We truly appreciate your honest feedback. Unfortunately some areas are too for for our locations and due to complicated logistics we provide delivery on specific dates. We apologize for inconveniences caused to you. We strive to improve our service and satisfy every customer. As a token of appreciation we can issue $30 in-store credit on your account. We sincerely thank you for your order and we will be pleased to serve you soon again.
Regards, Bloomex Customer Support
Thank you for your detailed feedback. We investigated your case properly. Your order will be refunded in full within 48 hours. We do appreciate your business and assistance. We will do all our best to serve you much better next time. Amending of your review is much appreciated.
Best regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.com.au indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
Thank you for your detailed feedback. We investigated your case properly. Your order was refunded in full. We do appreciate your business and assistance. We will do all our best to serve you much better next time. Amending of your review is much appreciated.
Best regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize the product did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your feedback. We truly apologize your order did not meet your expectations. We apologize for the delay in receiving your order. While we do all our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
We really appreciate the fact that you shared opinion. We strive to become better and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
We really appreciate the fact that you shared opinion. We strive to become better and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
We really appreciate the fact that you shared such a detailed opinion. We truly apologize for such a long response, caused by pandemic situation. Due to current circumstances our operators are really busy. We strive to become better now and we do hope that your next time with Bloomex will be better. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
We truly appreciate your feedback. While we understand your position, we do inform our customers in advance that bouquet includes Designers Collection of a beautiful mix of at least 18 stems of Fresh Cut flowers. We do not guarantee any specific flowers in advance. Hope it clarifies the matter. As a token of appreciation we can issue $40 in-store credit on your account. In our Order & Return Policy stated " Orders placed outside of Australia, (with the exception of New Zealand and Canada), or with an international credit card for delivery to Australia will be charged in USD." We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.
Warm regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
We really appreciate the fact that you shared opinion. We strive to become better and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
Thank you for your feedback. We truly apologize your order did not meet your expectations. We apologize for the delay in receiving your order. While we do all our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your second similar feedback. We truly apologize your order did not meet your expectations. We apologize for the delay in receiving your order. While we do all our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize the product did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your feedback. We apologize for the delay in receiving your order. While we did our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. As a token of appreciation we can issue $30 in-store credit on your account. We sincerely thank you for your order and we will be pleased to serve you soon again.
Regards, Bloomex Customer Support
Thank you for your rating. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us your full complaint and screenshot of the review to customersupport@bloomex.ca indicating the order number.
We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your detailed feedback. We are sorry to hear the order did not meet your expectations. We would like to rectify the situation by resending the order out free of additional charge. Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. Please advise which option you would prefer. We apologize for any inconvenience caused and hope to be able to rectify the situation.
Regards, Bloomex Customer Support
Thank you for your feedback. We are very sorry to hear that you did not have the perfect experience with us. Unfortunately, your order has been delayed by the courier service and we were in contact with the to inquire about this issue. We would like to rectify the situation by resending the order out free of additional charge. Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. Please advise which option you would prefer. We apologize for any inconvenience caused and hope to be able to rectify the situation.
Regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. Substitution Policy may occur sometimes. Especially during peak holidays and pandemic situation. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
We really appreciate the fact that you shared opinion. We strive to become better and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
