Please contact us at 973.257.5134 for assistance
correct # is 973.287.5134
Dear ToriJB,
We are replying to your complaint regarding your Power Air Fryer Oven.
There was a misprint in the manual regarding the accessories included with the model.
The unit includes only 3 air flow racks as the manufacturer did not proceed forward with the shallow racks.
We apologize for any miscommunication regarding the manual.
For further assistance with obtaining a replacement air flow rack, please contact Corporate Customer Service directly at 973-287-5134 and reference ticket #152304.
Our hours are Monday – Friday 9am to 5pm ET.
Thank you
It sounds like the unit may not be assembled correctly. The unit must be assembled correctly for it to heat up. Make sure the arrow imprinted on the Drip Pan is pointing toward the heating element area. Incorrect placement of the Drip Pan can cause the heating element not to work. Read your instruction manual for proper assembly of all the pieces.
We are sorry the product did not work to your satisfaction. French fries should be shaken to allow for even cooking. The egg rolls could have been wet or the temperature may not have been hot enough.
Please email photos of the error message and your information to customerservice@tristarcares.com. We will assist you.
Please email to customerservice@tristarproductsinc.com and we will assist. Previous post was mis-type
The vacuum is NOT sold by Tristar Products but by a company name Tristar.
Janet, it looks like the outer basket is the area that is chipping. This will not cause an issue for food since food sits in the inner basket and not the outer basket. If you purchased the unit directly from Tristar, did you purchase a protection plan? Please contact us at customerservice@tristarproductsinc.com and we will assist you. We can also check if you did purchase a protection plan.
Janet, it looks like the outer basket is the area that is chipping. This will not cause an issue for food since food sits in the inner basket and not the outer basket. If you purchased the unit directly from Tristar, did you purchase a protection plan? Please contact us at customerservice@tristarproductsinc.com and we will assist you. We can also check if you did purchase a protection plan.
Please email your information to customerservice@tristarproductsinc.com
Chiquita
We received an email from you on 3/30 and replied on 4/1. We have not received a reply from you. I did locate an order from 2018 in our system for an 8 quart Power Air Fryer Oven. If the issue you are experiencing is with this oven, please contact us at Customerservice@tristarproductsinc.com, reference ticket @ 172215. Include the model # of the unit, your name, address and photos of the issue. We can assist you.
I located what looks to be Valerie's order. It shipped in 2 packages. If product was not received, please send an email to Customerservice@tristarproductsinc.com with your name, order #, address and what items you are missing. We will investigate and assist you.
If the Copper Chef pan is sticking, please review the instruction manual for the guarantee information. Return the pan to
Copper Chef
Tristar Products
500 Returns Road
Wallingford, CT 06495.
You can return the pan that is sticking and receive a replacement pan or equivalent pan. You can email customerservice@tristarproductsinc.com for assistance.
The $50 gift cards are handled by a third party company. If you have not been sent the gift card as of now, please email customerservice@tristarproductsinc.com. Include your name, address, order# and we will investigate what happened to the order. Please check your Inbox and Junk folders in email for the email from the company providing the gift card.
The Copper Chef pans are covered by a guarantee that does allow replacement if the consumer returns the original pan with a check for replacement unit p&h. Please check the instructions from the original pan for complete information.
Please send an email to Customerservice@tristarproductsinc.com, provide your name, address, phone # and the model #s of the units you own. Also include what issue the unit has. As well as when and where you purchased them. If the unit was purchased in 2020, it includes a 1 year replacement.
We are sorry that you were not able to use the unit. The unit does come in stainless and black and stainless. The return and refund policy is 90 days. You can return the unit for a full refund of the unit price. If you have additional questions you can email customerservice@tristarproductsinc.com.
CS has reached out to Ginny to assist her
CS contacted customer to assist .
Replacement doors are not available
You can try to use BarKeepers Friend to clean the Crisper. If that does not work, please email Customerservice@tristarproductsinc.com with your name, address, when and where you purchased the crisper and we will assist you.
I am sorry that your experience with our product and customer service was not positive. If you can provide the order # and receipt for the shipment, we can try to assist you. Please email customerservice@tristarproductsinc.com.
I am sorry that your experience with our product and customer service was not positive. If you can provide the model #, details on when you were gifted the unit and a photo of the unit, we can try to assist you. The unit has a 90 day money back guarantee and a 1 year replacement policy. Please email customerservice@tristarproductsinc.com.
We apologize for the delay in shipping the rotisserie basket. Inventory has been delayed from the manufacturer. We will ship the basket when it arrives.
