Hi Shannen,
Please contact us via our Social Media channels and provide us your RQID number so that we can assist you further.
Thank you. *Rose
Dear Muhammad,
This company is not associated with us. Please only use our official Careers Page to apply for jobs. https://careers.etihad.com/ Kindly note, Etihad Airways never requests application fees from job candidates at any stage of the recruitment process and advises anyone with concerns to contact the local authorities. Any communication from Etihad Airways will come from an @etihad.ae domain only.
Thank you *Rose
Hi Thomas, thanks for sharing your review. We understand that our guests like to be comfortable from start to finish when they fly with us, so we will certainly take onboard your boarding gate experiences and share with our Ground Service teams to look into for future improvement. *Nic
Hi Rumina, your case officer has advised that our Contact Centre team are currently handling your case and have tried to contact you. I will follow up with them directly now and ask them to get in touch as soon as they can. Thanks for your patience. *Nic
Dear Sultan,
We have a strict baggage policy and we advise all guests to view this on our website before travelling. Any excess baggage will be charged accordingly.
Thank you. *Rose
Dear Jong,
Please send us a private message via our Social Media channels so that we can assist you with this.
Thank you. *Rose
Dear Kathleen,
Please contact us via our Social Media channels if you did not receive the seats that you paid for. We will be able to assist you better there.
Thank you. *Rose
Dear Julie,
We are sorry to hear this, please send us a private message via our Social Media channels with your Etihad Guest number so that we can investigate this for you. *Rose
Hello Ismail, please call the airport directly via +971 (0)2 5055555. They can check if your duty free bag has been found and given to them. *Isi
Hi Suresh. This isn't ideal to read. If you wish to lodge a complaint to elaborate on your experience, please write us at feedback@etihad.ae . Our Guest Relations team will then get in touch with you. Thank you. *Ari
Hi Jawad. I'm very sorry to learn what happened. Please email us at baggageclaims@etihad.ae with following documents:
-Passport Copy
-Boarding Pass/s
-E-ticket or Itinerary
-Baggage Tag Receipts
-Baggage Report (PIR)
Please make sure that the total size of all your attachments is less than 4MB. Once you submit your claim, our baggage team will review your details and be in touch with you.
Thank you. *Ari
Hi Raedmr. Please call our contact centre on any numbers listed here https://www.etihad.com/en-ae/about-us/contact-us/ to rebook your flight. I'd also suggest removing your post as it contains all your personal details. Thank you. *Ari
Hi Muhammad. I am sorry to learn about this. To enable us to investigate what has happened, please submit your details on https://www.etihad.com/en-ae/about-us/contact-us/feedback/ . Our Guest Relations team will then get in touch with you. Thank you. *Ari
Hi Neethu. Do you have any PIR reference that looks like this COKEY12345? Please send it to baggageclaims@etihad.ae so our team can review your claim further. Feel free to approach us on our social media channels e.g. Facebook or Twitter for any other enquiries or if you need assistance. Thanks. *Ari
Hi Martin, I'm sorry to read about this. I've asked our Guest Relations team to look into this further and get in touch with you. Thank you. *Ari
Hi Judith. I am sorry to read about this. Please submit your details on https://www.etihad.com/en-ae/about-us/contact-us/feedback/, and our Guest Relations team will get in touch with you. Thank you. *Ari
Dear Ajmal,
Please call our Contact Centre who will assist you with using your voucher. If you would like to talk to us regarding this issue, you may speak to us via our Social Media channels.
Thank you. *Rose
Hi there, we're sorry to hear that your baggage has been delayed. Please send us your file reference in a private message here or on one of our Social Media channels (Twitter, Facebook or Instagram), so we can follow up with the respective Baggage teams. If you would like to claim compensation, please email your details to baggageclaims@etihad.ae. Thanks. *Ivy
Hi there, we would recommend you to remove your passport details from the public. Please call our Contact Centre team on one of the numbers listed here, so they can assist you with the name correction: https://www.etihad.com/en-ae/about-us/contact-us/. Thanks. *Ivy
Hi Mohamed, we're sorry to hear that you were not happy with our services. Please send your query to baggageclaims@etihad.ae and our team will review your case and get back to you asap. Please include your booking details and a photo of the delayed baggage report. Try to minimize the size of the photos to 4 MB in total, to make sure it goes through. Thanks. *Ivy
Hello Basha, please send your complaint to feedback@etihad.ae. The Guest Relations Team will review your complaint and contact you. *Isi
Hello, I'm sorry to hear your parents are affected by delays.
You can send your complaint and their booking details to feedback@etihad.ae and the Guest Relations Team will contact you. *Isi
Hello Temilade, I'm sorry to hear about your disappointment. *Isi
Hello Ashwin, I'm sorry to hear about your experience.
Please send your complaint to feedback@etihad.ae. The Guest Relations Team likes to review your insights. *Isi
Dear Demetrio,
We apologise for the delay of your luggage. Please email our Baggage Team directly - baggageclaims@etihad.ae to process your claim.
Thank you. *Rose
