Proximus Medical
Reviews and Complaints

Log in or create an account
Log into your ComplaintsBoard.com account. If you don’t have one, create it to file your complaint about ProximusMedical.com and receive updates or responses from the company or other users.

Navigating to the complaint form
Go to the top right corner of the ComplaintsBoard.com homepage and click the 'File a Complaint' button. This opens the complaint form where you can describe your experience with Proximus Medical.

Writing the title
In the 'Complaint Title', write a short summary of your main issue. Be specific and direct. Examples:

• “Proximus Medical shipped faulty ultrasound machine”

• “Delayed delivery and zero communication”

• “No support or warranty service from ProximusMedical.com”

Detailing the experience
Use this section to describe your situation in full detail. Proximus Medical sells and services diagnostic imaging equipment (ultrasound machines, C-arms, portable X-rays, etc.), so tailor your complaint based on the kind of service you received. Include the following:

• What product or service you ordered:

  • Name or type of equipment (e.g., GE portable ultrasound, refurbished C-arm)

  • When and how you placed the order (website, phone, email)

  • Price paid and any financing/leasing terms

• What went wrong:

  • Did the item arrive damaged or non-functional?

  • Did the product stop working shortly after delivery?

  • Was the wrong item sent?

  • Was delivery late, or never happened?

• Installation, service, or warranty problems:

  • Was installation included but never completed?

  • Did they promise maintenance, service, or warranty support that they failed to provide?

  • Did they ignore or delay repair requests?

• Customer service experience:

  • Did you contact them for help? By email, phone, or form?

  • Were they responsive or completely absent?

  • Were your complaints met with empty promises, or did they ghost you?

• Timeline of events:

  • Date of purchase or service agreement

  • Delivery date (or missed delivery date)

  • When the problem started

  • When you contacted them and what was said

• Financial and professional impact:

  • Did the faulty or missing equipment disrupt your medical practice?

  • Did you lose patients, time, or revenue due to delays or downtime?

  • Did you have to pay out of pocket for third-party repairs or replacements?

• Attempts to resolve:

  • Describe how many times you reached out and through what channels

  • Mention whether they offered refunds, replacements, or nothing at all

• Other concerns:

  • Hidden fees?

  • Misrepresented product condition?

  • Shady warranty terms?

Attaching supporting documents
Upload:

• Invoice, receipt, or proof of purchase

• Warranty or service agreements

• Emails, chat transcripts, or phone call records

• Product photos or videos (especially if defective/damaged)

• Shipping/tracking documentation

Important: Remove or blur personal data like full billing info or IDs.

Filing optional fields

• Claimed Loss: Enter the dollar amount of your total loss, including equipment cost, repairs, and business interruption. Example: “$18,750 for non-functional ultrasound + $1,200 in lost appointments.”

• Desired Outcome: Be specific about what you want:

  • “Full refund”

  • “Immediate replacement with functioning unit”

  • “Proper repair and warranty fulfillment”

  • “Written explanation and apology”

Review before submission
Before submitting:

• Make sure the issue is explained clearly

• Ensure all dates and amounts are correct

• Confirm you’ve removed any sensitive data

Submission process
Once you’re done, click the 'Submit' button to post your complaint. It will be visible publicly on ComplaintsBoard.com and available for the company and others to see.

Post-Submission Actions
After submission:

• Log in regularly to check for a reply from Proximus Medical

• Respond if they engage, and stay professional and factual

• Update your complaint if you get a refund, repair, or the issue escalates

Public pressure and detailed documentation increase the chances of resolution and help protect other buyers in the healthcare equipment industry.