Power AirFryer
reviews and complaints

I got this as a gift in March this year 2021 I have used it 5 time now the oven door is sticking when I pull it out I have the black Power Xl. Walmart will not do return since it was a gift and I don't have a receipt they told me to contact you. I asked my friend if they still have receipt and they do not they said they paid almost 119. 00 for this. I nned a replacement or something this should not be having issues just a few times after use.

Making chicken nuggets, oven was in the center of the countertop well away from any obstruction when pop! I thought the dishwasher motor had blown off, it was a very substantial noise... And then I noticed the huge crack in my corian counter. The air fryer cracked my counter. I was operating it according the to the user manual. Nowhere in the manual does it say to put the unit on a cutting board or trivet.
I contacted corian, it will cost me $650 to repair the crack with no guarantee, and I will be able to see the repair. Totally unacceptable.

I received the Power Air Fryer Pro model CM001 as a gift for Christmas. The details on the box and the details in the owner's manual both state that included in the box are 3 Air Flow Racks. However, there was only 1 Air Flow Rack in the box. I call the customer service number the week after Christmas and spoke to a young lady who said that was no problem & that they would mail me the other 2 racks. Now 2 weeks later and I've received nothing. I called the customer service number again and spoke to a rude man who struggled with English and he told me that unless I possessed the receipt that they would not mail me the other 2 racks and that I would have to purchase them. He was rude and not at all helpful. Next I emailed Tristar Products and got no response. I even sent them a photo of the box where it states that it includes 3 Air flow Racks.

The coating on the inside is all peeling down to metal. Used twice . The black coating is peeling very upset. Thank you in advance. Denise.[protected]@gmail.com
Denise Neal 7000 Ward Rd North Tonawanda NY 14120

The Handle on my Air Fryer Pro door broke off after only using only twice, I contacted the company an was told we don't make replacement doors or handles, Why? You can tell whoever assembled over tighten the screw into the plastic do to the stress around it. I guess it would be nice since the door comes off to be able to replace it, oh an some of us are retired engineers so tell when something has been just over tightened.

I have model #cm001 Air fryer. So far the air fryer works good. I really like the unit but it is missing 1 Air Flow rack and 1 shallow air flow rack. I would appreciate having all of the racks that were supposed to come with it. It is supposed to come with 3 air flow racks, it only has 2. Supposed to have 2 shallow air flow racks and only has 1

The Air Fryer was to complicated for elderly couples to comprehend for using.
The directions required you to be an engineer to understand. another item was the units shown on TV were brushed Metal on all sides and back, the unit I received was not, it was black metal on both sides, top and rear. This was clearly Bait and switch, I made a phone call re: this issue and was given a runaround by person on phone. Imade my mind up then to return item but did percervere to attempt to use air fryer but did not succede,

I have already filed a complaint with you about this product but I have not heard anything back in response. I was told it would be sent on to another department but ... still nothing. When I received this item as a gift, the light would not work. I used it anyway as the rest of the oven still worked. Now, the oven doesn't work but the light works. The oven doesn't even turn on. I took the door off, as you, but it still doesn't work. I am very disappointed with the product and the customer service so far. Please respond. I haven't had it very long and haven't used it more than a couple dozen times. It looks great but doesn't work.

Vickie Hulbert
[protected]@msn.com
2203 Misty Ct.
Dunedin, FL 34698

The handle broke off. I contacted the company and they said the 60 day warranty had expired so they would do nothing.

I have had this appliance for approximately six months or so. The handle should not have broken off that easy. It's the only way to get in and out of the oven.

Model CM-001

Email address is [protected]@outlook.com

R,
Rhonda

On 8/12/2020 at approximately 8pm, my wife attempt to air fry some French toast. Within 6 minutes from turning it on she stepped into the bathroom & heard a loud pop. To her surprise, the air Fryer caught on fire And she extinguished it with water. By the grace of God, my wife's alive and no one was hurt. We owned the air fryer for about 5 months. Had my wife attempted to take a shower, our apartment complex would have definitely burned to the ground. I feel in love with this appliance, but I'm fearful to purchase another one.

In God I Trust,

Maven Julmis
[protected]@hotmail.com
[protected]

I received the air fryer as a gift I love it other than the rotisserie does not stay locked in to continue turning it will turn a while then get hung up and just bounces like ti's trying to move, tell me what i'm doing wrong I believe the shaft is to short because the right side has a lip on the end like that is to keep it from falling out but then it doesn't seem like enough stem for the left to turn

I received this product for Christmas. I've used the fryer on average about once a month. over the past two months, the fryer has stopped twice in the beginning of cooking meat, with an error E3. I've looked up trouble shooting online. After ensuring all electrical is plugged in and nothing loose, the fryer still doesn't work. I will let it set for a day and it will start working again, just to stop again.

This is a piece of junk and I strongly recommend NOT to buy this fryer. Waste of my hard earned money.

Disgruntled Customer

I understand why they only have a 60 day $ back guarantee. Because they usually stop working soon after the first 2 months. We had a power air fryer and it lasted about 6 months then randomly died. We bought a new power air fryer xl this time and this one lasted about 3 months and randomly died.
These are incredibly poor quality and should really be priced at least half of what they are because you need a new one every 3 months. Extremely disappointed at the incredibly poor quality!

I have had my power air fryer for about 6 months and sometimes the light doesn't shut off when you close the door. I have made sure the light button is off and it still stays on. If you open and close the door a few time it will shut off. Not to happy about it! What can we do about this? Because i'm sure there is something you can do.
As it's past the 60 days. But let's be real here. I know you can do something so let's do it! Because if it starts a fire in definitely not going to be happy!

My hairdryer door handle is broken. I emailed you about this weeks ago and as of today 5/14/20 no response. I use my airfryer everyday and it shouldn't be broken like this. I'm a elderly woman and I just don't have money to spend like this. I like all of your products and would like to continue to use them. So please reply soon. My name is Chiquita Ealey Moorehead and I can be reached at [protected]. Thank You

My Power Airfryer has been the best thing I've experienced in awhile. It does everything, easy cleanup and fast delicious results. I have owned mine for about a year but just started using it frequently this last month. My issue is the bottom of the fryer basket all of a sudden has started to peel.
Janet Gonzalez
31 chestnut Street Saugus Ma 01906
Email: [protected]@aol.com

I though wen I bought this it Waz the greatest thing since sliced bread used about 3 times worked great now doesn't work right just made 2 hand full of Fry's took 20 minutes half wer burnt n other half not done watzup with that 6 eggrolls last week over 15 minutes came out doughy? Not liken it taken it back not cool don't waste time on buying this product I herd all good about it but after further review on line I Waz wrong n not happy with this thing I wish it would have worked I got sick of the oil fryer n smell well back to oil till I find something else totally dissatisfied

I received this my cousin for Christmas who is in the military station in Germany is special forces. I have called multiple times explain my problem and they keep telling me I need to provide proof of purchase, but I can't even get ahold of my cousin 90% of the time. I have only had one complete use of it and the 2nd time from there on it stops. I keep getting the E1 light. Every time I call the customer service number, I get the runaround and the receipt. Then I explained that my cousin is in the special forces and I can't get the receipt. If you can't resolve this issue, I'll just have to give the recordings from my phone to the BBB.

I just received my power air fryer Pro and it is missing one air flow rack and one shallow air flow rack! I called customer service and got no satisfaction! Is it possible to have them sent to the above address? The model number is CM001.

Thank you
I received your product for Christmas and was very excited to use it today but when I opened it for the first time today (12/29/2019) the above parts were missing!

I have the air fryer for less than year and it's falling apart. The basket keeps falling out every time I go to open to check on the food being cooked. Once I try to put it back in and proceed to cook the machine will not turn back on. I've burned my self several time because the hot grease spills all over me.. I'll be waiting for a response soon. Thank you