Hello,
This is a very unusual issue. ParetoLogic has no way of charging you without your credit card or Paypal information. Merely downloading and scanning with the program is no obligation to purchase, and does not provide us with any way to charge you.
I'd like to ask that you please contact our support team to provide us with more detail:
http://techsupport.paretologic.com
Phone and email support is available. If a ParetoLogic purchase was accidentally made, then a refund will certainly be provided.
Thank you very much.
Hello,
Just to clarify, please note that ParetoLogic is the creator of RegCure. SafeCart is the payment processor.
I regret to hear that you had difficulty downloading our software - we do try to make it as easy as possible. ParetoLogic provides a 100% satisfaction guarantee, so we would be pleased to provide a refund if that is your preference.
Please also be aware that none of the contact information you listed is for ParetoLogic support. You can find our telephone number and email contact on our support page: http://techsupport.paretologic.com
I have also gone ahead and forwarded your request to our support team. They will respond to you shortly.
Thank you.
Hello Cheryl,
ParetoLogic provides free customer support, so we would be happy to help you get your software and PC running right. I have forwarded your information to our support team. They will contact you shortly to help resolve this issue, or provide a refund if you wish.
For future customer assistance, I suggest you visit the ParetoLogic support page:
http://techsupport.paretologic.com
From here, you can submit a ticket via email, or phone to speak to a representative directly.
Thank you.
Hi Phil,
ParetoLogic customers can sign up for our “hands-free” automatic renewal so they don’t have to worry about remembering when their programs are due to expire. The automatic renewal service was offered on the original RegCure purchase page, where it can be included or removed from the overall purchase.
We provide a complete satisfaction guarantee for all our products and services. If you would like to refund a recent automatic renewal purchase, you can certainly do so.
Please visit our support page http://techsupport.paretologic.com/plsupport/ for assistance. A support representative will be happy to speak with you via phone or email in order to refund the automatic RegCure renewal service. Please have your order ID ready, or the email address you provided at the time of purchase.
Thank you!
Hi Cheryl,
The ParetoLogic automatic renewal service is offered on the original product purchase page, where it can be included or removed from the overall purchase. I regret to hear about this misunderstanding.
You can cancel automatic renewals at any time, and I’ve included instructions below.
(“SafeCart” is ParetoLogic’s payment processor, which is why their website is used for account setup, and appears in the instructions below.)
1) Go to https://www.safecart.com/new-login/
2) Fill out the form with the details from your original ParetoLogic purchase
3) Make a secure password
4) Enter your password again in the "confirm password" box
5) Click "Create Account"
Now that you have a SafeCart account, you can log in and cancel automatic renewals by following these steps:
1) Go to https://www.safecart.com/login/ and log in using the password you just made
2) Click "Edit" next to the name of the ParetoLogic program you want to cancel
3) Click "Unsubscribe" directly above "Product Names"
4) When the "Are you sure?" warning appears, click “OK”
Automatic renewal is now cancelled.
Of course, ParetoLogic support is also always available to assist in any way:
http://techsupport.paretologic.com/plsupport/
Thanks very much!
Hello,
The automatic renewal service is offered at the time of original purchase, and it can certainly be cancelled if that is your preference.
I'm not certain why your PC is not able to open the cancellation link, but the ParetoLogic support team can assist in cancelling your automatic renewal service:
http://techsupport.paretologic.com
Support is available via phone or email.
Thank you!
Hi Hugele,
ParetoLogic customers sign up for our “hands-free” automatic renewal so they don’t have to worry about remembering when their programs are due to expire. The automatic renewal service is offered on the original product purchase page, where it can be included or removed from the overall purchase.
We provide a complete satisfaction guarantee for all our products and services. If you would like to refund a recent automatic renewal purchase, you can certainly do so.
Please visit our support page (http://techsupport.paretologic.com/plsupport/) for assistance. A support representative will be happy to speak with you via phone or email in order to refund the automatic renewal service. Please have your order ID ready, or the email address you provided at the time of purchase.
Thank you.
Hi William,
ParetoLogic offers an automatic renewal service, available at the time of the initial purchase. Customers can easily cancel the service at any time, if that is their preference. I understand that you are experiencing some difficulty with this, and we can certainly assist.
I have forwarded your contact details to our Support team, who will get in touch with you shortly.
Thank you.
Hello,
Have you contacted ParetoLogic support for assistance with these issues?
http://techsupport.paretologic.com/plsupport/consumer/question.asp
ParetoLogic support is able to provide full or partial refunds of any ParetoLogic purchase made within 30 days. If you'd like to use the form linked above, our support team can provide more details.
With regards to the additional purchases, please note that these are listed on the original purchase page as options that can be selected or removed. The additional $9.97 was for a bundle purchase, including multiple software. Our hands-free automatic renewal service was offered on the same page. Because both options were selected, they were added to your cart price.
In the weeks leading up to your automatic renewal, you also should have received several confirmations of this via email. These emails also included a link to automatically cancel the renewal service.
We do apologize for any misunderstanding. Again, our support team will be able to provide more information and assistance.
Thank you!
Hi Nigel,
I believe I already responded to your post on Facebook, but I'd like to ensure that readers here have the same information.
Automatic renewals are offered in the sales cart at the time of the initial sale, and can be selected or de-selected there. Prior to the renewal, several emails are also sent to the email address on file to confirm. This email contains links that allow you to cancel immediately.
Our Support team can refund your renewal payment, and ensure that no further renewals are made. You can reach them via our website:
http://techsupport.paretologic.com/plsupport/consumer/question.asp
Thank you again.
Hello,
ParetoLogic's products, including PC Health Advisor, are completely free of all viruses, malware, and other infections. If your PC is infected, we can guarantee that the virus did not come from our websites or software.
With regards to support, we are not able to provide 24/7 telephone support. The best way to reach support is either through our contact form:
http://techsupport.paretologic.com/plsupport/consumer/question.asp
Or, please call during business hours.
Thank you.
Hello Bill
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
I am very sorry to hear of the recent difficulties that you have experienced with your recent purchase. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello freeves
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello Donald
I am very sorry to hear of any confusion that you may have experienced regarding your recent purchase and would be pleased to clarify the details for you. SpeedyPC Pro is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to supportdept@speedypc.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-855-572-5062 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
SpeedyPC Pro Liaison
Hello
I am very sorry to hear of the recent difficulties that you have experienced. SpeedyPC Pro is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to supportdept@speedypc.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-855-572-5062 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
SpeedyPC Pro Liaison
Hello Ian
Thank you for your post.
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official
support channels. I have also just sent you installation and registration instructions via our Support Site, so you will have those shortly.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m.
Pacific Standard Time. If you are calling from Australia, you will need to dial your country code prior to dialing the toll-free number.
We truly appreciate your business Ian, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello George
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official
support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m.
Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello Jan
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official
support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m.
Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello Andor
Thank you so much for your reply. As previously mentioned, we would prefer to discuss your support request via our official support channels.
To contact our support site, please send an email outlining your concerns to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello Bob
I am very sorry to hear of the recent difficulties that you have experienced. SpeedyPC Pro is dedicated to customer satisfaction and we would like to hear from you via our official
support channels.
To contact our support site, please send an email to supportdept@speedypc.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-855-572-5062 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
SpeedyPC Pro Liaison
Hello
I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official
support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-877-420-7340 between the hours of 9 a.m. and 4 p.m.
Pacific Standard Time.
We truly appreciate your business, and look forward to hearing back from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello Margot
I am very sorry to hear of the recent difficulties that you have experienced. SpeedyBackUp is dedicated to customer satisfaction and we would like to hear from you via our official
support channels.
To contact our support site, please send an email to supportdept@speedypc.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of 1-855-572-5062 between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
We look forward to hearing back from you, and to working with you to resolve this matter to your satisfaction.
Kindest Regards
Laura E.
SpeedyPC Liaison
Hello Eunice
Thank you for your post. I am very sorry to hear of the recent difficulties that you have experienced. ParetoLogic is dedicated to customer satisfaction and we would like to hear from you via our official support channels.
To contact our support site, please send an email to customersupport@paretologic.com and someone will get back to you promptly. If you would prefer, you are also able to give us a call on our toll free line of [protected] between the hours of 9 a.m. and 4 p.m. Pacific Standard Time.
Please also know however, that Paretologic is not affiliated in any way with SysTweak or Cleverbridge, so if your charges are from either of them, you may wish to contact them directly for a resolution.
We look forward to hearing from you.
Kindest Regards
Laura E.
Paretologic Liaison
Hello,
I am very sorry to hear of the difficulties you have experienced and would like to do everything I can to assist you. We are committed to customer satisfaction, and offer support to our customers via email and telephone. Furthermore, we are a Microsoft Certified Partner and a member in good standing with the Better Business Bureau (BBB), and keep our company in close line with the standards of each.
From your email, we understand that you have been in contact with our advanced tech support vendor. We contract out this company to provide our clients with 24/7 support for product registration issues. You are not obligated to purchase anything from this advanced tech support vendor. If you did purchase their services and had a negative experience, we can escalate your case to their manager. We can also provide you with their Customer Advocacy line. All of their calls and remote sessions are recorded and an investigation into your case is possible.
Our support department is a small West-coast office available 6:30am to 4pm PST Monday to Friday to provide product and billing support. Your subscription includes complimentary support for a variety of issues. We do offer a 30 day money-back guarantee on all of our purchases so there is no risk in taking advantage of our support while you are within this time frame. We welcome any further questions with regards to helping you feel safe and comfortable in all your dealings with our company. However, if you simply require a refund for the SpeedyPC Pro product you have purchased, we encourage you to contact us directly via our official support channels so that we may proceed with processing the refund on your behalf.
To contact our support site, please submit your inquiry here: http://support.speedypc.com/Pro/contact.php and someone will get back to you promptly.
We truly appreciate your business, and I look forward to hearing back from you at your earliest convenience.
Kindest Regards,
Davina
SpeedyPC Pro Liaison
