Dear Customers,
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Dear Customers,
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Dear Customers,
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Dear Heather139,
We have read your comment on another review site and have responded. Our Customer Service team has opened a new ticket #1107732 for you with a solution to your problem. Please log into your LightInTheBox.com account and check under "My Tickets" for the response. You may log in from here: https://www.lightinthebox.com/index.php?main_page=login.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
If you need more help, you can submit a reply to Customer Service under their answer to the ticket in question and they will get back to you as soon as possible. Thank you for your patience.
Regards,
LightInTheBox.com
Dear Customers,
We want to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.
We would also like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.
Regards,
LightInTheBox
Dear Rebecca,
Thank you for your feedback. We do understand that many customers can be confused about the importation taxes incurred upon delivery.
We have included a full section in our Knowledge Page informing customers that in some cases, customs or import duties may be applied once a package reaches its destination country, and recipients are responsible for any additional charges for customs clearance. LightInTheBox.com has no control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.
Please refer to the following link: http://www.lightinthebox.com/knowledge-base/c10/a29.html for more information.
Regards,
LightInTheBox.com
Hi Abookie I'm very sorry to hear that.
Please Email feedback@lightinthebox.com with your Order number and Ticket number. I'm going to speak with the head of the customer service department about this as this delay is completely unacceptable. Please do get in touch so we can resolve your issue right away. Sorry again for the inconvenience.
Kind regards,
James
Hi, I am very sorry for the inconvenience. Please contact our costumer service http://blog.lightinthebox.com/cs.html so they can resolve the problem. I will personally follow up with them and I hope we can reach a resolution shortly.
Best Wishes,
Angelie
Dear Customer,
We are sorry for the inconvenience you have experienced while shopping with us. Thank you for your feedback as it helps us work on improving our services and products.
Our customer service team tries their best to offer the most suitable solutions to customers. We have included a full section on how to contact our customer service team in the "Help Page and Knowledge Base" section under Customer Service at the bottom part of the LightInTheBox landing page. If you're uncertain, please find a detailed step-by-step guide on our blog: http://www.lightintheboxblog.com/cs.html .
We urge all customers with pending issues to please follow the instructions included and submit a ticket to our customer service team.
Your satisfaction is extremely important to us, so please let us know how we can improve your shopping experience at LightInTheBox.com.
Regards,
LightInTheBox.com
Dear Customers,
We are sorry for all the inconvenience you have experienced while shopping with us. Thank you for your feedback as it helps us work on improving our services and products.
Our customer service team tries their best to offer the most suitable solutions to customers. We have included a full section on how to contact our customer service team in the "Help Page and Knowledge Base" section under Customer Service at the bottom part of the LightInTheBox landing page. If you're uncertain, please find a detailed step-by-step guide on our blog: http://www.lightintheboxblog.com/cs.html .
We urge all customers with pending issues to please follow the instructions included and submit a ticket to our customer service team.
Your satisfaction is extremely important to us, so please let us know how we can improve your shopping experience at LightInTheBox.com.
Regards,
LightInTheBox.com
Dear Customers,
We are sorry for all the inconvenience you have experienced while shopping with us. Thank you for your feedback as it helps us work on improving our services and products.
Our customer service team tries their best to offer the most suitable solutions to customers. We have included a full section on how to contact our customer service team in the "Help Page and Knowledge Base" section under Customer Service at the bottom part of the LightInTheBox landing page. If you're uncertain, please find a detailed step-by-step guide on our blog: http://www.lightintheboxblog.com/cs.html .
We urge all customers with pending issues to please follow the instructions included and submit a ticket to our customer service team.
Your satisfaction is extremely important to us, so please let us know how we can improve your shopping experience at LightInTheBox.com.
Regards,
LightInTheBox.com
Hi Dismayed in CA,
I'm sorry to hear that you have to pay so much for the import tax. We strongly suggest our customers to read on Customs and Tariffs in our Knowledge Base and we offer a link to submit Custom Inquiries at the time of purchase. Unfortunately, some countries put high levy on imported goods and that is beyond our control. Thank you so much for your patience.
Best Wishes,
Light In The Box
Hi Kaloyan Banev,
I'm sorry you were asked to pay much for the import tax. Unfortunately, other countries put high levy on imported goods and that is beyond our control, that is why we suggest our shoppers to check Customs and Tariffs in our Knowledge base, there we offer a link to submit custom inquiries at the time of purchase.
I understand that the customer service is aware of the situation and can offer you refund. Hope things will be ironed soon. Thank you for your patience.
Best Wishes,
Light In The Box
Hi PissedoffinNC,
My apologies for the inconvenience. Rest assured that I will look into the status of your request and I will then get back to you for update. Hope this will be resolved very soon. Thank you for your patience.
Best Wishes,
Light In The Box
Hi PissedoffinNC,
Please post your order number so I can access to your order details. Hope to hear from you as soon as possible. Thank you.
Best Wishes,
Light In The Box
Hi Basupacoach,
My apologies for the inconvenience. I hope you could give me the order number for me to be able to look into the status of your request for refund. We will get back to you for the update. Thank you for your patience.
Best Wishes,
Angelie
Hi DevorahB,
I'm sorry to hear you got the wrong size for the dress you ordered and was unpleased with the quality. I understand your concern on the refund but rest assured that I will follow up that request. For me to do it, please send me your order number at Angelie@lightinthebox.com. I'm hoping that this will be resolved soon.
We will then get back to you for update. Thank you for your patience.
All the best,
Light In The Box
Hi Claudia P. Kunin,
I'm sorry to hear of the inconvenience you have experienced while shopping with us. Please email your order number to angelie@lightinthebox.com for me to follow up on the refund you have requested. Thank you for your patience.
Best Wishes,
Angelie
Light In The Box
Hi Debra Koster,
I'm sorry to hear you got the wrong size for the dress and wrong color for the jacket you ordered. Please send me the order number to angelie@lightinthebox.com for me to seek help for the necessary solution. Thank you for your patience.
All the best,
Angelie
Light In The Box
Hi Chrisjenkins,
My apologies for the inconvenience you have experienced while shopping with us. Please send me the order number to angelie@lightinthebox.com for me to follow up on the refund. Thank you for your patience.
All the best,
Angelie
Light In The Box
Hi Ataylorcalder,
I'm sorry to hear you received a wrong size for the shoes you ordered. It is our primary concern to provide the best customer service that's why on my end, I will seek help for the necessary solution to the situation. For me to do it, please send me the order number to feedback@lightinthebox.com. Thank you for your patience and understanding.
Sincerely,
Angelie
LightInTheBox
Hi Slsaad,
I'm sorry to hear you got the wrong color/shade for the dress you ordered and it came with some issues. That's right, it is our primary concern to give our customers the quality product and customer service. Please send me the order number to feedback@lightinthebox.com for me to seek help for the necessary solution to the situation. Thank you for your patience.
Sincerely,
Angelie
LightInTheBox
Hi Sanam,
My apologies for the inconvenience you have experienced while shopping with us. Please send me the order number to feedback@lightinthebox.com, for me to look into the status of your order and follow up on your request to return the product(s). Thank you for your patience and understanding.
Sincerely,
Angelie
LightInTheBox
Hi Npeabody,
My apologies for the inconvenience you have experienced while shopping with us. Please send me the order number to feedback@lightinthebox.com, for me to look into the status of your order and seek for the necessary solution to this. Thank you for your patience and understanding.
Sincerely,
Angelie
LightInTheBox.com
Dear EmiliaNic,
I'm sorry you got the wrong size of the dress you ordered and it came with other issues. Please send me the order number to feedback@lightinthebox.com for me to follow up on you refund. Thank you for your patience and understanding.
Sincerely,
Angelie
LightInTheBox
