Let's keep the conversation on one channel to avoid any confusion. Thank you, Sonia. *Isi
Hello Vijaya, I'm sorry to hear about your baggage and the missing items.
Please report the piferage within 7 days after your flight to baggageclaims@etihad.ae. *Isi
Hello Pradeep, thank you for your feedback. We appreciate your insights and apologise for the inconvenience. *Isi
Hello Roland, I'm sorry to hear about your experience.
Have you been in touch with the Guest Relations Team? They will be able to help and investigate if the airport team handled it correctly. *Isi
Hello Harpal, I'm sorry to hear you were affected by a delay and misconnection.
Please get in touch with our Guest Relations Team. They will assist you with the compensation for a delay. *Isi
Hi Jennifer,
I have asked our Guest Relations Team to get in touch with you regarding this. They will create a case for you and this will be investigated further.
Thank you. *Rose
H Aijaaz,
Please call our Contact Centre who will be able to assist you with this if the amount has not been released back into your account.
Thank you. *Rose
Hi Joe,
I have asked our Guest Relations Team to get in touch with you regarding this. They will create a case for you and this will be investigated further.
Thank you. *Rose
Dear Marc,
Please contact us via our Social Media channels with your RQID number so that we can assist you further.
Thank you. *Rose
Hi Ana, I understand you're looking for a different solution to your case. However, the officer handling your case has addressed your concerns and reached to a conclusion and sent their final letter to you. We'd no longer be able to chase it up. Thank you. *Ari
Hi Anil, while I understand you're looking for some flexibility, the name on the ticket must match the one on your passport and book as per the name format policy as shown on our website.
For further clarification, feel free to approach our contact centre. I'd also suggest removing all your photos, as they contain your personal details. Thank you. *Ari
Hi Vibin, I'm sorry that you have not received the payment yet. I will chase it up for you.
For further assistance, please approach us on our social media channels e.g. Facebook Messenger, or Twitter DM. I'd also suggest removing your bank details and ticket number to protect your personal data. Thank you. *Ari
Hello Vera, please contact us via Facebook or Twitter to assist you the quickest. *Isi
Hi Askhet, sorry to hear about the charges. Please send us your booking details via private message on Facebook or Twitter, and we will look into this further for you.
Just to add, customercentre@etihad.ae is not a valid email address. Thank you. *Ari
Hi Abubakarr, I'm sorry to hear about your bag. Please log a claim through our website here https://www.etihad.com/en-us/help/delayed-baggage/baggage-claim-form/baggage-claim-pir, and we will look into this further for you. Thanks. *Ari
Hi Paul, I will check this with the Etihad Guest team for you. *Sky
Hi Vibin, your case is being looked into, please be assured that you'll be contacted by our ticketing support as soon as they can. Thank you. *Ari
Hi Kiran. I am sorry to hear about this. Have you sent us this feedback on the Feedback section of our website?
With regard to the delayed baggage, you can use the reference number you sent us and your surname on World Tracer. You should be able to find updates there. Also, I can see that the report has been made through American Airlines. In this case, they will be the ones helping with tracing the baggage. *Sky
Dear Neetu,
Please contact our Guest Relations Team via our Feedback Form online. They will be able to investigate this further.
Thank you. *Rose
Hi there, please be informed that the time shows on the ticket is 24 hour military time.
I can also understand it's not ideal that you missed your flight, however we do have to follow the change policy associated with your ticket. If you need any booking assistance, feel free to call our contact centre and we will do our best to help. Thank you. *Ari
Hi Sabelo, please write to your case officer, so that they can address your concerns further. Thank you. *Ari
Hi Sherin, I am sorry to learn the disruption to your travel plan. Please submit your booking details via our feedback website, email us at feedback@etihad.ae for further assistance. I'd also suggesting removing your personal details from this post for data protection. Thank you. *Ari
Hi Sabeeha, I'm sorry to read about this.
Please be assured that your case is being looked into, and our Guest Relations team will get in touch as soon as they can.
For urgent rebooking or refund assistance, please call our contact centre.
If you're unable to reach the team, please send us a private message on Facebook or Twitter and we'll see how we can best help. Thank you. *Ari
Hi Yasmin.
Thank you for reaching out to us and letting us know about your recent experience. Sometimes seats may get allocated by the system automatically if you have not placed any seat selection. If you would like to file a complaint about this experience, please do so on our Feedback website. *Sky
Hi Sherin,
Please send your feefback to feedback@etihad.ae. Thanks *Vio
