I believe that Target has a 90 exchange policy with a receipt that has nothing to do with the product manufacturer's warranty. I also believe that the Trutech brand is their cheapy in-store brand as well. Hopefully you still have your manual and you've registered your product with the manufacturer so that you may get your repairs. Whenever I shop at Target, I'm always annoyed at how many times they have to repeat their return policy on the receipt. Let's keep complaints legit so that we can all help each other. Venting frustration over not knowing how to go about getting a repair to a manufacturing flaw is not legit is not helping anyone.
What brand television was it? That'd be where the complaint belongs. Otherwise, if you'd have bought the television at Walmart or Bestbuy, would they be to blame for the defective manufacturing? Not likely.
I always use their comment computers right by their service desk to let them know how I feel about their stores. I shop there quite often and find it both easy and fast.
Never buy Trutech. In fact, never buy any store brand electronics, period. Always do a little research before buying any high ticket electronics, and if you do need to ask some random employee at whatever store you're shopping in for suggestions, take the advice from the impartial ones that DO NOT recommend store brands.
I'm sorry, but I had to laugh when I read this complaint. Seriously, you'd like bamboo pillows? Instead of being processed to make soft fibers, also known as rayon. You'd just like unprocessed rayon? For those who don't know how rayon is made... http://en.wikipedia.org/wiki/Rayon#Production_method
I agree that Target.com is a horrible way to shop. Not only are returns painfully difficult, but the handing charges are insane!
It's not just Target, it's every store that sells software and complies to the law. If you ever are in this situation again with any other store, your best bet is to read the manual that comes with the software on how to obtain replacement software from the manufacturer. Keep in mind that many manufacturers require you to either send a photo copy or a fax of your original purchase receipt as well.
All things in perspective, you've probably noticed the same kind of service in a lot of retail chains during recent months, not to mention that mid-October is a major transition push for most retailers into the Christmas season. Not only that, but recent cut backs because of the effects of the economy have put stress on not only cashiers and management at retailers, but also shipping and manufacturers. It's funny how far ahead retailers get to try and get an edge, bathing suits in ads in January anyone? Insane. If you shop at BestBuy, are you angered by their product replacement plans? Have you noticed any changes and how they conduct their service lately? How about Circuit City, oh yes, that's right, they're closing their doors now.
Times are not all shiny in the retail, hell, in any industry right now. Expect to see a little more gray where ever you go.
The lemon policy dictates that it has to be the same problem three times in a row, and from the sounds of it, your camera's first repair was actually just a firmware update. In the future, I'd suggest a few things:
1. Don't follow the advice of Consumer Reports, they're paid for their reviews by the manufacturers, how else could the terrible Olevia brand get such high ratings while one of the top dogs (Samsung) get such low ratings on lcd television sets?
2. Manufacturer's warranty over the over priced Best Buy "warranty"
3. Do your own research online before purchasing a camera, or any high end electronics device for that matter.
Quote from Rhino
"I purchased a Toshiba laptop for $1600 on Sunday from your store in Frye Road in Chandler, AZ. Two days later I had three technical issues that affected my ability to use the laptop.
1) Wouldn’t start up from off or hibernate with a USB device plugged into one rear port
2) Some keys wouldn’t register on the screen when I typed (known issue by the way based on other user opinions on web forums)
3) Audio output to external speakers would crackle unless the jack was seated just right"
Simple solutions:
1) Common feature to boot your laptop from a keydrive, you can change this function in your bios. You either didn't have a bootable key drive in the port OR you did not have it formatted properly. If it was another device, your computer will still try and boot from it until you've changed your bios settings. Nature of the beast, not a malfunction.
2) Research any electronics device before you purchase. (easy as pie) You wouldn't hand someone 1400 to slap you in the face, so why would you throw the money at someone to give you a box with a product that you don't know much about?
3) It's your speakers. Test another set of speakers, testing both active and passive sets. If the problem doesn't go away, then sure, faulty port, but more than likely, it's the speakers... clipping issue is common in defective or underpowered speakers.
Amen. Geek Squad is only there to take advantage of the ignorant masses that do not research their own purchases before hand or do not look at they're warranty information. Kudos to you for doing the right thing and going to the manufacturer! It's not common for an lcd to go out that quickly and handling it through HP was your best bet and the smartest bet.
I agree that you should never buy the warranty. I disagree with you not calling apple and handling it through the propper channels. But lesson learned. Apple's replacement would have been better than your costly BestBuy warranty and headache.
Most stores have similar policies. I don't work for Best Buy, but I do shop there occasionally, albeit for accessories, not devices themselves.
That's an easy fix, just use the restoration discs that you made first thing when you turned on your computer. The computer promps you for it on first boot and they're easy to make as all you do it put the discs in and then take them out when the computer tells you to.
Just boot your computer and put the first disc in, reboot, and it'll put everything back for you.
Of course, if you ignored the prompt when you first booted your computer, and you had not made any restore discs, then you're out of luck.
