Well, it's good to know I'm not alone on complaints against Gevalia. I signed up for the "free" Coffee Maker and coffee. The coffee is pretty good, but the Coffee Maker which was free is very poor quality. I actually worked in the Appliance Dept. in a major retail store and have never had someone return a coffeemaker due to a large amount of condensation running down the back of the coffeemaker. We would have to sit a dish towel behind the coffeemaker to catch the large amount of water.
The frightening part is, Gevalia actually sells that coffeemaker in their catalog for over $80. Do not buy any of their products, except for maybe the coffee.
When I e-mailed Gevalia with the complaint, I was told...I'll never forget this, that with every pot of coffee made it is normal for some amount of condensation. Not satisfied, I then contacted their Production dept. Although they would not look into the problem, they would send me a new coffeemaker. I declined and let them know if it was the same poor quality, then the problem would not be solved. I then closed the account after the rude associate told me, " Because the Coffeemaker is free, we cannot help you and if you are not satisfied with the product you can donate it to a charity. I was amazed. Bottom line, admitting to a design flaw would mean a profit loss to Gevalia. I hate to waste anything, so we actually use it in our travel trailer and cuss it every time we use it. LOL.
BEWARE: The coffeemaker sure looks nice and modern to go with any stainless steel kitchen, but it sucks big time.