Hi Erika, I am sorry to see one of your flights with us was cancelled due to restriction on inbound flights to Australia. I see that your flights have now been rebooked to the next available date, 31 January. Should you require further assistance, please reach us via Facebook messenger or DM to our EtihadHelp Twitter account. Thank you. *Max
Hello Ishankumar, as per your booking, we can see that your Travel Bank was credited on 16 December. We'd suggest to remove your details from this post as it contains your personal information. Thank you. *Yaz
Hello Eric, we are sorry to hear that your travel plans were disrupted. Please send us your 13 digit ticket number (607**********) in a private message on Facebook or Twitter, and we will look into your seat refund status. Alternatively, you may call our Contact Centre team. Thank you. *Yaz
Hi Antonio, sorry to hear of your experience. I have reviewed your travel records see that refund was initiated on 06 October 2020. May I suggest that you follow up with your bank for an update on the receipt of the reimbursed amount and if not yet received, please join us via any of our Social Media channels with your booking reference and we'll follow up with our Refunds team for you. Thanks. *Vio
Hi Jagdhish, if you haven't contacted us via Facebook or Twitter direct message, please send us your 13 digit ticket number there. We will check the refund status for you.
I can see that you may have added your booking reference here, but it's showing as protected. *Sky
Hi Shainy. We do understand that it is not ideal to wait so long for a refund. Once the amount has been refunded from our end, it will be up to the agent to complete the process and return the money to your account. Hopefully the team at Opodo will be able to help you out with this.
If you wish for us to check if the amount was refunded from our end, send us a private message on Facebook or Twitter with your 13 digit ticket number. Sky
Hi Kumar, thank you for writing to us. I have reviewed your travel records and see that the process was initiated on 28 January. The process does take approximately 21-30 days to complete. Please allow some time for this reimbursed amount to reflect in your account. Thanks. *Vio
Hi there, as per our updated policy your Travel bank credit is valid for two years from the date of crediting and you can use it to book flights on any of our routes for yourself or someone else. For any assistance with rebooking, please don't hesitate to reach out to our Call Centre, you will find our numbers on https://www.etihad.com/en-ae/help/contact-us. You can also reach us via private message on our Facebook or EtihadHelp Twitter accounts. Thank you. *Max
Hi Vijay, I am sorry to read about your experience. I can see that your refund was initiated on 23 February. If you would like to share your feedback with us please do so via https://www.etihad.com/en-ae/help/feedback where our Guest Relations team will be able to look into your experience and address your concerns. Thank you. *Max
Hi Maha, we are sorry to read about your experience with Eurofins lab. Please note that our guidelines for travel from the UK state that your PCR test can be done at any government approved facility. Please refer to the lab directly should you wish to discuss about the service provide by them. Thanks. *Max
Hi Nora, as per our updated policy, all Travel bank credits are valid for two years from the date of crediting. For any clarifications about your credit and the available options, please contact our Call Centre on the numbers available on the "Help" page on our website www.etihad.com. Thank you. *Max
Hi there, please send us the details of your experience via our official Feedback form on our website https://www.etihad.com/en/help/feedback. That way our Guest Relations team will be able to look into it and address your concerns. Thank you. *Max
Hi there Zahid, we are sorry to hear about the incident with your baggage. Kindly follow the steps on our website, using this link: https://www.etihad.com/en-ae/help/delayed-baggage, which will allow our Baggage Team to investigate your claim further and get back to you. Thanks. *Bruno
Hi Jisa, this isn't ideal to read. We'd like to look into this further, please send us your parent's booking reference via private message on Facebook or Twitter. Thank you. *Ari
Hello Ahmed, we are sorry to hear about your experience, and we wish to know more about it. Please send us more details here: https://www.etihad.com/en-ae/help/feedback, our Guest Relations Team will be happy to review it and assist you further. Thank you. *Yaz
Hello Noufal, thank you for reaching out and sharing your experience. We wish to know more about it, please send us more details here: https://www.etihad.com/en-ae/help/feedback, our Guest Relations Team will be happy to review it and get back to you. *Yaz
Hi Narendra, we do not usually send these confirmations, however I can see that the ticket was indeed canceled on the system and you should be receiving a refund within 45 working days. If you have doubts, you can contact our Call Centre team here: https://www.etihad.com/en-ae/help/contact-us. *Sky
Dear Cantug, I am very sorry to hear that your overall experience was not as expected.
To enable us to look into your concerns further, please share your booking details via https://www.etihad.com/en-ae/help/feedback, and our Guest Relations Team will get in touch with you.
I'd also suggest to remove your personal details from the post for data protection.
Thank you and stay safe! *Ari
Dear Chris, I am sorry to hear about your experience. This doesn't sound ideal to us.
To allow us to look into your refund status, please share your booking details via a private message on our social media channels.
I'd also suggest to remove your personal details from the review to protect your data.
Thank you! *Yaz
Hello Talal, we are sorry to hear about your experience, and we wish to know more about it.
Please share your booking details via a private message on our social media channels, so that we can look into it for you.
We'd also suggest to remove your personal details from the review to protect your data.
Thank you! *Yaz
Hi Rasha, sorry to hear that your travel plans have been affected due to changes in our flight schedules and the time it is taking to have this resolved. I have reviewed your travel records and see that my colleagues at the Contact Centre are working on your case. Please allow them some time to offer you the best possible solution. Thank you for your continued patience and understanding in the meantime. *Vio
Hi Allison. I have checked the ticket and since it has been booked through a Travel Agent, we will not be able to provide you with Etihad Credit. This option is only available for bookings made directly through us. You would have to further liaise with Expedia, and see what the available options are.
Hope you will get better soon. *Sky
Hi there Ejaz, we are concerned to read about your experience. Please do escalate your request directly with your travel agency. If further assistance is required, you my refer your agent to our Trade Support Line or to their appointed Etihad Sales Representative who will be able to advise accordingly. Thanks. *Bruno
Sorry to hear about your bag, Angie.
I've shared your details with our baggage team, and have them reach out to you via the phone number and email address registered on your booking.
They will be in touch soon. If you need any further assistance, please approach us on Facebook Messenger or Twitter DM. I'd also suggest that you remove your photo as it contains your personal details.
Stay safe! *Ari
Hi Emil. While I understand being unable to travel as planned isn't ideal, all passengers need to ensure that they have valid travel documents and are eligible to enter their destination.
If you like to log a case to elaborate on your experience further, feel free to use our Feedback website https://www.etihad.com/en-ae/help/feedback . Thank you. *Ari
