Dear Hamad,
Please contact Etihad Holidays who will be able to investigate this further.
Thank you. *Rose
Dear Rashmi,
Please contact us via our Social Media channels and we shall follow this up with our Contact Centre.
Thank you. *Rose
Dear Chetan,
Please send us a private message with your booking reference via our Social Media channels. We will then be able to assist you with processing your refund.
Thank you. *Rose
Dear Neha,
This depends on the country requirements of where you are flying to. You can find out more details via our travel guidelines on our website.
Thank you. *Rose
Dear Vam,
I can see that you have already got in touch with our Contact Centre and managed to resolve this.
Thank you. *Rose
Dear Zareena,
I can see that you have already got in touch with our Contact Centre and managed to resolve this.
Thank you. *Rose
Dear Jaanz,
Please contact our Guest Relations Team via our Feedback Form on our website. They will be able to investigate this further.
Thank you. *Rose
Dear Parvaz,
As you have booked via third party, please contact your travel agency to assist you with refunding your booking.
Thank you. *Rose
Dear Hina,
I can see that you have managed to speak to our Contact Centre to resolve this.
Thank you. *Rose
Hi Nad Shafi, we are sorry to hear about your experience. Please feel free to share your details via our Feedback website, and our Guest Relations Team will look into your concerns further. Thank you. *Ann
Hi there, it sounds like you were asked to pay for name correction. Feel free to share more details on our Feedback website, and our Guest Relations team will investigate what happened and contact you. *Ann
Hi Turab, I can see that my colleague has replied to you on Facebook, if you still need assistance, feel free to send us a private message there again. *Ann
Hi there. We are offering the following options for guests whose flight has been impacted by Covid-19 . 1. Keep your ticket open for later use. Simply rebook your flight before the 31st May 2022. The change fee associated with your ticket will be waived, however you'll be charged for any applicable fare difference. When a flight is canceled, the ticket is kept open automatically, so you have till next year to reschedule.
2. Convert the value of your ticket to Travel Bank Credit. You have 2 years to spend the credit and you can use it to purchase tickets to travel up to approximately 11 months later than the credit expiry date. That gives you the opportunity to travel within the next 35 months, and the credit can be used to buy tickets or ancillaries for you or your friends/family.
3. Possible refunds if flights were cancelled by us.
These options are available if you booked directly through us. Our Call Centre can help you, however they are currently handling a high volume of messages, so please reach out to them at a later stage. *Sky
Hi Eressin, that’s not what we would like to hear. Please submit your feedback through our website and our Guest Relations Team will look into what happened and get back to you. *Sky
Hi Parag, thank you for bringing this to our attention. Please send us more details via our feedback website, so that our Guest Relations team can review this and get back to you. *Sky
Hi there, please feel free to send us more details via https://www.etihad.com/en-ae/help/feedback/share-feedback, so that our Guest Relations team can review it and get back to you. Thank you. *Yaz
Dear Dr, Gupta, sorry to hear about your daughters recent travel experience with us. Please submit your details via our feedback page available on our website etihad.com under the HELP section, so that our Guest Relations team can review and get back to you directly. Thanks. *Vio
Hi Gurmeet, the reference provided appears to be incorrect, please liaise with your agent for a six letter Etihad reference and reach out to us via any of our Social Media channels or get in touch with our contact centre for further clarification. Thanks. *Vio
Hi there, please submit your details along with your bank statements showing both deductions and authorization codes of these transactions via our feedback page right here https://www.etihad.com/en-ae/help/feedback. Our Guest Relations team will review and get back to you directly. Thanks. *Vio
Hi Pierre, we do provide free rebooking for flight cancellations. If you experienced anything different, please log a case via our feedback website https://www.etihad.com/en-ae/help/feedback and we'll look into it. Thank you. *Ari
Hi Joseph, I am sorry to hear about what happend. I will have our AXA counterpart reach out to you. For any other assistance, please contact us via private message on any of our social media channels e.g. Facebook or Twitter. Thank you. *Ari
Hi Shamazmh, I can understand you wish to receive the payment. I will chase it up, and have our ticketing support call you for update. Thank you. *Ari
Hi there ReeHor, please drop us a Direct Message with your booking details via Twitter, Instagram or Facebook, and we shall assist you with this request. Alternatively, please get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team will promptly assist you. Thanks. *Bruno
Hi there ReeHor, please send us a Direct Message with your booking details via Twitter, Instagram or Facebook and we shall look into this for you. Alternatively, you may get in touch with our Contact Centre on the numbers available on this link: https://www.etihad.com/en/help/contact-us and a member of our Reservations Team shall assist you further. Thanks. *Bruno
مرحبا, يؤسفنا سماع ذلك. الرجاء إصدار الشكوى من خلال الرابط التالي: https://www.etihad.com/ar/help/delayed-baggage
و سيقوم الفريق بالتواصل معكم مباشرة. *Mia
