I disagree with what many people have said on this thread. Unfortunately, with the majority of shredders (Ativa, or even Fellowes, or Royal, or whoever), the end-user is the fault in the untimely death of the machine. The machines DO NOT accept what it says, unless EVERYTHING you shred is 20 lb paper. Almost ALL of what the average person shreds is considerably heavier paper that, when you attempt to force the maximum sheet count through WILL jam the machine everytime. THIS IS TRUE OF ALL, not just some, SHREDDERS NO MATTER THE MANUFACTURER.
Ativa shredders are manufactured in whole by Royal, a very well respected company in the manufacturing business. Other Ativa products are supplied and manufactured by: Canon, Fellowes, Lexar, Belkin, etc. Ativa is not a company, but a company label. Much like going to your local Kroger and buying store products.
Truth of the matter is that the drive you purchased is made by Philips. It is a Lite-On Drive, the same OEM parts found in MANY off shelf computers you purchase.
The product is a Philips Lite-On drive. The bottom posts are correct. It is a 14 day RETURN/EXCHANGE policy. Amazing that people cannot read properly...
The below is printed on all Office Depot MIR. This is the legal fine print that most people ignore. Never take the word of someone if there is any doubt in your mind. I wouldn't take the word of a car salesperson or the manager if they told me the car came with a 10-year 500, 000 mile warranty that would cover gas fill-up as well. A person would be silly not to see it in writing. If all else fails, look at the manufacturer's website for what comes in the package. If there is a question about a rebate, GET A PRINTOUT BEFORE YOU BUY. If a manager tells you something that is not explicitly in the form, then you need that manager (because it becomes that person's responsibility) to put it in writing. Common business sense.
"Limit one mail-in savings per household/business. Offer not valid on Configure-to-Order Computers. All qualified items must be listed on the same receipt. This offer is valid in the US and Puerto Rico only, except where prohibited, taxed or restricted by law. This product must be purchased between the valid dates listed to the right. Mail-in savings form must be postmarked by the postmark date listed to the right. Office Depot® is not responsible for late, lost, damaged or misdirected mail.
Claims from dealers/distributors and their employees will not be
honored. One mail-in savings per qualifying receipt. To qualify for these mail-in savings you must be a legal US resident and be 18 years of age or older. Only actual purchaser of the qualifying products may participate in this mail-in savings program. Office Depot® reserves the right to modify or withdraw this promotion at any time. If you have not received your mail-in savings after 60-90 days of mailing please contact www.web-rebates.com/officedepot to check status or for questions
about the mail-in savings process. Keep copies of all materials submitted: originals become Office Depot/Manufacturer property and will not be returned."
Unfortunately, working in the retail business, I can tell you most assuredly 10% on open box display units is consistent. Secondly, it is also true that when you buy open box, it is sold "As Is." In the past, I have sold "As Is" merchandise to customers and the manufacturer has given them full cartridges if contacted. The warranty IS still in full effect.
Corporate Express = Staples as of early 2008.
Ummmm... duh? Read the fine print in the warranty and it will tell you exactly what you just said. Life would be so much easier if consumers would read the fine print.
Ativa IS an Office Depot brand, much like Sam's Choice and Great Value are Wal-Mart brands. And much like those brands, Ativa is purchased from a national manufacturer, in this case Royal. Royal has been producing shredders for consumers for many years, and has a reputation of being above and beyond other manufacturers.
Unfortunately, what many consumers do not understand, is that with anything you purchase, it may not work. My parents-in-law purchased a new mini-van several months ago and have had it in the shop for various reasons, some major, some minor. It does not matter how much was paid, even a Ferrari will break down. Exchange the item, and be done.
This is unfortunate, and exactly why I don't use checks anymore. They are becoming an extinct form of payment anyway. Banks are now charging for using them, thus forcing customers to use debit or credit, or *GASP* cash. Not to be crass, but I would highly suggest using plastic. OD is not the only one using Certegy.
have an ativa 6 sheet that my wife bought. have had no problem and she shreds until i can't stand it anymore.
Dear Abby,
You said, "I called STAPLES corporate office and was transferred to Customer Executive Team member TRACY CAMPBELL who took my detail and promise to return my call. She did ONLY to tell me that I had a declared value of $100.00. Bare in mind I did not have a copy of this shipping slip. I must admit, I may have signed off this slip without reading that this rep had inputted this value without asking me."
Unfortunately, because of this statement, you really don't have much to stand on. By this statement, you have taken responsibility for not double checking and just "signing off." It is unfortunate about this, but more unfortunate that blame is misplaced.
More and more people are ignorant of return/exchange policies at various stores. Many stores policies on electronics are similar: 14 days with original receipt and original packaging for full refund. Some charge a 15% restock fee (Best Buy) no matter what, while some (Office Depot) only charge it if something is missing from the box (UPC, cable, discs, etc).
Blaming a Target Associate for selling the wrong item is, well, stupid. Unlike a company that specializes in the items you bought, Target is a department store like Wal-Mart where the associates do not get trained to sell the items, or to suggest the correct accessories. What knowledge they may have is limited to their own use, unless they are a tech geek who looks stuff up. Customers need to research on their own before they go fussing about "not getting the right accessory" at Target.
Again, blaming a Target associate is ridiculous. It is like blaming a McDonald's employee because they don't "Flame Broil" their food like Burger King.
Don't be too upset. The Kodak 5500 you purchased was crap anyway. Over 50% were returned defective.
To the original poster... Are you serious? You ship something overnight on A SATURDAY before christmas. DHL (and UPS and FedEx) do not pick up or process most locations on Saturdays, and definately not on Sundays. Monday, December 24 was Christmas Eve, and chances are there was limited movement on that day since it is like one of the absolute BUSIEST days for shipping companies, and wonder why it is still there on Dec. 26. UPS, DHL, and FedEx all put disclaimers out that shipping IS NOT guaranteed during the last week before and the week following Christmas.
Next year, ship earlier. It is late because you procrastinated.
All replacement guarantees begin AFTER the manufacturer's warranty, that is true across the board at ANY retail channel. During the first year you must get service through the manufacturer.
You are misplacing blame. That is why there are always "Terms and Conditions" available BEFORE and after you purchase any service coverage.
If a customer believes everything they are told, I have a brand new Ford Truck that has a 20 year warranty bumper to bumper, and includes free gas for life. READ THE FINE PRINT! Don't assume that you are being told anything that is the complete story. OfficeMax associates are coached to tell you what you want to hear, much like Best Buy.
To the person with the camera that has video trouble.
The camera is JUST FINE, if you use it to take STILL pictures. Still picture digital cameras work perfect, for stills. The video quality leaves a lot to be desired on these types of cameras, though. Digital VIDEO cameras work fantastically for video, but suck with stills.
Think before you buy. If you needed to make coffee for 20 people, you wouldn't buy a single cup maker and make 20 singles. That is just stupid. You would buy a larger coffee maker. If you want a digital video, buy a digital video camera. If you want digital stills, buy a digital still camera.
Why is it that when a policy is put in place to protect a company, consumers automatically get upset? They are also the first ones to complain when their stuff gets stolen and a card gets run without having ID checked.
Electronic check processing is one policy. ID verification is another. My company requires us to check ID on any purchase over $100 dollars on a credit card. When we check ID on anything under, we invariably get criticized by the customer for being overly cautions, blah blah blah. Everytime I get badgered for doing it, I just want to tell the customer to either produce ID or not buy. I would rather protect one hundred honest people, than have to deal with the ramifications of not checking the one time some a-hole wants free merchandise on a stolen card/check.
If you have ever had your identity stolen, you get it. If you haven't, you will understand why we check to make sure you are who your credit card says you are if it does get stolen. If you feel you haven't got time to produce ID, then wait til you do have time to shop.
And don't forget this... Once the person exits the store, there is absolutely NO STOPPING the perp. Unfortunately, or maybe fortunately, the law prevents businesses from tracking down and stomping a mudhole in people who steal. Case in point. Former assistant manager at a retail outlet followed thief out, punched out window of car, yanked perp out, and threw him to ground. Manager was given discipline citation by corporate office for not following procedure, and was lucky charges were not pressed by local authorities. Go figure?
Good luck trying to find it. Unfortunately, my bet is that the company doesn't really exist. Almost all cell company clients are at risk of being sent unwanted text messages akin to spam in e-mail. If you want to not receive them, get text messaging disabled through your service.
I do not believe that what you have written is completely honest. I am sure that there are other factors here which you are leaving out intentionally. While the parts are inexpensive, labor is most likely included in that pricing. Look at it this way. While you say you could have done it yourself, chances are you are not licensed to do so. If you did choose to do it, the chances that something could go wrong are inflated. Someone trained to do such work can charge whatever is customary and reasonable. If you take your car to a mechanic, do you take the parts pre-purchased? Do you go buy them after what you have been told is wrong? Chances are that you don't. If you just think you can do it, would you still and run the risk of destroying a vehicle? I doubt that very much.
If you really could have done it, you would have found a way to get out of your "busy" schedule, or you would have waited to do it yourself.
Solution: Stop writing checks. Use a debit or credit card, or cash. Checks are dead.
Are you freakin serious? That is a joke of a complaint if there ever was one. You wanted a bobblehead of a "friend" made and it didn't come out like you wanted, which is to look exactly like a miniature her? And, what's more, you bought it from an online company? AND YOU DIDN'T LOOK AT ANY KIND OF REFUND OR EXCHANGE POLICY BEFORE YOU BOUGHT? Dude, you need to get a reality check and start looking out for yourself before you really get had.
You have a choice in the matter. Either go wait in line, or wait on the tech. You know that already. The other choice is to go dish. Or stop watching TV altogether. Might help your back to get off the couch once in a while.
As for the "lazy" tech, what do you do? I would tell you those techs probably work harder than you could imagine, and have as many back problems as you do. Get a freakin grip.
The lesson here, do not lease to own. Save your money, buy it when you have enough, and don't blame anyone but yourself for the situation. Take a little responsibility, for pete's sake.
Besides, if you buy it outright with cash, you don't pay the interest you accrue through RAC or Aarons.
