The complaint has been investigated and resolved to the customer’s satisfaction.
I was just finishing my 6th semester a DeVry, and getting ready to schedule for my 7th, when I was told one of the classes I needed would no longer be offered on campus because not enough students signed up for it, three I think. I talked to the dean of the degree I was pursing and he told me I could take the class on-line, and that online classes were easy...
The complaint has been investigated and resolved to the customer’s satisfaction.
Back in September, 2007, a charge appeared on my Capital One credit card statement dated 9/19/07 which I felt it necessary to dispute. I immediately sent off my dispute letter dated 9/29/07 (yes, it takes ten days to receive my statements in the mail). They then wrote requesting further information, which I provided to them in a letter dated 11/1/07. I then...
The complaint has been investigated and resolved to the customer’s satisfaction.
These guys are pros at fooling folks. I initially purchased a card from them to call a friend in another country and it worked very well. I used it several times in a month and later purchased more of the same card. Then suddenly, I received a message I only had a few minutes of talk time when attempted to use a card I had just purchased from them. I called...
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed up for their 30 day trial with a money back guarantee. According to the receipt they sent me, a statement found more than 4 pages deep, they stated:
2) CAD $294.76 -- we have successfully processed your credit card for CAD $294.76, which is the Canadian dollar equivalent of the American Dollar Price quoted on the Web site... US$299.
...but when...
The complaint has been investigated and resolved to the customer’s satisfaction.
I asked for specific info on e mail address. Agreed to pay 'special' price of $1.95. Info shown was already 'free' everywhere. I asked my son to use his credit card for me. I not only did not get promised info, they charged the credit $10.00! My son is angry at me and I had to give him an additional $10.00. He says 'never again, I told you they were all...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a collection on my credit report from Unifund. It appears that Unifund purchased a Providian Credit Card account that was charged off in 2002. I was served by the Sheriff with a Notice of Right To Have Exemptions Designated. The form says Unifund filed a judgment against me in May of 2006. I don't know what to do about this.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up for Vonage for what was to be a first month free and otherwise 60 days free trial. 2 Complaints:
1. I was supposed ot get a fax line or second line with the service. Never did.
2. And this is the BIG complaint. Before the 60 day free trial period was up I called to cancel. The customer service rep (all of whom I have ever dealt with are...
The complaint has been investigated and resolved to the customer’s satisfaction.
On February 22, 2008 I closed on a home equity loan from my bank of which I consolidated some bills. As soon as I received the checks I immediately went straight to HFC and gave them a check for $4, 877.30 and requested my account be closed. This was the balance due on the last statement that I had received from them in January. When I handed the...
The complaint has been investigated and resolved to the customer’s satisfaction.
I only agreed to pay $1.95 for information on being a paid secret shopper. The Easysaver company automatically signed me up for a discount savers plan that I had no information on from the snail mail. When I received the easysaver card. I read that I had a trial membership of 30 days. I did join the membership club that had no given monthly membership fee...
The complaint has been investigated and resolved to the customer’s satisfaction.
We bought this TV from target in Jan 07. By Nov. 07 it quit working. We called RCA and were told someone would get back with us in 24-48 hours. It never happened. I called them instead. I was told it was going to take 8 weeks to replace the part needed. I said this was unacceptable, the TV is less than a year old. After much yelling and spending time on...
The complaint has been investigated and resolved to the customer’s satisfaction.
Two weeks ago we tried to pay off a home loan we had with Nationstar Mortgage who had evidently bought the original loan from Centrex. After receiving a call that we were overdue, I spoke with several different service representatives all of whom told me that they had not received the check. I finally spoke with a supervisor (Chandra) who told me that they...
The complaint has been investigated and resolved to the customer’s satisfaction.
Consumer be aware: CarFax advertises to all consumers for no discrimination unlimited number of carfaxes for personal use for one month for $29.99. This is a false advertisement since once you log in and you obtain a relatively fair number they deactivate your account. In my case, I subscribed on 3/20/08 for one month just to be notified by them on 3/23/08...
The complaint has been investigated and resolved to the customer’s satisfaction.
Laptop keyboard defective. "S" and "D" keys don't work. Had computer 1 day and they won't pay shipping to send it to repair or replace. Called, emailed and fax several times and neither Acer nor ShopNBC will pay the shipping.
Horrible customer service! Their product arrived defective and they can't pay $20-$25 shipping on a $1000 purchase!!
The complaint has been investigated and resolved to the customer’s satisfaction.
I just wanted to warm people about this FAKE website called themagicvine.com. There web site is very convincing but please don't waste your money! I wasted $500 dollars on their fake rituals and none of them work. They are a joke! I emailed them 5 times and they won't dare respond. I should have known since they don't even have a phone number or physical address. SAVE YOUR TIME AND MONEY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Was told in December that the corrected product would be shipped to me after Christmas. Printed "The Abbott" on the plaque instead of what was requested "The Abbotts'". They never shipped the corrected item and I have been calling and now they say they have no record of my calls and cannot help me. I have been a good customer for 20 some years and that...
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchase a living room outfit. Sofa, loveseat, recliner and 3 end tables. I was told it would take 10 days for delivery. It now has been 16 days. I have called twice to find out estimated time of delivery and all they could tell me is that it had left the warehouse. UPS and Fed Ex can track...why can't they tell me how long it normally takes. I am...
The complaint has been investigated and resolved to the customer’s satisfaction.
We went to the New Balance store to get laces for the 810s we bought as well as the 753s we bought. We made a special trip to the store just for that purpose. When at the store we first asked the sales person for laces. We explained that the shoes were less than two months old and that we want to keep them in service since they are in serviceable condition...
The complaint has been investigated and resolved to the customer’s satisfaction.
KLM charged my debit card twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA. This has left me with no money to settle a hotel bill and the threat of arrest not to mention 2 missed meetings that formed the very basis for my trip. No 24hr customer support has left me with no-where to spend the night other than in...
The complaint has been investigated and resolved to the customer’s satisfaction.
We purchased a Kithenaid washer and dryer 6 years ago, thinking we were buying quality products. We are a 2 person family who only use the appliances on the weekend.
We have had 2 out of warranty service calls on the dryer and 3 out of warranty service calls on the washer. We finally decided to cut our losses and buy a new washer. We will never buy Kitchenaid again.
The complaint has been investigated and resolved to the customer’s satisfaction.
HOFFMAN refused me, twice, a delivery of oil just prior to the end of my capped-oil price; based on the fact my "automatic" delivery was not due for several weeks.
Yet, ONE WEEK later HOFFMAN delivers fuel despite the fact that each representative told me "You're not scheduled for several weeks" Including numerous messages left and unreturned by HOFFMAN...
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent in my 'shipping fee' for the firms 'free coffee' and 'free coffee maker' and received the product in the time advertised. I used the coffee maker about 12 times in three weeks and now the maker does not work. The 'time' window revolves rapidly changing the hours continually, but does not power up the unit. It is a worthless piece of Chinese junk.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have a Cole Sewell storm door, owned by Pella. The door is deteriorating from the inside out. They will do nothing because the door was on the house when we bought it! It is the materials used in the door and they will not stand behind their product!
The complaint has been investigated and resolved to the customer’s satisfaction.
A contractor laid tile on three different rooms leaving cracks between the tiles. I've tried several times to get him back out here and he won't come back. Not only the cracks, but he did not put my molding back on. I can't find the molding anywhere. Some tile in the kitchen is lower than the rest. Looks terrible. He also cheated me on the money. I also had...
The complaint has been investigated and resolved to the customer’s satisfaction.
Agreed to purchase bedroom furniture from J.C. Penney (somewhat hesitantly), agreed on a date for delivery. We did our part to prepare the room. We were given a window of 4 hours (all of which was during the work day which required someone to take off). The bottom line is that George Moving and Storage (contractor) called 4 1/2 hours later to say they were...
The complaint has been investigated and resolved to the customer’s satisfaction.
Looking for more people who are having this same problem. I booked a wedding chapel for me and my fiancée’s wedding using my wells Fargo check card. Ok. I checked the balance a few minutes later, and it was on my account, taken out and all, for like 3 days. Then today I checked my balance, and the transaction is no where on the site. I’m willing to bet it...
