Premier Association Management

I think they don't have good business ethics, and they do bad and sketchy management stuff to make money by charging homeowners for every little thing. They have fees, fines, and charges for silly things, like asking for a pressure wash in December when it's cold outside with temperatures in the 40s and 50s.

Julie, with 4 reviews, just now edited her critique on professionalism, quality, responsiveness, and value, stating the management company is terrible. The property managers are accused of lying to board members and homeowners, being reluctant to work, leading to the board taking on their tasks. They reportedly opened a new bank account without consulting the board. Julie warns that their contract lacks a termination clause, advising to add one or avoid the company, as it is one-sided. The board has lost vendors due to unpaid bills and had to find new ones independently. Communication issues are highlighted, with no returned calls or emails. The owner, Gina, is criticized for prioritizing money over customer service. Julie advises steering clear of Premier Association Management of Central Florida, Inc.

PCAM manage a land that’s behind my property, back in 2020 one of the trees felt in my backyard causing damages at the time a gentleman show up with a company cut the tree. Since the other tree was no impact according to the contractor it was left alone. Fast forward 2023 a tree felt causing more damages, not only is this a safety hazard to my kids and family is time consuming trying to get the right person to get this matter resolve. Now with two weeks of research being dealing with a “Manager” called April yet to resolve this issue.

They had our car towed for an expired tag, and we're currently in the process of switching the car from Ohio to Florida. We recently got the car since we couldn't bring it with us when we moved in May, and now we're trying to sort out the car situation. They don't have a problem sending warnings for other things, but for something like this that takes time and multiple moving parts, they can't send a warning. There's nothing in the paperwork we signed that says we can't have a car with expired tags parked. We also checked the website, and there's nothing mentioned about expired tags. They didn't even try to reach out to us, so we had to call 911 because we thought our car was stolen. We'll be reimbursed for getting our car out of impound so we can continue the tag process.

I got a rental property and the Home Owners Association changed property managers (from Sentry Mgmt to Premier Assoc Mgmt of Central FL). With Sentry, all of my HOA payments were setup for automatic EFT payments. After a few months I reached out to Sentry only to find that property was no longer managed by Premier. I was informed by Chris G at Premier that they turned my account over to collections. This was odd because they never once mailed any communications to my home or to the address where my LLC is filed. It seems they only sent noticed to the rental unit, which my tenants ignored. In good faith, when I learned of the amount owed, I communicated with Chris and I mailed a check that day to the collection agency. I paid the full amount due, less the collection agency fees because Premier had not done any diligence to reach me. In fact, it took numbers emails and phone calls to even figure out what happened.

Diane B, the property manager, is breaking the parking rules set by the HOA. She's charging me an extra fee for a garage decal that I didn't authorize. I bought a townhome in Fountain Parke in Lake Mary on March 27. On May 19, I emailed Christina G, the Manager Assistant, about accessing the community portal, updating my name as the new owner, and registering my vehicles and guests. I had a couple of phone calls with Ms. G and Diane B in April before sending the email. On May 27, Ms. G emailed me a parking registration and checklist, saying I could drop off the application at the clubhouse mailbox. She promised to process it within two business days and deliver the barcodes to my front door. I followed the instructions and dropped off the application on May 27. However, I never received the decals, so I continued using the visitor's side of the gate to enter the community. On September 8, I emailed Christina G to let her know that I still didn't have gate access and had to use the visitor's side. I also mentioned that I completed the vehicle forms but hadn't received the decals as an owner. I asked if they needed any additional information from me. On November 6, I received a warning notice for not completing a parking application. The notice said I had to return the application within 14 days and that there was a $25 charge for garage barcodes and an annual fee of $300 for street barcodes. On November 10, Christina G emailed me back, saying that the application I submitted was only used to add my name and phone number to the gate system. I asked her to update my account with the information I provided and remove any fees or fines since I didn't receive proper instructions on the forms. The forms don't mention anything about property owners with dual residency. So, on November 10, I submitted another application with all the necessary information and supporting documents. On November 17, Diane B emailed me in response to a phone call I made asking about the parking application and barcodes. I also asked for a copy of the parking policy since I didn't have one and information about the $25 decal fee. She said that the board was still waiting for documents requested on September 18 in order to process my parking registration. I requested a street handicap parking spot for one vehicle and a garage barcode for the other. My application should have been processed already. She provided a copy of the parking policy, the application, and the checklist in her email. On November 18, I replied to Diane B's email and let her know that I read through the parking policy she sent. I told her that the $25 barcode fee is for replacements, and as a new owner, I never received any barcodes. I also pointed out that the parking policy states that new owners should be given garage barcodes upon vehicle registration. I mentioned that I submitted two applications (one in May and one in November) with all the required documents to register my vehicles as a dual resident. I asked her to register my vehicles and provide the barcodes as stated in the parking policy. I also mentioned that I've been using the visitor's gate because I haven't received the proper barcodes. On November 19, Diane B called me regarding my email and then sent me an email confirming that she could issue me two garage bar decals at a cost of $25.00 per decal. I replied to her email and reiterated what she told me on the phone, which was that the decals aren't given for free and the $25 fee mentioned in the parking policy was for previous owners who needed their decals reissued after the changeover.

Got a letter from the H.O.A. on Aug. 24 to take out weeds from the flower bed (dated Aug. 19). Took out the weeds and put in new mulch by Sept. 2 (got pics to show the bed was done). Got another notice on Sept. 20, dated Sept. 15, and got a $50.00 fine for not following H.O.A. rules. Premier Association Management, Inc. needs to get their dates right.

I gotta say, Premier Association Management, Inc. ain't doing too hot. My experience with them has been a real headache. First off, this lady named *** is always on my case about every little thing. She thinks she's the boss of the neighborhood or something. She even yelled at my kids once when they were just playing outside. And get this, she told them she knows the HOA personally. Like, who cares? Then she goes and complains to the HOA about a hole in my garage and me moving my garbage cans. And don't even get me started on the time she filmed us doing fireworks. Like, what's her deal? And now she's trying to tell me where I can park my car? Give me a break. I'm gonna have to file harassment charges against her if this keeps up. And if the HOA doesn't do something about it, I'll have to take legal action against them too. It's just ridiculous.

We moved here in September , but in January Premier Association Management came in and started sending us notices about "Beds" without issuing new books. I had to refer to the old manager's book, which was confusing. I corrected the first offense, but they kept sending more fines. They don't care if you make the correction, they just keep fining you. Even if you are raking and mulching, they continue to fine you for any violation. They take pictures from afar in black and white and only change the fines on the same form letter. During the pandemic, I wanted to garden to stay healthy, but they kept fining me. I corrected the violation and paid the fines, but they still increased the fines. They don't communicate well and leave you wondering what they are up to. The prior management was better and people were happier. It's unfair and a tactic to collect money from residents. Why is Premier Association Management allowed to do business like this?