Hello, send your booking details along with pictures of your baggage within 7 days after your flight to baggageclaims@etihad.ae.
The Baggage Claims Team will reach out to you. *Isi
Hello Munir, this is not linked to Etihad Airways. *Isi
Hello Emma, I'm sorry to hear about your experience.
Your changed flight was operated by another airline. I assume Aer Lingus.
I suggest you contact them as they changed your flight.
Did you make your booking directly with Etihad or with a Travel Agent or another website? *Isi
Hello Julie, thank you for reaching out to us.
Please forward your complaint to feedback@etihad.ae. The Guest Relations Team will contact you regarding your claim. *Isi
If you like you can forward your complaint to feedback@etihad.ae with all the information you have.
Then the Guest Relations Team can review what exactly happened and will contact you afterwards. *Isi
Hello, this company is a fraud and has nothing to do with Etihad Airways. Please don't reply to them. Thank you. *Marc
Hi Peter, we are sorry to hear about your experience and your delay. Please send us your booking reference and your email address in a private message so that we can forward it to our team to look into it and to get back to you via email. Thank you. *Marc
Hello, we have sent another reminder to your officer to get back to you as soon as possible. *Marc
Hello Arief, thank you for your comment.
Please complain via feedback@etihad.ae. Then the Guest Relations Team will review what has happened. *Isi
Hello Christian, I have asked your case officer to review your emails and to answer you. *Isi
Hello Rajesh, thank you for your comment.
We normally only offer 23, 30 or 35 kg baggage allowance in Economy Class.
I will need to check with our team why it would be 45 kg for one of the bookings.
Please bear with me. *Isi
Hello Owen, did you contact our team last December via baggageclaims@etihad.ae?
If so, please provide us your case number. *Isi
Hello Rajesh, our team informed us that a baggage waiver applies on routes from India to London, which is why the baggage in Economy Class is 45 kg. However in Business Class, the allowance on the same routes would be 55 kg and not 40 kg. *Marc
Hi Steve, we are sorry to hear that you are facing issues. Please contact us on one of our Social media channels (Facebook, Twitter, Instagram) so that we can look into it and so that we can assist you in the best possible way. Thank you. *Marc
Hello Miona, thank you for your comment.
Please fill out http://bit.ly/EYFeedback and our Guest Relations Team will contact you regarding your complaint. *Isi
Hello, we are sorry to hear this. Please send us your booking reference and a copy of your bank statement in a private message on one of our social media channels (Facebook, Instagram, Twitter) We will then look into it and assist you. Thank you. *Marc
Hello Sharif, we are very sorry to hear about your experience. Please send us your booking reference and a screenshot of the messages that have been sent to your wife, in a private message on one of our social media channels. (Facebook, Twitter, Instagram) Our team will then look into it on priority and investigate this case. Thank you. *Marc
Hello, please send us your booking reference in a private message and we will look into this case to assist you with the reissuing. Thank you. *Marc
Hello Syed, all our baggage allowances are written on our website. We have hand baggage only fares to Kuwait, which you might have booked. If you are unsure about which fare you have booked exactly you can always contact us on our social media channels or call our Contact Centre and we will provide you the information. *Marc
Hello Muhammad, we are sorry to hear about this incident. Please share the full details with our team by sending it to feedback@etihad.ae and our team will investigate the case thoroughly and get back to you. Thank you. *Marc
Hello Monica, I'm sorry to hear your baggage is delayed. Did you get an update by now? Please write us via Facebook, Twitter or Instagram. There we can assist you quicker. *Isi
Hello, thank you for your message. We are aware of this emails, however they are not using our company name. Please don't get back to them and if you would apply with Etihad Airways on our official Etihad Careers page, you would always be contacted via phone in case that you would be selected. *Marc
Hi Taha, the only place you should apply for a job with us is via our Careers Page. Thank you. *Rose
Dear Guest, we advise you to contact our Call Center or via feedback@etihad.ae and please hide your ticket details for personal data protection reason. Thank you. *Zozo
Dear All,
as mentioned by my colleagues at Etihad Airways before, Etihad Group of Companies is not affiliated with Etihad Airways. Please do not interact with them, or send them any personal documents or money.
If you wish to apply for a job at Etihad Airways, you will have to do so through our website here: https://careers.etihad.com/.
Etihad Airways will not charge any money in advance for any application or medical exams. *Sky
