Hi Elaine,
Since the flight was not booked through us directly, EDreams would have to take control of the booking and assist you with changing the flight dates. Please try contacting them again. We can only change travel agent flights 48 hours before the scheduled departure time, if the tickets are fully unused. *Sky
Dear Guest,
Please contact our Visa Team directly via email: visaonarrival@etihad.ae
Thank you. *Rose
Hi Rashmina. I am sorry to hear this happened. I would suggest contacting the Airport Security team to check this for you. You will find their contacts on the airport website. *Sky
Hi Nahala.
Thanks for bringing this to our attention.
Have you already filed a complaint about your experience? If not, we would kindly ask you to send us your feedback, booking reference or ticket number and full name on the Feedback section of our website, so we can create a case for you. Our team will look into what happened. Thank you. *Sky
Hi Ivette. If you would like to claim for the damage of your bag, please email us at baggageclaims@etihad.ae within 7 days from your arrival with following documents:
-Passport Copy
-Boarding Pass/s
-E-ticket or Itinerary
-Baggage Tag Receipts
-Pictures of the Damaged Baggage
Please make sure that the total size of all your attachments is less than 4MB. Once you submit your claim, our baggage team will review your details and be in touch with you. *Sky
Dear Alexis,
You may amend your booking free of charge up to 30 June 2020 or we have extended our travel credit until 31 July 2021 Please visit our website for more info. Alternatively, If you wanted to cancel this ticket, it would be as per fare rules. https://etihad.com/en-ae/travel-updates/covid-19
Thank you. *Rose
Dear Madang,
You may amend your booking free of charge up to 30 June 2020 or we have extended our travel credit until 31 July 2021 Please visit our website for more info. Alternatively, If you wanted to cancel this ticket, it would be as per fare rules. https://etihad.com/en-ae/travel-updates/covid-19
Thank you. *Rose
Dear Esme,
You may amend your booking free of charge up to 30 June 2020 or we have extended our travel credit until 31 July 2021 Please visit our website for more info. Alternatively, If you wanted to cancel this ticket, it would be as per fare rules. https://etihad.com/en-ae/travel-updates/covid-19
Thank you. *Rose
Dear Eman,
Please contact our Guest Relations Team via the Feedback Form on our website. They will be able to investigate this further.
Thank you. *Rose
Dear Vijay,
Please contact our Guest Relations Team via the Feedback Form on our website. They will be able to investigate this further.
Thank you. *Rose
Dear Arlo,
As mentioned by our Baggage Claims Team and our website, you should not pack the below items in your checked baggage.
8.3.4 You must not include in Checked Baggage money, jewellery, precious metals, computers, personal electronic devices, stored data, any medication or medical equipment which may be required in-flight or during your trip or which cannot be quickly replaced if lost or damaged, house or car keys, negotiable papers, securities or other valuable items or documents, business documents, passports and other identification documents or samples.
Thank you. *Rose
Dear Dawn,
Please contact us via our Social Media channels if this amount has been showed as deducted and is still not reflecting in your account. We will be able to look into this further for you.
Thank you. *Rose
Dear Jill,
As you have left this item behind in the security area, please contact Abu Dhabi Airport for further assistance.
Thank you. *Rose
Dear Karthick,
Please call our Contact Centre who will be able to assist further.
Thank you. *Rose
Hi Jack.
We are sorry to hear that your flights have been affected by the travel restrictions. Please feel free to send us your booking reference number via a Private Message on Facebook or Twitter, so we can look into this for you. *Mona
Hi Ushrough, we're sorry to learn about your experience. In order review what has happened, please send us your booking reference (6 letters) or ticket number (607**********) in a private message on Facebook, Twitter or Instagram. Thanks. *Ivy
Hi Hilander, we're sorry to learn about this. To investigate your experience, please submit the feedback form on our website (help/feedback). For assistance with the rebooking, our Contact Centre team would be in the best position to advise. Thanks. *Ivy
Hi Candáce, we understand that due to the current situation flight plans are getting interrupted. To check the status of your ticket, you can send us your ticket number (607**********) in a private message on Facebook or Twitter. Alternatively, you may call our Contact Centre team. *Ivy
Hi Ahmed. We can see that our Guest Relations Team has been in touch with you, and updated you on the status of your refund. Stay safe! *Mona
Dear Rehana,
Please contact our Guest Relations Team via our Feedback Form online who will be able to investigate this further for you. https://www.etihad.com/en-ae/help/feedback
Thank you. *Rose
Dear Sangala,
Please contact us via our Social Media channels so that we can assist you further.
Thank you. *Rose
Hi Raghu, I hope you have received your refund already. If you need any assistance, please approach us via private message on our social media channel e.g. Facebook or Twitter. I'd also suggest to remove your details from this post as it contains your personal information. Thank you. *Ari
Hi Tahbinda. We apologise for the wait. Your refund has been processed on 30 Sep and will take 7 to 10 working days to reflect in your account. If you need any further clarification, please approach us on Twitter. I'd also suggest to remove your booking details from this post for data protection. Thank you. *Ari
Hi Mark. We are sorry to hear that your flights have been affected by the travel restrictions. Please feel free to send us a Private Message via Facebook or Twitter, so we can assist you further. We do recommend you to delete your personal details from public. *Mona
Dear Rozelle,
We would like to hear more about your experience, please contact our Guest Relations Team via our Feedback Form on our website so that this can be investigated further.
Thank you. *Rose
