Hello Ahmed, we are sorry to hear that your baggage was delayed. Our baggage allowances are stated on our website. If you are carrying excess baggage, our team would need to take an excess baggage charge which is also stated on the website. Upgrades can be provided for operational reasons only. Our Etihad Guest and Silver members are still enjoying various benefits, such as priority check in and excess baggage. Thank you for sharing your experience with us. *Marc
Hi there, thank you for contacting us today. If you haven't already done so, I would suggest for you to share these details with our Guest Relations team for them to investigate. You can find our feedback link on the 'contact us' page on our website. Please fill up the form in as much detail as possible, including the telephone number, date and time of the call to the team. Thanks. *Nic
Hi Rafick,
Thank you for contacting us on Complaints Board. We will be emailing you asking for more information from you. We will continue the investigation there.
Thank you. *Rose
Hi Nenad, please send us a private message with your booking reference or ticket number so we can see what the issue is. Thank you. *Rose
Hi Shiva, please forward this email to baggageclaims@etihad.ae and Baggage Team will assist you with your case. Thank you. *Rose
Hello Senthil, we are sorry to see that your baggage has been damaged. Please send your booking and baggage reference (PIR) number, along with the photos of the damage to baggageclaims@etihad.ae and our team will look into the claim and get back to you. Thank you. *Marc
Hi Sara,
Sorry to hear about your recent experience. Please send us a private message with your booking reference so we can investigate this further.
Thank you. *Rose
Hello Afnan, we are very sorry to hear about your experience and we apologise for the incovenience caused. I will forward all your details to our team to investigate your case thoroughly and our team will get back to you via email soon. *Marc
Hello, we are sorry to hear that. We will send your case to our Etihad Guest team immediately so that they will get back to you and solve your case. *Marc
Hello Imran, thank you for reaching out to us. Have you reported at the airport that items are missing?
Please send your details within 7 days after travelling to baggageclaims@etihad.ae. They will be able to assist you. *Isi
Hello Akeia, we have replied to you on our Social Media channels. The process of your refund is under process and you will receive the money shortly. Thank you for reaching out to us. *Marc
Hi Hameedulla,
Thank you for letting us know. If you could send us an email to feedback@etihad.ae with all these details and booking references, as you mentioned above, we will create a case to investigate into what happened.
Alternatively you can just visit the Feedback section of our website, and write this review there. *Sky
Hello, we are sorry to hear that. Please send us a private message on one of our Social Media accounts with a screenshot of your bank statement showing the charges, and with your booking reference in case you received one. We will look into the case immediately to assist you then. *Marc
Hi Fahad, Please contact our Baggage Claims Department to process your claim. Please return all supporting documents to baggageclaims@etihad.ae or fill up the online form https://www.etihad.com/en-ae/before-you-fly/baggage-information/ *Zozo
Hello Rahul, thank you for your message.
You can send me your booking details so I can double check the baggage allowance and fare you booked.
However, it seems that your first flight from the US was operated by American Airlines. Which means that their excess baggage rates apply when having overweight.
However, on your return flight from India your first flight was operated by Etihad, which means that our rates for excess baggage apply.
On our website you can see the charges for it.
I hope this helps. *Isi
Hi Reddy, we're sorry that your flight schedule has been disrupted. Please send us a private message to any of our social media channels e.g. Facebook or Twitter, and let us know your email address and contact number. We will log a case for you and have our Guest Relations team get in touch with you.
We'd also suggest removing the photo from your post, as it includes your personal details. Thank you. *Ari
Hello, if your flight is overbooked, our team will issue you a travel voucher that can be used for any Etihad flight within one year, and our team would re-book you on the next available flight. *Marc
Hello Jan, we are sorry to hear that your item has not been delivered. In case there are any delays or problems with the delivery, you would need to contact the merchant directly and they will be able to assist you. Thank you for reaching out to us. *Marc
Hello Sanjay, we are sorry to hear that you baggage has been delayed and damaged. Please send us your baggage claims case number in a private message on one of our Social Media channels (Facebook, Twitter, Instagram) so that we can look into your case and assist you. *Marc
Hi Siddhartha, we are sorry to hear that. Please contact Jet Airways directly in this case and they will assist you. *Marc
Am I right, that you have been in touch with the Guest Relations Team already?
If not, you can email feedback@etihad.ae and the team can review what they can offer you for compensation. *Isi
Hi there, please send us your case number or email address in a private message on our social media channels, e.g. Facebook or Twitter. We'll look into it and advise, thank you. *Ari
Hello Raef, we can see that our case officer looked into the email that you have sent us and that she has responded to you. Thank you for sharing your feedback with us and for reaching out to us. *Marc
Hello,
Please ask your son to send an email to baggageclaims@etihad.ae with his baggage report number (PIR) and our Baggage Team will be able to assist further.
Thank you. *Rose
Hi Gunjan,
I can see that we have already advised you on Facebook that our Baggage Team in AMD are expecting your bag and will contact you as soon as is ready for delivery.
Thank you. *Rose
