Hi Dominic, sorry to hear about this, to help you with this matter please fill our feedback form after your journey as per this booking reference is over via the link: https://www.etihad.com/en-us/help/feedback and click on share feedback, so our Guest Relations team can look into the matter and thoroughly investigate this further for you. *Aya
We are sorry to hear about this, to help you with this matter please fill our feedback form via the link: https://www.etihad.com/en-us/help/feedback and click on share feedback, and our Guest Relations team will be in touch with you post their investigation on the same. *Aya
Hi Salma. We understand that you are interested in our stopover offer; however, there are terms and conditions associated with the offer, which can be found on our website. You can check your eligibility directly on our website: https://www.etihad.com/en-ae/abu-dhabi/stopover.html
If you would like to share more about your trip, please submit your details through our feedback form here: https://www.etihad.com/en-ae/help/feedback
Thanks. *Ann
Hi John, we are sorry to hear about the disruption of your travel plan. If you need any further assistance with your case, please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
We are sorry to hear about that!
Have you filed a damaged baggage report before your leave the airport? Please follow the steps here to make a claim: https://www.etihad.com/en-ae/help/delayed-baggage, and our Baggage Team will investigate it and contact you. *Ann
Hi there, please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram) along with your case reference, and we'll be happy to assist. *Ann
Hi Andrew, we understand it is not a pleasant situation that your seat was changed. Please log a case via https://www.etihad.com/en-ae/help/feedback, so that our Guest Relations Team can investigate what has happened and get in touch with you. *Ann
Hi there. We're sorry to hear this and definitely want to look into it.
Please register an official complaint through our feedback form, https://www.etihad.com/en-ae/help/feedback allowing our Guest relations team to investigate what has happened on that day and get back to you. Thank you. *Ann
We're sorry to hear about your experience and the delay in addressing your concerns. We value your feedback, and we would like to work on it. Can you please approach us on our social media channels and share with us your booking details along with the complaint number to look into it? *Ikra
Hi Peru, we understand that you want to have a solution for your case, since you've contacted our support team on Facebook, we advise you to follow up with the team if you need further assistance. Thank you. *Zoe
We are sorry to hear that your baggage has been damaged, please do join us via direct message on any of our social media platforms such as Instagram, Facebook or Twitter with your case number and we shall further look into this for you. Thank you. *Aya
Hi Shiffa, sorry to hear your refund has taken time to reflect to you, please do join us via direct message with your ticket number on any of our social media platforms such as Instagram, Facebook or Twitter and we shall further investigate this for you. Thank you. *Aya
Hi Shuhba, we are sorry to hear about the disruptions to your travel plans caused by a delay, to help you with this matter please fill our feedback form via the link: https://www.etihad.com/en-us/help/feedback and click on share feedback, so our Guest Relations team can look into the matter and advice you further directly. Thank you. *Aya
Hi Ahmed, sorry to hear about this, to help you with this matter please fill our feedback form via the link: https://www.etihad.com/en-us/help/feedback and click on share feedback, so our Guest Relations team can look into the matter and thoroughly investigate this further for you. Thank you.*Aya
Hi there, please do join us via direct message on any of our social media platforms such as Instagram, Facebook or Twitter with your case number and we shall further look into this for you. Thank you. *Aya
I'm truly sorry to hear about the disappointing experience you had during your recent flights with us, Bruan. We sincerely apologize for the inconvenience you faced with our ground staff and the seating arrangements. Your comfort and well-being are of utmost importance to us, and it's regrettable that we fell short in providing you with the service you deserved.
We appreciate your feedback, and we will use it to address the issues you've mentioned and improve our services for the future. Your satisfaction is our priority, and we're sorry that we didn't meet your expectations on this occasion.
We understand your decision, but we hope you might reconsider flying with Etihad in the future. If there's anything we can do to make amends or assist you further, please do not hesitate to let us know. *Ikra
Hello Marie,
I'm truly sorry to hear about the distressing experience you had during your recent flight with us. We understand how important it was for you to attend your brother's wedding, and we regret that the circumstances prevented you from doing so.
We take your concerns very seriously, and we will investigate the situation further to understand what transpired during the flight and why there was a delay. Our primary concern is the safety and well-being of our passengers, and any emergency situation is handled with the utmost care. However, we acknowledge that the communication and support provided during such events should be more efficient and compassionate.
Regarding the damage to your baby's pram and suitcase, we apologize for any mishandling of your belongings and you will have to fill up our damaged baggage form on our website so we can investigate.
Once again, our sincere apologies for the inconvenience you faced. We appreciate your understanding and patience. *Ikra
Hi there, we'd like to have a closer look into your concerns. Please reach out to us via our other social media channels such us Facebook, Instagram or Twitter, and we'll be happy to assist further. *Ann
Hi there, please feel free to reach us via DM along with you booking details on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
Sorry to hear about your recent experience. We recommend that you file a complaint through https://www.etihad.com/en-ae/help/feedback, this will allow our Guest Relations Team to investigate the situation and get in touch with you. *Ann
We sincerely apologize for the inconvenience you've faced regarding the extra luggage charges. We understand the frustration this has caused, and we're committed to resolving the issue. Please send us a private message via our social media channels so we can promptly assist you. *Ikra
We regret any inconvenience you've experienced and appreciate your patience. Our team is looking into the matter to ensure you receive the benefits as per the advertised offer. Please allow us some time to investigate and provide a resolution. Please reach us over our social media channels if you wish us to follow up on this. *Ikra
Thank you for bringing this to our attention, Sophie. We understand that you are interested in our free stopover offer; however, this offer is subject to terms and conditions, which can be found by clicking "read more" before choosing the flight. Feel free to visit our website for more details: https://www.etihad.com/en-ae/abu-dhabi/stopover
For this trip, you can also use our lounge until your boarding time if you are traveling business class. *Ann
I'm sorry to hear about your experience. Please provide your booking details via our social media channels, and we'll investigate the situation. We appreciate your patience and understanding as we work to address your concerns. *Ikra
Hello Anandhi, thank you for reaching out to us. Our representatives at the airport do try their best to assist all impacted guests as much as possible, and we're sorry your experience was not as expected. Please reach out to us via our social media channels (Twitter, Instagram or Facebook), or file an official case through our feedback form: http://bit.ly/EYFeedback, and our team will look into this further for you. Thanks. *Zia
