Prevea Health Servicesyour billing practices

C Nov 15, 2019
This review was posted by
a verified customer
Verified customer

I was required to assign a PCP this year for my insurance. I chose Dr. Cupino in Lena as his is the office we have been going to for around 20 years. He is the only MD in the office and as such is frequently unavailable. His PA Janet is a warm, kind, funny and knowledgeable person and honestly, we prefer seeing her. However, since I can only have a PCP that is accredited through UHC as a T1 provider and I frequently can't get in with Dr. Cupino, we are now being assessed charges applying to our deductible for using a non-tiered provider. When I contacted your billing, I was told it wasn't something they could fix. If I saw Janet, they have to bill under Janet's name. I know that's not always true as I work for an insurance company and I'm asking you to consider submitting the charges under locum tenens for Shawn Hyde and Carra Hyde for September, October and November.

I do not expect you to require Dr. Cupino to work ridiculous hours, but if I'm seeing his PA because he's unavailable, I expect to be able to apply my benefits appropriately. It's not the doctor's fault he's booked and it's not ours that we needed to be seen at the times we were seen.

Here are 2 of the account numbers for reference. [protected] and [protected]. If you need to contact me, my phone number is [protected]. I have a confidential vmail. Thank you.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.