POS PROS
reviews and complaints

Bill V & Che Pascua have been over the top helpful since day 1! We look forward to a great relationship as time goes on. I highly recommend for a small business.

Kimberly has helped me since I have acquired information. She was very knowledgeable about the equipment and she made the process go very simple and easy. Thank you so much for your help ! The system is operating perfectly!

Do not do business with this company. Horrible customer care. No return calls, No supervisor is ever available. Hidden fees. Shop around and ask questions prior to doing business. BUYER BEWARE! Wish I could leave ZERO Stars for a rating.

Che was very helpful, as well as patient when it came to setting up my device. He walked me through everything, explained everything as he walked me through it, made sure I understood what we did, and was just an all around nice guy! Very knowledgeable about the product!

Pat *** at POS Pros was extremely helpful while working with me to beat my current provider's rates. I have two retail locations, and had gotten bogged down comparing Point of Sale hardware, POS software, and credit card processing fees and charges. Pat offered clear pricing, and was very up-front about total costs.

Che *** is GREATTTTT. While our conversations were back and fourth Che never gave me the impression over the phone that he was getting irritated by my non knowledge of my system. Che never made me feel like " I really don't want to call in due to they were going to be rude like some other establishments. Thank you Che

I think that POS Pros is a great company. We have had them now for almost a year and we have had no trouble with any transactions, the fees are very reasonable, and the customer service is fantastic! Amber U. assisted me with the utmost care, promptness and professionalism anyone could ask for! I give them a huge thumbs up!

Che Pascua helps Aikman Wildlife Adventure immensely. Everytime we call or email with a question, he is very happy to speak with us and always has an answer or finds a solution. We are very happy that we signed up with POSPROS because of this excellent customer service. We highly recommend Che and this company to help you with your needs. Aikman Wildlife Adventure-Management

Terrible services in overall. They took forever to send me the money the business made. When they did send the money, it was not even the total amount. Tried cancelling my account and they would not let me until I get my money. They kept charging me monthly fees while my money was "missing". I felt like I was trapped and being scammed. DON'T WORK WITH THEM IT WILL STRESS YOU OUT

This POS company is a total nightmare. They mislead you into getting a clover device with them, then overcharge you. I had to sell my business due to sickness. I completed all forms to cancel services and returned device to POS Pros. They still charged me $165 for December even though I did not process any credit card transaction in December. They are a rip off company. Divine Breeze. Pos Pros customer from June to November

Shawn went above and beyond to help our small business set up a Point of Sale (POS) system fast, and shipped us the equipment with tracking number the same day we called. He is very professional and very pleasant to talk to. He listened to us to understand business need, he explained the benefits and costs of different POS systems, and he helped us choose the best one for our business purposes. I highly recommend Shawn and his team. He is best!

Worst ever experience with Pospros. I was offered around 0.35 to 2.46% fee as per my contract which includes 2.46% for keyed in transactions and was told monthly fee wound be waived off. Another fee credit card protection and regulatory fee plus statment fee was included. Overall, I was paying aroundf 4.2 to 5.1% in fees. Tried resolving this with their team (multiple people who stopped responding during a short period of time because they left the company) and was in touch with a manager as well who offered to "revise" the contract terms at like 3.6 or 3.8% rate. I said, all I am asking is to honor the my contract terms but no, 1 year has almost passed and I am relieved that I will not renew my contract which they mentioned, would charhe me for early terimation fee if I end the contrac early. For other customer, I would say to get the contract with Clover directly, who told me in the first place to beware of third paty.

BEWARE! This company is fraudulent. I signed up for a one year contract at $5 per month, plus % on each card charge. It was a very hectic time in my life and I so I wasn't paying attention, but I cam to realize that the first withdrawal was for $10 and the next 3 charges were for $25. Then they started withdrawing &65! When I cottoned on, I immediately called. I was told that I was being charged $55 extra every month because I hadn't been using the machine. I pointed out that those terms were not made clear to me. They then sent me a contract I had never seen before which contained completely different terms and had my details on it and my signature. They had taken the details I put on the application form and put it on this contract! I told them that I didn't sign the contract, and for them to prove that I did by forwarding the email where I was sent the contract and had sent it back filled in. At the same time I forwarded them the proof of the terms I had agreed to and the form I had filled in. Of course they couldn't prove anything, but still insisted and continued to charge another 2 x $65. In the end I had to contact the bank to prevent them unlawfully withdrawing any more and I have also contacted the police, who confirmed that it was a fraud.

Just like many businesses in this country when covid19 hit I was forced to close down for good.i attempted to cancel the service but was informed it would be almost $4000 to do so. The best the could offer was a seasonal hold which is a measly $4 off the monthly amount of keeping it open. Since it had to stay open I ran one transaction on it and the fees were equal to half of the transaction. All I want to do is get rid of the account but am being held hostage by crap service with a crap company which has no real solutions to help.

I agreed to purchase a point of sale equipment for my small business from clover know as pos pros. The was salesman R ***n. Mr. R sent me the application to purchase the product. I reviewed and returned the application to Mr. Mossman. The equipment was sent to me with a payment of $65.00 per a month for three months which i agreed to. Upon reviewing my contract i noticed charges and information on this contract that i did not agree to and would not put on any paperwork was on this contract. This contract states i own a home i do not, the contract states my business gross $60,000 per year it does not, the contract states i am the president i an not. Also the fees listed were not on the contract i signed. I contact pos pros and spoke to A *** at only to be told that this is the contract i signed.

I ordered a POS Cash register from Clover, which is the company name given when ordered 9/8. I paid $150.00 in total for machine and merchant. I received the machine on 9/16 set it up and it came on and just out of nowhere powered off stating, "Shutting down", I proceeded and called the company regarding this issue. They gave me tech support and they couldn't get it to stay on either. So replaced the cords 3 times, then a new machine and still not staying powered on. Was told to return everything by Shane the tech and I would receive a refund on 9/23. Shipped out on 9/24 and they received on 9/30.Once they received the merchandise, they activated it themselves and sent me an email stating account is active and I sent an email back stating, I don't have device and it was defective in my store. The merchant took a payment of $14.90 for the month of September payment and then on 10/8 they just took $350.00 from my account for cancellation of contract. My issue is this how can you honor a contract and I have no device and never used the merchant services. When they received the merchandise they activated it from their facility with my information and telling me I can access from my phone and I stated I have no memory for that on my phone and I paid to use a device not my phone.

WE STARTED SERVICE WITH POSPRO'S CREDIT CARD SERVICE ON MARCH 27. THEY WERE AWARE THAT WE DO NOT USE CREDIT CARD SERVICE OFTEN, MAYBE ONCE A MONTH AND I WAS AWARE THAT A SMALL CHARGE OF AROUND 10.00 WOULD BE CHARGED IF I DIDN'T MEET THE MINIMUM DOLLAR AMOUNT EACH MONTH. IN FEBUARY 2020 WE TOOK A CREDIT CARD PAYMENT OF $265.96 AND THEY TOOK THERE FEE OF $4.23, THEN I NOTICED ON MY BANK STATMENT THAT THEY ALSO CHARGED $182.12. AFTER SPENDING ALL DAY TRYING TO CONTACT SOMEONE TO EXPLAIN THIS CHARGE I WAS INFORMED THAT 60.00 OF THE 182.12 WAS A CHARGE FOR NON-PCI COMPLIANCE THAT THEY INFORMED ME THAT I HAD BEEN OUT OF COMPLIANCE SENCE APRIL 17,2019. SO I WAS OUT OF COMPLIANCE STARTING 3 WEEKS AFTER SIGNING UP AND I HAVE BEEN PAYING THIS FEE EVERY MONTH. $99.99 OF THE 182.12 WAS AN ANNUAL FEE THAT I WAS UNAWARE OF AND NOT INFORMED OF WHEN SIGNING UP. THE BALANCE OF $23.00 WAS APPARENTLY NOT MEETING THE MINIMUM DOLLAR AMOUNT. THEY OFFERED TO REFUND THE $99.99 AND ONE MONTH ($60.00) OF THE PCI NON-COMPLIANT FEE BUT I WANTED TO CANCEL THE SERVICE. I WAS INFORMED THAT IF I CANCELED THEN NO REFUND AND I WOULD BE CHARGED 600.00 BECAUSE CONTRACT WASN'T UP UNTIL MARCH 27,2020. I WAS NOT AWARE OF ANY YEARLY CONTRACT OR ANNUAL FEE OR NON COMPLIANCE FEE. AFTER SPENDING HOURS BEING TRANSFERRED TO DIFFERENT PEOPLE AND BEING GIVEN DIFFERENT PHONE NUMBERS I FINALLY WAS ABLE TO TALK TO SOMEONE THAT HELPED ME GET COMPLIANT WITH A FEW QUESTIONS SO I WILL NOT BE CHARGED NEXT MONTH.

I have contacted this company november 11 and spoke to Mr. That time during my inquiry The assign staff did not mention to me that i will have to be in the contract with them. he give me a great deal to use there merchant processing accounnt in a very low fees, then i decided to open a merchant business account to them, I give them the information they needed. and they said they will be the one to take care of my account, as soon as i give them my information they sent me an email instruction how to use my merchant account but none of the email i recieved from them have no contract form. December 7,2020 I have a client that wanted to pay by credit card, the first time i run my clients credit card. I waited 5 days and contacted them how come the money is not in my bank account yet, the informed me that there was an error in my bank details and that they will put my money on hold, and in able for me to recieved that money i run i have to pay an extra 35 dollar fee to edit my bank details they provided me form that needs signature, after that i dont feel really safe to this company, I ask the staff I dont feel safe with this transaction and would like to terminate my account, they said i have to fee terminating fee of 350 for i am in contract for 1 year. I said i did not recieved any contract form and did not sign any contract, then they told me we will email u the contract u are, after i recieved the email I recieved a contract form stating I sign the contract electronically, my concern how did they come up with the contract and not even sending me the information of that form. and for them holding my money is totally a big issue for me specially i just started my small business.