request to buy shoes aginst return good of chappal but unfortunately shoe size was not avail in the store. so i request to issue credit-note against such goods ;so ican buy other product when fresh stock arrive.

BITTER EXPERIENCE :

my demand is jenuine and as per my pre-inquired terms by sales-desk before i purchase.

but... the attitude became change of that person ... he argue lot offf with me and told me we have no provison for credit-note and told me to keep this goods with you . even he is not ready to give me super-ordinate nomber so i can talk.although i have asked i am from small town and can not spare time every time
so please issue credit note .but he denie and told puma franchisee never give credit-note to any one.

at end i dropped that goods without recieving credit note and walk away from store. so far he has
no call from the store . my bill is also inside bag of puma with goods.

... is it puma -policy ? i would like to hear from you sir ! should i need to purchase from your store in future

hope for justification at your end earliest posible.

above mention complained to puma on 17th nov, 2011.

to higher authority but so far no response / answer receive.

Thanking You,

Kamlesh Patel
Mob.: +[protected]

I have purchased a pair of puma shoes from Pacific Mall Subhash nagar Delhi. The article no is IN91328401.
At the time of purchase they assured me a gurantee of 3 months, if there is any distortion in the shoe they were supposed to replace it with the new one.
I am shocked to see, in a period of less than 2 months there are cracks in the leather at front bottom of the shoe.
More surprising thing to me was when i got informed by the company that they can not replace the shoe, as told by the sale person at the same outlet from where i purchased the shoe.
The cost of the shoe at the time of purchase was 3200 Rs & it was told that its a fresh arrival at the outlet, but to add to my surprise after 15 days this same model was there in the sale offer with a price of Rs 1999.
It was all about loosing 1200 Rs and getting a product which is not a fresh one.
I with my family & friends are regular customer of PUMA & even then there was not a convincing solution by the PUMA.
I want worth my money & time, so i request you people to replace my shoe or give my money back.
I can also choose a way to go to cunsumer court if I dont get my money Refund.

Regards
Bhupender
contact no [protected]

i have purchased a puma shoes worth Rs 5000 from puma store amritsar but after 7-8 months the condition of the shoes is so worst.. i cant believe that its a puma shoes is that kind of quality a puma is providing to its customers.. there is a cracks appearing all arond the shoes. Is the company will do any thing regarding this or a buyer have to stop purchasing shoes from puma...

@shop.puma.com I ordered 2 T shirts. Provide my all credit card detail and check out. next morning I got an email telling you have to verify your credit card by giving credit card number over phone. I denied for it. They cancelled my order.

Folks, stay away from this type of scammed world class website. Who force to give credit card information over phone even after you gave them during check out. It will end up creating security breach to your personal details and Identity theft.

Dear Sir

Just wanted to inform you that as per your advertisements company says that they have the best shoes by the same intension i had bought a new shoes form PUMA outlet in bangalore i had paid 4500 indian rupees on 31st of april this year but juste after three months the shoes
stared to tear completely only within 3 months of purchase whic was pathetic from a brand such as PUMA so when i went to the shop
they told me that it was normal wear and tear which was even more phatetic i have completely lost trust in this brand

thanks and regards
Durgesh shanbhag [protected]@gmail.com

Dear Sir,
I am a big fan of puma because it has such a good collection of shoes and clothing . i have mostly products of puma in my wardrobe. I have purchased a puma black ducati (golden) shoe of Rs-5500/- from south ex showrooom on 16th march 2010 . Thegolden polish on the back side of shoe was fadding. i had returned the shoe to the store.The store person Mr. luvish showed me some more peices of the same model and they also have the same defect of golden polish. Mr. luvish told me to give the shoe maximum within 3 days of time but till date i have not received the shoe. puma is such a big company and has the best products in town and my self has so many products that you can make me the( customer which has the most products). How can puma give such a quality.Beside three reminders to [protected]@puma.co but no response.So i request you to kindly please look into the matter.

Thanking you
Rohit Goel
[protected]@delhitesthouse.com +91-[protected]

My husband and I Went into Puma on our vacation and were looking to do an exchange for our daughter to get some new sneakers with a unwanted gift that was purchased a few weeks prior. The sales associate whose name i am unsure of told us that she wasnt sure on how to do the exchange but her manager Julie could take care of it for us. She told us to wait while she would go inform her. I saw her walk to the back of the store where the Manager was on the phone and seemed to have no patience for the sales associate. We did some browsing while we waited... and waited... and waited... 15 minutes later Julie comes over and demands to know what our problem was with the previous purchase. My husband was frustrated already at this point and I could tell that she was frustrated too for whatever reason. I told her our situation and Julies response was that she was to busy then to take care of the exchange. I told her that we knew what product exactly that we wanted to exchange for because our daughter had picked it out the day before on the internet. Julie then yelled at me and said that she would help us when the store was less busy, which there only 4 people in line waiting. She seemed to have very little control in the stores staff, who were texting on their cell ones, and goofing around. Needless to say, we decided to leave and I will not be returning to the store again. I would be interested to talk to Julie's boss and inform him of the way she's "running" the store.

Has anyone else had this kind of experience? I am upset that Mohegan Sun would employ such people in a store like Puma. I was so excited to learn when they were opening, and I cant believe how they treat their customers.

-Concerned in Connecticut

Julie, if you are reading this... Get a grip on your store!