The complaint has been investigated and
resolved to the customer's satisfactionResolved Prada — handbag
resolved to the customer's satisfaction
My mother in law bought a $1, 000 prada Handbag at the Prada Store on 5th avenue, New York City. After a few days of regular use, the strap simply ripped, rendering the handbag unusable. The handbag itself is fine, but the strap is of such poor quality that it makes me wonder how can anyone charge $1, 000 for this kind of product. I've tried to contact Prada via email, but simply got ignored. I live in Brazil and contacting the store directly will be difficult, for a variety of reasons, can anyone tell me how to contact Prada customer service online and actually get a response?