I am sorry that the unit is not working correctly. The air fryer is covered by a 90 day money back guarantee. The unit can be returned and replaced at no charge to you. You do need a proof of purchase. If you purchased directly from PowerXL, we will have your receipt on file. If you purchased from a retailer, they should be able to pull your receipt. Please contact us at customerservice@tristarproductsinc.com and provide your name, address, phone #, date of purchase, where purchased and what model # it is. We will assist you.
We are sorry that you are experiencing this issue. We would like to assist you. Please send an email to Customerservice@tristarproductsinc.com. Please include your name, address, phone # and the model # as well as when the unit was purchased. a Photo of the rating label that lists the model # is very helpful. You wrote that it was purchased as a gift from Bed Bath& Beyond? Please note in your email that you submitted a complaint on ticket 448219.
We are sorry you are experiencing this with your air fryer. Please contact us via email at Customerservice@tristarproductsinc.com. Include your name, address, phone #, model # of unit, how long you have owned it and a photo of the rating label on the back. Include information on what the unit has been doing, working fine and now on cool etc. Mention that you have a ticket filed under ticket # 447900. We will assist you with the air fryer.
We are sorry that you had this experience with the air fryer. We are communicating with you via email and have sent and received emails to and from you. We will investigate what email you used to ensure there are no issues with our email addresses.
We are sorry you had this experience with the air fryer. Please contact us at customerservice@tristarproductsinc.com. Provide your name, address, phone #. When and where the unit was purchased/gifted. A photo of the rating label on the back or bottom of the unit will also help us assist you. Please note in your email that you posted to the ComplaintBoard site.
I reviewed your ticket. The unit you returned no longer worked correctly. The unit was outside of the guarantee time period. As a courtesy, you were offered a replacement unit for the cost of the processing and handling. You declined the offer of a current replacement unit. If you change your mind, please contact us and we can assist you.
I located your order in our system and we will contact you via phone and email. You have received a replacement unit in 2019 and should have received another one recently with the return of the current unit. Please accept our apology for the delay in assisting you.
Please contact customer service at empowercustomercare@spectrumbrands.com. Please include your name, address, purchase date and location, a description of what the unit is doing and a photo of the proof of purchase. Customer service will assist you.
I am sorry you have had this experience with the unit. The PowerXL air fryer 360 has a 1 year replacement policy. If you can locate the proof of purchase we can assist you with a replacement. Please contact customer service at empowercustomercare@spectrumbrands.com. Provide your name, address, proof of purchase and photo of rating label from back of unit or front of unit with brand name.
The PowerXL line of products have a 1 year replacement policy. Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is later. HPC BRANDS, LLC reserves the right to replace the appliance with one of equal or greater value.
Please go to this site to locate your product and how to request a replacement. https://support.powerxlproducts.com
The PowerXL air fryer is covered by a 90 day money back guarantee and a 1 year replacement policy. Please go to this site and locate your product and instructions on how to return it. https://support.powerxlproducts.com/
I am sorry the turntable broke on your microwave air fryer. You should have been directed to send an email to empowercustomercare@spectrumbrands.com with your name, address and photo of the proof of purchase. The unit has a 1 year replacement policy on it.
We can assist you.
