we will send you 2 racks if you still own the unit. I have emailed the customer
This model does not look like a Power Air fryer unit or a Power XL unit. Please provide the model # if you have it.
We sent an email to the customer but never received a response. Please email customerservice@tristarproductsinc.com with your information
The door to the unit does require you to hold the main unit and the handle and pull the handle. The door is meant to fit tightly. The video did not complete so i could not see what else the door was doing. Please email customerservice@tristarproductsinc.com and provide your details and model #.
Dustin
Please email your name, address and phone # along with the model #, location purchased from and date of purchase. If you can provide the proof of purchase it would help customer service.
The unit does have a 90 day money back guarantee and 1 year replacement policy.
We are sorry that you have experienced an issue with the print on the dial. Please send an email to customerservice@tristarproductsinc.com. Please include your name, address, phone #. Location of purchase and proof of purchase. as well as model # (look on back of unit) and photo of print/dial area. If you purchased directly from us, we can locate your proof of purchase. The unit does have a 1 year replacement policy that we can assist you.
Thank you for being our customer.
Thank you for the feedback on the knobs. We have provided this to our product development team.
Thank you for the feedback. We will take your feedback into consideration.
We are sorry you are having this experience with the basket. We do have replacement baskets available for most units. If the unit is within the 1 year replacement time frame, you just need to pay for the processing and handling on the basket. Please call customer service at 973.287.5106. You will need to know the model # of the unit and you can locate that on the silver rating label on the back or bottom of the unit
We are sorry this happened to you. Please email customerservice@tristarproductsinc.com. include your name, address and photo of the receipt that shows date and location purchased. Include in the email that you posted a complaint and Corporate requested that you send an email. We will see if we can assist you.
We are sorry this happened to you. Please email customerservice@tristarproductsinc.com. include your name, address and photo of the receipt that shows date and location purchased. Include in the email that you posted a complaint and Corporate requested that you send an email. We will see if we can assist you.
We are sorry this happened to you. Please email customerservice@tristarproductsinc.com. include your name, address and photo of the receipt that shows date and location purchased. Include in the email that you posted a complaint and Corporate requested that you send an email. We will see if we can assist you.
We are sorry this happened to you. Please email customerservice@tristarproductsinc.com. include your name, address and photo of the receipt that shows date and location purchased. Include in the email that you posted a complaint and Corporate requested that you send an email. We will see if we can assist you.
i am unable to submit a response
Angie
i am sorry the air fryer is not working for you. I was not able to get the video to load. Please send an email to customerservice@tristarproductsinc.com. Include your name, address and phone #. Who gave you or how you came into possession of the unit. Ideally get a proof of purchase or date of purchase so we can assist you properly. Include the video and step by step of what you are doing and what you see on the unit. We will try to assist you.
We re sorry you had this experience with the basket. The instructions do state that you should not tip the basket over because the fry tray may come out. The fry tray sits inside the basket and is not locked in place.
We are sorry you had this experience. The instruction booklet does have a warning to check with the countertop mfg. You can email us your information with the model # and photos to customerservice@tristarproductsinc.com. Please include a photo of the back page of the instruction booklet.
We are sorry you had this experience. Please email us at customerservice@tristarproductsinc.com. Provide your name, address, phone # and photos of proof of purchase and basket. We will assist you.
We are sorry you are experiencing an issue with the door. Please email us at customerservice@tristarproductsinc.com. Provide your name, address, phone # and photos of the proof of purchase and a description of what issue you are experiencing. You mentioned the unit was a gift, the person who purchased it may have the receipt or be able to request it from the retailer. We will try to assist you.
We are sorry that the unit did not work correctly when you purchased it. The unit was covered under a 90 day money back guarantee and a 1 year replacement policy. We would have assisted you in a replacement unit.
We are sorry you had this experience. Please email us at customerservice@tristarproductsinc.com. Provide your name, address, phone # and photos of what occurred.
We do have labels to apply to the unit if you still need one. Please email us at customerservice@tristarproductsinc.com and provide your name, address and model # of unit.
The oven door is not replaceable. We do have drip trays available for this model. You may contact us at 973.287.5134 for assistance to replace the drip tray
I am sorry the unit is not working correctly. The unit is covered by a 90 day money back guarantee as well as a 1 year replacement policy. You do need the proof of purchase to return the unit or if your sister purchased directly from us, we can look up her order. You can read the return instructions on www.Tristarcares.com. Locate your unit model # and read the customer service and guarantee tabs at the bottom of the page.
We are sorry you are experiencing an issue with the unit. I do not have enough information from your review to locate past communications you may have had with us. You can email us at customerservice@tristarproductsinc.com with your name, address, unit model # and photos and we will try to assist you. The unit is covered by a 90 day money back guarantee and 1 year replacement. We do not have replacement doors for the oven type units but if the unit is within the 1 year time frame, we can replace it.
