Hi Samya, I'm afraid travel bank credits cannot be refunded. However, all travel bank credit due to expire between 01 May and 29 September 2022 has been extended until 30 September 2022.
You may use this credit for future travel or to purchase ancillaries such as seats, excess baggage or upgrades. Additionally, this can be used not just for yourself but for future travel of a family member or friend as well. Hopefully, you will be able to use before it expire. *Ann
Hi there. Sorry to hear about the disruption of your travel plan. Please send us more details via http://bit.ly/EYFeedback, so that our Guest Relations team can review it and get back to you. Thank you. *Ann
Hello Ann,
Thank you for bringing this to our attention. We would like to definitely lookin into this and investigate this further. Have you managed to contact our baggage team at the airport once you have noticed the items missing. If not please refer to our website for the contact information so we could look into this further.
Thanks *Aby.
Hello Kamal,
Thank you for the feedback. We would like for you to please feel out the feedback form on our website for our team to carefully investigate this matter. Here is the link for the feedback form:https://www.etihad.com/en-ae/help/feedback.
Thanks *Aby
Hello Charles,
We appreciate your feedback. Have you managed to fill out our feedback form on our website so we could look into this and ivestigate the matter further. If not please fill out the feedback form on this link :https://www.etihad.com/en-ae/help/feedback.
Thanks *Aby.
Hello Barry,
We are concerened with the experience you have had flying with us. Could you please fill out the feedback form on the following link:https://www.etihad.com/en-ae/help/feedback. Our team shall look into this and investigate this further.
Thanks *Aby.
Hello Sherlna,
Travel Bank credit is non refundable. You can make a booking as early as 11 months in advance and the ticket will be valid for another year from the date of issue. You may use this credit for future travel or to purchase ancillaries such as seats, excess baggage or upgrades. Additionally, this can be used not just for yourself but for future travel of a family member or friend as well.
Please visit our website on this link for more travel bank regulations :https://www.etihad.com/en-ae/help/travel-bank.
Thanks *Aby.
Hi There!
Travel Bank credit is non refundable. You can make a booking as early as 11 months in advance and the ticket will be valid for another year from the date of issue. You may use this credit for future travel or to purchase ancillaries such as seats, excess baggage or upgrades. Additionally, this can be used not just for yourself but for future travel of a family member or friend as well.
Please visit our website in regards to Travel Bank regulations:https://www.etihad.com/en-ae/help/travel-bank.
Thanks *Aby
Hello there!
Since your ticket has been issued by the travel agent. They would be best to resolve this matter. Kindly contact them directly.
Thanks *Aby.
Hi there. Thanks for getting in touch with us and sharing your experience of your recent travel. We would like to assure you that your safety and wellness are always our top priority. Please let us know if you have already shared this feedback with us through our feedback page?
https://www.etihad.com/en-ae/help/feedback
Please do not hesitate to get in touch with our Guest Relations team so they can investigate what happened on that day and get back to you. *Ann
Hi Wagdi, please reach us on our social media channels such as FB, Instagram or Twitter so we can assist you as soon as possible. *Ikra
Hello there,
Please reach out to us via our social media platforms through direct message and we shall look into this for you.
Thanks *Aby
Hello Manjula,
Kindly reach out to us via our other social media platforms through direct message we shall take a look at this for you.
Thanks *Aby
Hello Roger,
We are concerned to hear about your experience you have had with us. Please reach out to us on our other social media platforms to escalate this for you.
Thanks *Aby
Hi there. We are concerned to read your comments and would like to know more.
Please reach out to us via DM with your case number number on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to look into it. *Ann
Hi Harall. Our Guest relations team are receiving a high volume of emails, so it might take longer than usual to get in touch with you. Our team is working hard to respond as soon as possible. We appreciate your continued patience. *Ann
Hi there. Please send us more details about your experience via http://bit.ly/EYFeedback, so that our Guest Relations team can review it and get back to you. Thank you. *Ann
Hi there, please get in touch with UAE government authorities regarding this. Thanks. *Ann
Hi Fatma, I am sorry to learn about your phone communication with our contact centre. Please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
Hi there. Apologies for the delay of your baggage. If you've raised a report on arrival and the baggage team will be in touch with you as soon as they more information. In the meantime, you can track your bag through this link: http://www.worldtracer.aero/filedsp/ey.htm Simply type the PIR (property irregularity report) and last name and you will be able to track your missing baggage. Thanks. *Ann
Hi there, we are sorry to hear about your experience. Please bear with the team while they investigate your case. In the meantime, if you need any booking assistance, feel free to DM us @EtihadHelp on Twitter, and we will do our best to help. *Ann
Hi there, thanks for bringing that to our attention. A change in your flight is not pleasant and we totally understand that. Usually when a misconnection happens due to a flight delay we accommodate the guests to the alternative flight to their destination, I've also checked the minimum connection time for the international flights through Brussels and I see that it is 50 Minutes. If the layover time after the delay was less than the minimum connection time after the delay. Please send us more details on: https://www.etihad.com/en-ae/help/feedback. Our team will investigate that for you and assist you accordingly. *Kal
Hi Shermaine, we apologize for that delay. I've checked that for you and I see that you've reached out to us through different channels. We're following on the same in the meantime with our refunds team. Please follow up with us through your Facebook account we shall send you a reference number with the transaction details to follow up on that with your bank as soon as possible. *Kal
Hi Nazia, I'm really sorry to hear that you didn't receive the baggage upon arrival. If you've reported that to the team at the airport, you can check the status of tracing your bag through our delayed baggage tracer: http://www.worldtracer.aero/filedsp/ey.htm, you may also click on contact your airline to call the relevant team at the station of your arrival.
However, I can see that you have two PIR numbers, one for AMS was raised through Royal Dutch Airlines, and the other one was raised through Air Arabia, hence you will need follow up on that with them for further updates on your bags. As International regulations require that the airline with whom the property irregularity report has been filed will follow through, taking full responsibility for the passenger claim. This is regardless of which Airline may be ultimately responsible for the mishandling. This does not mean we are complacent about mishandled baggage. *Kal
Hi Tuy, in order for us to check the usage of your Wi-Fi package on board, please send us your details through our feedback form here: https://www.etihad.com/en-ae/help/feedback allowing our Guest relations team to investigate and get back to you. Thanks. *Luke
