Hi Deepa, this sure sounds far from ideal. Please send us your case reference number, alternately, please feel free to send us a private message via any of our Social Media channels (Facebook, Twitter or Instagram) with details of your case and we'll look into this further for you. Thanks. *Vio
We are sorry to hear that we didn't meet your expectation, Karen. Your input and the feedback are vitally important to us. Since there's a formal case created for you already, we'd advise you to get contact your handling case officer to discuss the compensation further. We hope to speak with you and working towards earning back your trust. Thank you *Zoe
We are so sorry to hear your disappointment. Please share your feedback along with yon our website feedback page, so we can learn more about our specific situation and make things right. We hope to speak with you and working towards earning back your business. *Zoe
Hi Jane, we're sorry to hear your daughter has gone through this. We completely understand your worry, and we'd like to assure you that our team always takes all the precautionary measures to ensure the safety of our passengers and crew.
We know that the flight from Sydney to Abu Dhabi has experienced a technical issue associated with the landing gear. The flight landed safely, and we have assisted all guests with disembarkation and their onward travel requirements. Please contact our Guest Relations team via our feedback page if you need further assistance. Thank you. *Zoe
Hi Parthasarathy, we are sorry for the late response. Please contact our social media team on Facebook or TwitterHelp, so they can help you to check the ticket refund status. Thank you. *Zoe
Hi there, this is a duplicate complaint case as we have received the same case on our social media channels and our team have assisted with it. Thank you. *Zoe
Hi Reglnald, We understand having your flight schedule disrupted is not an ideal situation and we apologize for all the inconveniences may caused. Please share your feedback our website feedback page, so we can learn more about our specific situation and make things right. We hope to speak with you and working towards earning back your business. *Zoe
Hi there, I can see that the case officer has reached out to you regarding your case. If you need any further assistance, please reach out to us via our social media platforms such as Instagram, Twitter or Facebook and we can look into this for you. *Aya
Hi there, that does not sound ideal. Please reach out to us via our social media platforms such as Instagram, Twitter or Facebook and we can look into this for you. *Aya
Hi Natasha, we apologize for the delay and the frustration it brought along, please reach out to us on our social media platforms such as Instagram, Twitter or Facebook and we can help you with your request. *Aya
Hi there, we apologize for the frustration this has caused. Please join us on private message on Facebook or any other social media platform such as Instagram or Twitter with your booking details and we will assist you with this. *Aya
Hi there. Please feel free to reach us via DM with more details on any of our Social Media channels (Facebook, Twitter and Instagram) and we will look into this for you. *Ann
Hi there, please get in touch with our Contact Centre:
https://www.etihad.com/en-ae/help/contact-us
and a member of our Reservations Team shall assist you further. Thank you. *Ann
This doesn't sound ideal, RajeshIyer. We have published the offer carring about our guests comfort and to make their layover at Abu Dhabi more enjoyable. However, the hotel availability depends on if there is any major events or conference at the time of your layover and the availability of the rooms available for the offer. If there is a major event is operating the same time of your layover we won't be able to guarantee the free hotel accommodation availability. We highly appreciate your understanding on that. *Kal
Hi there, we are sorry to hear that your refund has been taking time to reflect to your account. Please reach out to us via direct message or any of our social media platforms such as Instagram, Facebook or Twitter with your ticket numbers and we shall look into this for you. Thank you. *Aya
We are sorry that your refund was delayed, and we certainly want to investigate it further.
Please reach out to us via direct message or any of our social media platforms such as Instagram, Facebook or Twitter with your ticket details and we shall look into this for you. Thank you. *Ann
We are sorry to hear about your recent refund experience, Eliana. We understand your refund case is being looked into by our Contact Centre team. Please continue liaising with them who will be able to assist you further. *Ann
https://www.etihad.com/en/help/contact-us
Hi Maged. We wish we could make your journey smoother.
Please submit a complaint via https://www.etihad.com/en-ae/help/feedback, so that our Guest Relations Team can investigate what has happened and get in touch with you. Our recommendation is to use a desktop computer or laptop to submit the form, and it should work for you.
For more information regarding "Name correction scenarios" you can always review our policy using the link below, by choosing (Change) then (Name correction) from the drop menu: https://www.etihadhub.com/en-ae/policy-library
*Ann
Thank you for bringing this to our attention.
Please contact our service provider Fasttrack.aero on customer.service@fasttrack.aer, and they will be happy to look into this for you. *Ann
Hi there. We value your feedback and would appreciate it if you could elaborate further.
Please send us more details about your experience via https://www.etihad.com/en-ae/help/feedback
*Ann
Sorry to hear that your travel plans were disrupted, John. We understand you are looking for a different solution. Our Guest Relations team has been assigned to address all guest concerns. You may request an escalation through the same channel. *Ann
Hi Sean, we'll be happy to look into this for you. Please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram). Thanks. *Ann
In case of using your travel bank credit to book a ticket, the validity would be be one year from the date of issuance of your initial ticket. If you wish to further discuss this, you may reach out to us via Instagram, Facebook or Twitter and we shall look into this for you. Thank you. *Aya
Hi Azhaan, that does not sound ideal, please do reach out to us via Instagram, Facebook or Twitter and we shall look into this for you. Thank you. *Aya
Hello, this does not sound ideal to us. Please reach out to us via our social media platforms so we can look into this further for you. We would need a screenshot of the deductions from your bank statement to raise this to our payment solutions team for further investigation. Thanks. *Flo
