Ummm, you guys sound like losers. Why are you calling at midnight anyway?
A manager will only be in anywhere from 9 - 4 weekdays, or anyone worth talking to anyway.
And about your 30 minutes of waiting...I'm sure you don't b&m this much when you wait 3 hours in line at Disneyland for a ride that lasts less than a minute.
And just so you know, most companies won't do pre-payment from over the internet. You only book online. That's something the websites do to get your info.
And most places have a km/mi limit because you would take that car from Canada to Mexico at that price. However, you can usually convince them to put a one-time fee on your bill for going out of area, which is a lot less than what you should be paying for putting 1000+ km on a car that you would only have for a week.
As for the cash incident, contact corporate. They will force the local office to investigate. Please contact me if you need any help with that.
Ma'am you are entirely liable for these charges. First of all, you should let them know you are keeping the car longer. You're lucky they didn't jack up the rates on you.
And, you obviously left the car there when no one was there to check you in because you knew you did something wrong. Bottom line, your fault lady.
Completely agree with you. They should have noted previous damages when you made your concerns. Yo can try to audit their video tapes...
The fee is for entering the country, cannot be waived sorry... (visa stuff, airport concession, etc)
Unfortunately, they don't always disclose this stuff on the website, and your quote is considered an estimated total...other taxes and fees do sometimes apply.
Best advise I can give is to check with the country and airport before you go anywhere or call the company before you get there and ask for a break-down of your charges. All additional fees would appear at their counter and they would be more than happy to help.
Make your insurance go after them. They have to have pictures.
Unfortunately, when you rent a car, maintenance becomes your responsibility. Thrifty did all they were required on contract, by continually replacing the vehicles. It seems like the girl there was having a bad day as well...
By contacting corporate, you can probably get your one-day reimbursement. I would push for two. Usually at the rental counter, agents cannot issue credits of any sort.
Unfortunately, most companies will not issue a refund for early return as the rate you pay often coincides with how many days you booked the car.
You could always call corporate and ask what a one-day rental would have cost for the day you had the car. Usually, a one-day rate is very high and is probably half of your weekly rate. They're usually willing to do this though. Hope that helps!
How horrible! My best advise is to never let your credit card company know when you will leave the country, or what purchases you will be making if you are required to tell them. That way you can contest the charges.
They are required to honor your reservation price. If not, file a complaint with the website you booked on. They will remove them as clients. However, if the agent added fake upgrade fees or insurance or whatever, you will not be entitled to a refund :-/
The car covers get stolen, so you usually have to request them...
You can always ask them to refer you to another nearby company and they will pay the difference in price for what you reserved, if they don't have the car available.
And you should always take the upgrade option if offered to you. Chances are the person knows what his best car is and he will probably put you into that if you help make his commission (which is why he offered the r/s btw, totally forgivable...other insurance commissions were made by whoever you reserved with, not him). ANyway, upgrading is totally worth it, even if it is for the same vehicle class.
BTW, I don't like how the PT of the Caliber handles either.
They should have offered to take you somewhere else and pay the difference. Of course they don't want to, so next time ask them to make you a res elsewhere. As a courtesy.
Just like anywhere, you are responsible for your belongings. Who's to say someone you let in the car even works there?
And it's so much better to buy the insurance at the counter. Because if anything where to happen they would go after you first and it would be your responsibility to go after the 3rd party. NO ONE goes after the 3rd party directly.
It's like a mail-in rebate. You'll probably never do it.
Yes. Always ask the company if they accept debit directly. It's a liability thing. Most people who pay with debit will default on payment or steal the car.
Contest the charges with your bank as double-payment. Write a letter and mail in a chargeback with all the details. They will be forced to audit their records to see if payment was received by you and the insurance company.
Next time, just go back to the office the next day. They will probably remove the charges except for the one-day. But you have to go in to cancel. Over the phone won't work.
As long as you had insurance from them, you should be covered. Explain you had insurance, reiterate you filled out the form, and if all else fails, never rent from them again.
File with the BBB
Tell your credit card company they came and took the produce and submit a chargeback (under no refund received)
Then sell it on CraigsList and get double your money
WoW. You sound like a [censored]. Please don't lecture me about the economy while you are on vacation. I WILL NOT get on my hands and knees and serve you just because you're waving four whole dollars in my direction.
Maybe they just didn't know what the hell you were talking about, which I'm sure is the case. I was going to give you the benefit of the doubt and calmly explain they probably had no idea what you meant, as even I had to read it a few times in order to gather that you wanted a burger without an extra piece of bread.
However, after reading your whole letter, I feel justified in calling you a ###. I cannot believe you wanted to write a letter to the McDonald's corporation about this! Do you have that much time on your hands? Some of us have to work you know...
Anyway, since McDonald's is franchised, you should know that the menu is NOT the same everywhere. It even says in the commercials "offer not available at all locations". Gawd.
First of all, my condolences...
I hope one day you might be able to laugh at the whole situation and talk about the day you 'rose from the dead'
I would start gathering a copy of all pertinent documents, including your birth certificate, SSN card, ID, passport if you have it (the passport is the BEST way to get this resolved and the US considers that to be the most official form of ID), and write a letter explaining the situation along with a copy of the certificate for your family member, to show that you are not the same person.
Keep a copy for yourself. But mail/fax/do whatever to send those documents first to Drive Financial, and then wherever else you can. You might need to notarize these docs as well. I would create a detailed invoice and receipts/copies of everything and and send Drive the final bill. You could even take them to court to get that money.
Finally, also write to the BBB and ask how they are able to make that mistake.
All you will have to do is attempt to contact them once. Then you can submit a chargeback. However, I would try to contact the company on Monday. Maybe you can keep the mag for free?
Check with your local building codes. As far as in California, all newly built stairs have to be level with specific proportions on the rise and run. I would assume Canada may have similar laws. If they do and your stairs do not qualify, notify the company. They will have to replace.
where did you purchase this software? file your complaint with them!
ummmm...as with all "free samples" it's your fault for for providing your nformation and being a mooch. why is it that you want free samples for a product you aren't interested in anyway? answer that question! and why don't you just cancel like any normal person?
