Dear Gdo,
We understand your frustration, and we are terribly sorry for the inconvenience caused. As advised bu our Baggage Claims Team, in accordance with the Interline Baggage Handling agreement, the airline who is the final carrier of the passenger takes full responsibility for the passenger claim, regardless of which airline is ultimately responsible for the mishandling. This does not mean we are complacent about mishandled/damaged baggage. This system simply avoids confusion, duplication of tracing efforts and duplicate claims. As Jet Airways carried you to your destination; any claim would need to be made through them as per the Airline Industry Regulations. Please continue to liaise with Jet Airways regarding your case and compensation. Thank you.
Kind regards, *Kim
Dear Nnand kishore chauhan,
We are sorry to hear of this experience flying with Jet Airways. We understand this upset and shocked to hear this! We would ask you to kindly speak with Jet Airways directly, they will be able to check the status of this claim and update you accordingly
We hope they help you to get this resolved. *Gill .
Hi All,
After reading all of these reviews, we're sincerely sorry to hear of the service provided with Jet Airways. Please continue to liaise with Jet as they will need to check every individual case
We do hope this get resolved for you all, and we thank you for sharing this feedback with us. *Gill
Dear Anurud,
Thanks for taking the time to contact us here on our forum. We are shocked to read this and would like to help. Kindly provide us with your case reference number, we will contact our team for you and request an update.
We apologise for any inconvenience caused and hope to hear back from you soon
*Gill
Dear Medani, we are sorry to hear about your lost baggage and your experience. Kindly forward your full feedback to socialmedia@etihad.ae and we will lodge a complaint for you. Thank you. *Ela
Hello, we apologise for the inconvenience caused to you and understand your questions. We will forward your message to our Guest Relations Team and they will get back to you. Thank you . *Ela
Hello Anton, would you like us to forward your information to our Guest Relations Team to investigate it further for you? *Ela
Hello again, unfortunately our team is not able to look into your booking because it's a Jet Airways booking. Kindly provide us your ticket number and our team will be able to look into your booking and lodge a complaint. Thank you. You may also send all your information to socialmedia@etihad.ae. *Ela
Hello Annop, we are sorry to hear about your experience. Kindly fill out the online complaint form or send your full feedback including booking reference to socialmedia@etihad.ae and we will lodge a complaint for you. Thank you. *Ela
Dear sam0007
Thanks for taking the time to contact us and share this recent experience. We're sorry to read you are still missing miles we will certainly look into this for our team for you.
Kindly send us your booking references for the missing miles and your Etihad Guest number, we hope to hear back from you soon to help and assist. *Gill
Dear foo123
Thanks for taking the time to come to our page today. We're sorry to hear of this experience. Please confirm when you arrived and the bags were missing were you given a report with a PIR reference number. (For Etihad this would look similar to AUHEY12345)
We understand this must be very frustrating, the last carrier flown with will need to begin the tracing process.
We hope this gets resolved quickly, we're just sorry we cant help any further at this time. *Gill
Dear KSouren
Thanks for taking the time to contact us regarding your recent experience with us. We would certainly like to help you and share this feedback with our team. We would need your email address too, please send this to our inbox messages and once received we will share this feedback and get back to you as soon as possible.
We hope to hear back from you soon to assist *Gill
Dear Upali Keppitipola
Thanks for taking the time to contact us and sharing our guest's recent experience. We would like to help, however would ask you to confirm the guest's Etihad flight number? We can see you mentioned they flew Sri Lankan Airlines. In order to create a formal case with Etihad we would ask you to kindly send the Etihad details over to us.
We do hope to hear back from you to help and assist further *Gill
Dear Mohamed arsath,
We're sorry to read of this experience, we would ask you to kindly you to complete a delayed baggage form, once complete our team will be able to review this case and update you as soon as possible. Here's the link you can use to contact our team directly http://bit.ly/1gMD6mn *Gill
Dear Nijesh Jalaludeen,
Thanks for coming to us and sharing this experience, do you have a Etihad booking reference? If so, please send this feedback and experience to socialmedia@etihad.ae our team will need to review this and look further into this for you. *Gill
Hello Recardo,
Thank you for flagging the situation to us. We kindly ask you to forward the information to socialmedia@etihad.ae in order for our team to investigate it further. Thank you very much in advance. *Ela
Dear Talat,
We regret to learn of your disappointment and would like to connect you with our Guest Relations department. Our team will go ahead and create a case for you, and you will hear from our Guest Relations team once they have had a chance to investigate the issues you mentioned in your review. We appreciate your patience in the meantime. Thank you.
Kind regards, *Kim
Hello there, we are sorry about your experience and understand your disappointment. We will note it and look forward to welcome you again in September on board. *Ela
Hi there, kindly send your information including booking reference (PNR) to socialmedia@etihad.ae and we will lodge a complaint for you. Our Guest Relations Team will contact you regarding your compensation request. *Ela
Dear Gdo,
We would like to help you too, we're shocked to hear you have been waiting for a resolution. Please confirm if you have received any correspondence from our team, if not, kindly send us your case reference number we will certainly look into this for you. Thank you *Gill
Hi Gdo,
We have replied to your last post, we hope to hear back from you soon to help accordingly, thank you *Gill
Hi there, it's unfortunate to hear what you went through. Thank you for taking the time to give us your feedback. We are always trying to improve our services to better accommodate and build relationships with our guests. Kindly send us your feedback along with your booking reference to socialmedia@etihad.ae so that our Guest Relations Team can look into it further? We hope you will never have to experience such an incident again should you travel with us in the future. *Maria
HI Ibrahim,
Can you confirm you have received this refund? *Gill
Hello ImadHabayeb, we are sorry to hear about your experience. You may forward your full feedback including your flight details to socialmedia@etihad.ae and our Guest Relations Team will review your feedback and get back to you once it's fully investigated. *Ela
Hi Ramakrishna,
We have replied to your direct message. *Sky