Prillo review: lies 6

My mom, my sister and i went at prillo store on 2018/05/30 (6025, jean talon st-leonard QC, H1H 1M6) to buy a bedroom set for $4712. The sellers was an old guy his name is Mario Filice he asked for a $200 deposit to secure the purchase for the bedroom set we chose, i payed the deposit with my debit card. On june 11th 2018 he called to let me know the bedroom set is sold out we have to come to the store and choose another one on june 12 2018 we went back to the store my mom did see anything she likes we asked for the deposit back, the salesman (Mario Filice) ok no problem i will cancel everything and you will receive a check in the mail. I never received the check i got a prillo credit from them instead of my check (june 18 2018) i went the same day to the store and told him i never receveived my check but i got a credit card from you instead he said dont worry about it. its because everything was in process thats why i still received the credit card he said just cancel the card, i said ok now tell me when i will receive my check he said since i paid with a debit card he cant do anything he has to call headquarter so they can refund me my money. He was talking to somebody on the phone they were arguing and i asked him whats going on and i was getting very upset i told him to take my money it was very easy now to refund me its a problem, he said he's not the boss he's just a salesman he doesnt do refund. I asked him for his boss number he wrote down the number for me [protected]) he told me to ask for Tom (Thomas Leeming). On june 19 2018 we cancelled the prillo credit card and i called Tom very rude guy and arrogant i explained everything to him he said he will call his salesman the find out whats going on and he called me back he asked for my address so he can send me the $200 deposit . He sent a letter on june 27 2018 instead to let me know all sales are final when i called him he said he will find me the same bedroom set in the US i cleary told him i dont want his bedroom set anymore we brought our business somewhere else i just need my refund and he hang up on me. i went to Quebec consumer right and told them what happened, they made me send him a formal notice to give him 10 to refund me my money. I sent him a formal notice on july 3 2018 after 10 days i called (july 18 2018 ) Tom said my bank Desjardins took the money back from him i said do not do business with desjardins i do business with TD bank tom replied one of them i said im going to call TD bank to find out when i called Td they said thats not true when i called him back to let him know he lied to me he hang up on me. Went back to Quebec consumer right told them he never give me my money back they asked me to do a small claim for $99 i said he owed me $200 only why would i do a small claim for $99 and i dont have any garanti hes going to refund me my money what was the point for me to come here they said they just needed the complaint in their system theirs nothing they can do about it unless i do a small claim (Quebec consumer right big wast of time) until now Tom never refund me my money . Im begging people dont go to any prillo store those peole are scarmmers and quebec consumers right is [censored] too.

From what I have heard, Prillo has a standing policy to not give refunds. As a result, their salespeople have no an incentive to sell you anything, by hook or crook! If you find later that you are dissatisfied, tough luck! The salesperson still gets their commission and you get stuck with at best a credit to a store with questionable business practices!

now i should call you!? right why don't you take control of your company and call these costumers that are victims of this ongoing situation ... Wesley you should seriously take care of your customers the salesmen's you have in place are gonna kill your company !

I have waited years for a simple refund ... I'm thinking of going to court if they don't refund me my 5000 broken defective couch from palliser ! This a very very bad company witch don't care about the client STAY AWAY ! a lot of cheap chiness stuff amongst the real stuff very confusing just like the staff they never ever call back just bring them to court they went a few times already look it up ...Petite creance here i come

It is unfortunate you are having this issue with Prillo Furniture. We have been conducting business in Montreal for the last 35 years and pride ourselves on service and quality. I would be more than happy to address any concerns you may have. Please contact me directly.
Wesley Prillo
[protected]

My only experience with prillos' turned out to be a really time consuming ordeal. I had to send BACK delivery of a sofa set 3 TIMES due to them sending me a faulty sofa. Each time upon delivery I would receive the same faulty sofa; I believe they just wanted me to either not notice or just accept what they were giving me. I called the store and spoke to sales only to flick them off after a brief attempt by them to waste more of my time. I finally spoke to mr "prillo" and received a much expected full refund.