To: Tazattitude
We are sorry you had a difficult time with us. If you have that confirmation that the product made it back to us, contact us and provide us with that valuable information so that we can assist you. We would love to help. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm MDT.
Hope to hear from you soon.
Sincerely
Supevisor at GNS
To: stanley
We are sorry to hear that your experience with GNS was not good. We looked at your account and do see that the product was in fact returned back to us. We apologize for the inconvenience. We will disable the order and ensure you are not sent to collections. Again our most sincere apologies. If there is anything else that we can assist with please contact us, so that we can assist you.
Sincerely
Supervisor at GNS
If your autoships were not cancelled or you are still unsatisfied, please contact us so that we may assist you. Our number is [protected]. We are here Mon through Friday from 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm MDT.
Sincerely
Supervisor at GNS
We're sorry for the inconvenience and confusion you experienced with us. The offer that you signed up for sounds like our buy now pay later offer. Here are the terms and conditions of the 21 day free trial:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
So it seems like the $79.90 billing was not for additional product but for the product you had already received. Please contact us at [protected] so that we can assist you and possibly offer a monetary refund.
We hope to hear from you soon.
Supervisor at GNS
To: s martin
We are sorry to hear that you had difficulty reaching us. We would like to assist you and resolve whatever problems you have encountered with is. Please contact us at [protected] so that we can gladly assist you and possibly refund you for that second charge.
Hope to hear from you soon.
Supervisor at GNS
To: CalifBluEyes
We are sorry to hear that you had a bad experience with us. We would to rectify your situation and assist you. Please contact us at [protected]. If you returned your product before the 21st day and have some kind of proof like a tracking number. We would be more than glad to assist and refund your order.
We are here Monday through Friday 7am till 10pm MDT and Saturday and Sunday 8am till 5pm MDT.
Hope to hear from you soon
Sincerely
Supervisor from GNS
The news story from Good Morning America was not regarding GNS but another vitamin supplement company.
To: Ashlee
Your first order is backed by a 30 day money back guarantee. However, it sounds like you bought our product with our buy now, pay later offer. The offer is for a 21 day free trial. Here are the terms and conditions of that offer:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
Please contact us at [protected] so we can assist you with your order.
Hope to hear from you soon
Supervisor at GNS
To: alexandru melincu
We are sorry to hear that you have had a difficult time contacting us. We would love to assist you and possibly refund you for the two trial bottles of Acai Berry Edge that you ordered on 2/16/09. You placed an order with us with the offer of buy now, pay later 21 day free trial. Please contact us at [protected] so that we can assist you.
Sincerely
Supervisor at GNS
We're sorry to hear that your information was stolen to place several fraudent orders with different companies including ours with your card. You are a victim of identity theft. For orders placed with GNS for the Acai Berry Edge, the orders have to be placed with a credit card that matches the billing address and expiration date and you also have to provide the CVV code. The only way to get the CVV code is from the back of your card. So someone must have had all of this information in order to place the order.
In order to disable the order and for us to file it and close it as a fraudent order. We need a police report. Once we have a copy for our records we can disable the order and ensure nothing will be billed or sent to collections.
Please contact us at [protected] so we can assist you. We are here Monday to Friday 7am to 10pm MDT and Saturday and Sunday 8am to 5pm MDT.
Hope to hear from you soon and assist you
Sincerely
Supervisor at GNS
To: Chris G
The offer for our Acai Berry Edge is usually buy now, pay later 21 day free trial. So the first billing is usually for the shipping and handling and then 21 days later the billing for the product is billed. Usually, 2 bottles of our Acai Berry Edge are sent with each order, at a cost of $39.95. So 21 days after the shipping charge, the $79.90 billing is attempted for those two trial bottles.
The police report is required so you can get the shipping refunded and the $79.90 charge disabled and future shipments cancelled.
GNS stands for Global Nutrition Sciences. We sell the Acai Berry Edge product.
Hope this answers your questions.
Sincerely
Supervisor at GNS
We are sorry that you are having a hard time contacting us. Our product is Acai Berry Edge and our contact number is [protected]. We are here Monday through Friday 7am till 10pm MDT and Saturday and Sunday 8am to 5pm MDT. We would love to assist you. Please contact us so we can assist you with you and possibly give you a monetary refund.
Sincerely,
Supervisor at GNS
To: Sherri
We apologize that you encountered some difficulty reaching us. Please call us at [protected] so we can gladly assist you. We would love to help and possibly give you a monetary refund. We are here Mon through Frid 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Hope to hear from you soon.
Sincerely
Supervisor from GNS
To: Reillysmom
We are sorry for the inconvenience and bad experience you had with us. If you never got your refunds for the $79.90 and the $69.90 please contact us so we can help at [protected]. We are here Mon through Friday 7am to 10pm and Sat and Sun 8am to 5pm.
Here are the terms and conditions of the Acai Berry Edge:
Free* 21-Day Trial Terms and Conditions:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
Sincerely,
Supervisor at GNS
To: angela
We are sorry for the inconvenience you have experienced with us. We don't sell our customer's information, so I apologize that your information was stolen. Please contact us at [protected] so we can gladly assist you and possibly offer you a monetary refund. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Sincerely
Supervisor
To: mike robinson
We are sorry for the inconvenience you have experienced with us In order to receive a monetary refund, our products must be sent back to us with a return authorization number granted by one of our call center representatives. If you have your RA number and have some proof that the product was sent back to us. We will gladly refund you for the trial offer.
Please contact us at [protected] so we can gladly assist you and possibly offer you a monetary refund. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Sincerely
Supervisor at GNS
To: Tanya Warner
We are sorry to hear that our product did not work out for you. We understand that not all products work for all people. Your VIP club has been cancelled and you will not receive further bottles or be billed. Please contact us so that we can issue you a cancellation number. We would also love to hear from you and see if we can give you a monetary refund for your initial trial order. Our contact number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday 8am to 5pm MDT.
Hope to hear from you soon.
Sincerely
Supervisor @ GNS
To: n2qle
Thank you for returning the product back to us within your 30 days of your money back guarantee. You were refunded on March 17, and your auto-shipments were cancelled on March 11th. If you need anything else, please dont hesistate to contact us.
Sincerely
Supervisor @ GNS
To: Johnda Klappenbach
We are sorry for the inconvenience you have experienced with us. Please contact us at [protected] so we can gladly assist you and possibly offer you a monetary refund. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Hope to hear from you soon
Supervisor at GNS
To: jpgoodman
We are sorry to hear that you are a fraud identity victim. If a customer notifies us of that they didn't place the order, a police report is required so that we can close the account as fraud. Our website is secured and in order to place the order, the credit card or debit card provided must match the address and zip code the financial institution or the credit card company have on file. The card must also match the expiration date and the CVV code. The CVV code can only be found on the back of the card, no one else has access to that 3 digit code. So if an order is placed with us fraudently, this means someone has all of your information: your name, address, sometimes phone number and email address, the full card number, expiration date and the CVV code.
Please contact us at [protected] so we can gladly assist you and resolve this matter. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Sincerely
Supervisor
To: iceprincess
We are sorry for the inconvenience you have experienced with us. Please contact us at [protected] so we can gladly assist you and possibly offer you a monetary refund. We are here from 7am to 10pm MDT and Sat and Sun from 8am to 5pm MDT.
Sincerely
Supervisor
To: Grace
The charges that you are referring to don't sound like familiar charges of ours. Our trial offers are usually $79.90 and our autoshipments are $69.90. Please ensure that the charges you were charged for are from us. If you feel like you were billed for something that you did not order, please call us so we can rectify the situation. We will gladly assist you and help you, if you call us. We can't refund you or assist you, if you don't contact us and allow us to help you.
Hope to hear from you soon. Our number is [protected], we are here Monday through Friday from 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm MDT.
Sincerely,
Supervisor
To: Mauro
We are sorry to hear that you had a bad experience with us. Did you order our Acai Berry Edge and return it to us with-in your 30 day money back guarantee period? We would like to help you. Please contact us again and explain your situation to us. We might be able to offer you a monetary refund depending on your personal situation. Below you will find our terms and conditions, that are with the 21 day free trial on our Acai Berry Edge. This might explain some questions.
We hope to hear from you soon. Our number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely
Supervisor at GNS
Acai Berry Edge 21 day trial
Here are the terms and conditions that all of our customers must agree to when placing an order with us:
Free* 21-Day Trial Terms and Conditions:
Start your FREE* 21-Day Trial now to receive two, 30-day supply bottles of Acai Berry Edge. You simply invest $3.97 today for shipping and handling and you will have 21 days from today to evaluate this super cleansing product for yourself.
When you notice significant results, do nothing. You will be billed the discounted survey-member price of $39.95 per bottle at the end of your 21-day trial period... a 33% savings! But, if you decide that Acai Berry Edge is not for you, simply return the unused portion before the end of your 21-day trial and you will NEVER be billed. You also have 30 days from your date of purchase to return the unused portion of Acai Berry Edge for a 100% refund of your purchase price (minus shipping & handling).
Plus, if you decide to keep Acai Berry Edge, you will also receive a FREE membership in the Acai Berry Edge Club. This means you won't have to remember to reorder, and you won’t run out of Acai Berry Edge right when you start to feel great results. You'll continue to get two, fresh 30-day supply bottles shipped just before you’re scheduled to run out, at today’s low club-member price with FREE Shipping! Plus, we set aside a special reserve so Club Members NEVER go on backorder. There is no minimum to buy and you can cancel, skip, or delay your shipments at any time by calling us at [protected].
To: mathew
We are sorry for the inconvenience you have experienced with us. please contact us at [protected] so we can gladly assist you and possibly offer you a monetary refund. we are here from 7am to 10pm mdt and sat and sun from 8am to 5pm mdt.
Sincerely
Supervisor at gns
To: stodman
We are sorry to hear that you had a bad experience with us. Were you billed the $79.90 or were you refunded the $79.90? If something did not go right, we would like to help you. Please contact us again and explain your situation to us.
Our number is [protected]. We are here Monday through Friday 7am to 10pm MDT and Saturday and Sunday from 8am to 5pm.
Sincerely
Supervisor at GNS
