Hi Ciaran, please send us your booking details via our social media channels (Twitter, Instagram or Facebook) in a direct message, so we could follow-up on your behalf and have a look at your request together with our Reservations team. *Luke
Hi Amir, I'm sorry to hear about your experience. This doesn't sound Ideal to us. If the booking with us only included your flights to Paris the baggage should have been collected at Charles de Gaulle Airport to check it again with the following airline. You may reach out to us through any of our Social Media Channels with the bag tag copies to check that for you and assist accordingly. *Kal
Hi Joseph, thanks for bringing that to our attention. Please feel free to reach out to us on any of our Social Media Channels to assist you accordingly with your booking. Thanks. *Ka;
Hi Amir, we have received your complaint on our social media support channel, case closed here. Thank you. *Zoe
Hi there, please discuss your rebooking/refund options with our Call Centre team as per your ticket fare rules. Thank you. *Zoe
Hi Nikita, we have received your complaint on our social media support channel, case closed here. Thank you. *Zoe
Hi Richard, I'm sorry to hear about that. A change in your flight is not pleasant, and we totally understand that. We also, aim to operate our flights as scheduled, however, sometimes flight operations may be impacted by e.g. weather, technical reasons, government restrictions or other reasons. Please feel free to reach out to our Contact Centre team to process a refund on the unused portion of your ticket. Our team will be more than happy to assist you with that. *Kal
Hi Shalkh. Sorry to hear about your recent experience with your refund request. We could see that you were able to get in touch with our Contact Center team for assistance. Feel free to contact the team again for further clarification. Thanks. *Ann
Hi there , we are sorry to hear about your experience. Please send us more details on your case through our other social media channels and we will thoroughly look into this for you further. You can reach out to us through Twitter, Instagram or Facebook and we will be happy to assist you further with this. *Flo
Hi there, we'll be happy to look into this for you. please feel free to contact us along with your ticket details through our other social media platform (@EtihadHelp on Twitter). Thank you. *Ann
Hi Dr. Ruediger, we are sorry to hear about your experience. You may make your booking amendments through Manage My Booking on our website or mobile application. The cost of changing your ticket depends on your fare basis, the market and the season in which you choose to fly in. Please reach out to our reservations team through our live chat option using this link : https://www.etihad.com/en-ae/help/contact-us, and they will be happy to look into this further for you and help you find an alternative.*Flo
Hi there, please accept our deepest condolences.
Feel free to reach us via DM along with your booking details on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll follow up this for you. *Ann
Hi there.
We understand you are looking for a cash refund and we wish there was more we could do for you. However, Travel Bank credits cannot be refunded.
If you opt to have the refund credited to your travel bank, you should be informed by the team. In addition, the validity of the travel bank has also been extended. If you don't have any travel plans, the credit does give you the flexibility to purchase tickets for anyone for any flights across our network. You can make a booking for any date in the future as long as the credit is used before it expires and the ticket will be valid for another year from the date of issue. Thank you. *Ann
Hi Nadia, we understand you are looking for a different solution. You may request for an escalation via the same channel, please continue liaising with your case officer who will be able to address your concerns. Thank you.*Ann
Hi Viola, if you haven't got your refund, please contact our Call Centre team or social media support team for further assistance. Thank you. *Zoe
Hi Yasmin, we are sorry to hear about your experience. This is not ideal and we understand that. Please feel free to reach out to us via a private message on one of our other social media platforms, such as Instagram, Twitter, Facebook. We will look into this further for you and assist you accordingly. Thank you. *Flo
Hi Renuka, we are sorry to hear about your experience. Please reach out to us in a private message through our other social media channels, and we will look into this further for you. You can find us on Twitter/ Facebook/ Instagram. Alternatively, you may reach out to our Guest Relations Team and they will investigate this further for you. You may submit a form to them using the following link : https://www.etihad.com/en-ae/help/feedback/share-feedback. *Flo
Hi Ram, We're sorry to hear about your experience. Please contact us via our other channels on social media and we will investigate this further for you. Alternatively, you can contact our ticketing agents using our website's live chat option, "chat now," or by calling the numbers listed on this page: https://www.etihad.com/en-ae/help/contact-us. Please double-check the operating hours before contacting them. Our ticketing agents can assist you and advise you on your inquiry. *Flo
Hi Asif,
We're sorry to hear about your schedule change, which has caused your plans to be disrupted. We aim to always fly on time and on the stated day. Please provide us your booking reference and further information via our other social media platforms (Facebook, Instagram, and Twitter), and we will investigate and advise you accordingly. Moreover, if you like to continue communicating with our ticketing agents via the contact center or live chat, please use the following link: https://www.etihad.com/en-ae/help/contact-us. Thank you. *Flo
Hi there, You can reach our visa team directly if you need an update on your application. You may contact them by email at visaonarrival@etihad.ae or by phone at +971 (0) 56 677 0326. Please keep in mind that they are open daily from 8 a.m. to 5.30 p.m. UAE time. If you require any more assistance, please send us a private message on our other platforms and we will assist you. Thank you very much. *Flo
Hi Aditya, our prices are subject to change due to a multitude of factors, including seasonality and availability on the days selected. Please keep an eye out for promotions and exclusively special offers at https://www.etihad.com/en/book/special-offers/. Should you need any further assistance, please send us a private message on our other social media platforms and we will assist you accordingly. We look forward to sharing the clouds with you soon. *Flo
Hi there,
We are sorry to hear of your disappointment. We would like to look into this further for you. Please reach out to us via our other social media applications and send us the necessary details of this in a private message, along with your booking reference and we will escalate this further to the concerned department. Thank you. *Flo
We are sorry to hear of your disappointment. We would like to look into this further for you. Please reach out to us via our other social media applications and send us the necessary details of this in a private message, along with your booking reference and we will escalate this further to the concerned department. Thank you. *Flo
Hi there. We understand you are looking for a different solution. Since you have already submitted a case online, please bear with them while they investigate your case. Thank you. *Ann
Hi Devipriya, I have reviewed your case details and see that a response was in fact sent to your email address DEVIPRIYA1.S@TCS.COM on 17 March 2023. Please do have a look. Thanks.*Vio
