Dear Mr. Kaleel Ahamed
Thank you for taking the time to come to this forum, we are sincerely sorry to hear about your recent experience and would like to further investigate this for you. To do so, please can you send please feedback to socialmedia@etihad.ae we will have our team create a formal case for you and have this reviewed by our team. We do hope to hear from you soon to help with this matter. Kindest regards *GW
Dear Guest,
We sincerely apologise for any upset or inconvenience caused to your recently flight with us, we would like to take a look at this and investigate this further. Could you kindly send this feedback to socialmedia@etihad.ae. Once received we will be able to create a formal case and ask our team to review this. Please ensure you send us your booking reference or ticket number starting 607. We hope to hear form you soon to help accordingly. Kind regards *GW
Hello Ritika,
Can you kindly confirm you have been refunded? Please get in touch with our Reservation Team here http://bit.ly/1R1vzEc for further assistance.
Thank you in advance *AP
Thank you for your feedback Sakina, we apologize for the stress caused. Have you used this link http://bit.ly/1ah9nSj already?
If yes, do you have a PIR Number or RQID so we can check for you? Thank you in advance *AP
Dear Alisha517
Thanks for coming to us and highlighting this to us, please accept our apologies for any inconvenience caused, we will certainly look into this for you. To do so, kindly send us the booking references for the respective missing miles and we will get our team to look into this for you.
We hope to hear back from you soon *GW
Hi anto188
Thanks for coming to our page and sharing this experience, we would like to help and apologise for any inconvenience caused.
In order for us to find your correspondence on Facebook, kindly send us your full name and any case reference number you may have. We will take a look at this for you.
We hope to hear from you soon *GW
Dear Reviewer16827
We are sincerely sorry to hear of this disruption and experience when flying with us, we would certainly like to further investigate this for you and find out why this happened!
To do so, we would ask you to kindly share this feedback and ticket number to our team; socialmedia@etihad.ae
Once received our team will create a formal case and send you a case number for your reference. Our Guest relations team will review this and reply to our as quick as possible. We hope to hear form you soon to help accordingly *GW
Fantastic to here anto188. *HE
Dear Valary,
Thanks for coming to us and sharing this experience! We apologise for the delay and would like to help you.
We can see you case number and this being with our baggage claims team. We will contact our team and ask for this to be look at as a priority to help and update you as quick as possible. We do appreciate your patience and understand. We will be in touch soon. Thank you *GW
Dear sridhartenkasi
We're sorry to hear of this recent experience with us! We would like to look into this for you and further investigate this with our team. To do so, kindly send this feedback and your booking reference to; socialmedia@etihad.ae
Once received our team will send you a case number and update you as soon as possible.
We hope to heat from you soon *GW
Hi again Valary,
We are sorry for the delay, can we have your case ID or interaction number so we can follow up with your case. Thank you. *HE
Hi Valary,
Please accept our apologies again for this delay, we have sent an urgent message to our team to review this case number and update you accordingly.
Kind regards *GW
Dear Katarina,
We sincerely regret to learn of your experience. Kindly send this feedback, along with your booking reference and contact details to socialmedia@etihad.ae so that our Guest Relations team can investigate the issue. Thank you.
Kind regards, *ED
Dear Katarina2016,
We're sorry to heat of this, can you confirm this feedback was also send over to our social media email address, if not please do so and we will be happy to get this over to our team and request them to contact you to discuss this further or alternatively you can express this disappointment directly to guest@etihadguest.com *GW
Dear Katarina2016,
We do want to help you and understand these frustrations, kindly send us your email address or case number, we would like to locate this email you have already sent to ensure we have our team look into this and update you accordingly.
Again we sincerely apologise for the experience you have encountered and hope to hear back from you soon *GW
Hi Lo-Mari Louw,
We are sorry for your frustration. Kindly email us your feedback and booking reference to socialmedia@etihad.ae so we can look into this for you.
Thank you. *JS
Dear Katarina2016,
We are sorry for the late response. We will be sure to forward your comments to our Guest Relations team and they will be in touch with you soon. We also advise you to remove your previous post which includes our staff member name for privacy reason. Thank you. *JS
Dear Mathew83
Thanks for taking the time to contact us and sharing this recent experience with us, we are very shocked and disappointed with the level of service provided to you and your family and would kindly ask you send this feedback over to our team; socialmedia@etihad.ae
Once received we will have our team create a formal case for you and have this further investigated for you.
Again please accept our apologies and we hope to hear from you soon *GW
Dear Mr. McDonald
Were sorry to hear of this recent experience with us and would like to investigate this further! To do so, kindly send this feedback to socialmedia@etihad.ae and we will ask our team to create a formal case and update you as soon as possible.
Again please accept our apologies and we do hope to hear from you soon *GW
Hi there,
We are very sorry to hear about this and we do apologize for any inconvenience caused to you. Do you have a case number to provide us with so that we can have a look into it?
Thank you,
*CS
Dear KaTher
We apologise for the delay in coming back to you, We will contact our team for you and request an update for the above.
We will be in touch as soon as we have a reply. Please accept our apologies for this delay. *GW
Dear ryan2014
We would like to help you and apologise for any inconvenience and upset caused. Can you please send us your case number or email address and we will certainly ask our team to review this.
We hope to help back from you soon to help *GW
Dear Rhys,
We apologise for the wait. Please allow us to chase this up with our Guest Relations team, and ask them to respond to your email as soon as possible. Thank you.
Kind regards, *ED
Dear Reji John
Thanks for taking the time to contact us here on our forum. We would like to help you and apologise for any inconvenience and upset caused. Kindly send these details to socialmedia@etihad.ae with your contact number. Once received we will ask our team to contact you to discuss and help accordingly
Kind regards *Gill
Dear Mihai,
Thank you for reaching out to us. Please be advised that Guest Relations are currently looking in to your case and will be in contact with you accordingly.
Yours sincerely,
*Pennie.
