Pos Malaysia
reviews and complaints

I arranged a EMS post laju to send document (1page) from Ipoh to Singapore. It cost me RM41, I was informed that the document can reached to the recipient within 3 to 5 working days. On 3rd day, the status shown that the document reached Singapore agent facility, however on 5th day the recipient still had not received the doc. I called up post laju to complain. Then the recipient received the doc few days which she got the document in letter box. It was sent by normal post through Singapore local post, on the envelope it shown S$0.50 stamp. What kind of service is this ? It supposed to be door to door which did not fulfill and also it did not deliver within the stated period. Please do not provide such service if it cannot be fulfiled and cheating customers money.

On 6/12/2021, my parcel PL357042230805 was attempted to be delivered at 6:30 pm (over the office hour) at Venture Technocom, Jalan Firma 1. The delivery man did not call upon making the delivery. Why this can happen?, do the postlaju did know that any delivery has to be made during office hours and is supposed to inform the received of the delivery?

No tiket aduan saya 579645 dan no tracking parcel saya CD409731975my. Saya telah mengadukan aduan tentang status barang saya yg tidak bergerak seminggu lepas penghantaran dr JHB ke Tawau pada 29hb Okt 2021. Pihak pos Malaysia masih tidak mengemaskini aduan saya dan hanya berjanji saya akan mendapatkan barang saya pada 29hb Nov 2021. Tetapi sehingga kini, setelah aduan saya yg ke lima. Mereka masih gagal menyampaikan amanah utk menghantar barang saya pada 01 Disember 2021. Perkhidmatan pos Malaysia ini antara yg paling buruk dan tiada integriti dlm menyampaikan khidmat amanah dr pelanggan. Telefon 03-[protected] langsung tidak berguna. Tiada yg menjawab panggilan telefon. Servis paling hina apabila tidak amanah dan gagal atas kepercayaan kpd pelanggan.

Ordered a parcel on shopee which is supposed to arrive yesterday but status is still "to ship" even though seller has passed the item to poslaju. Seller has filed a complain and said poslaju said they have misplaced the item. Extended shopee guarantee but not sure if it will reach by 2nd December. Below is the tracking number:
Tracking number PL317640432269

Salam Sejahtera

Tuan,

Aduan Tidak Menerima Surat Berdaftar Pos Laju

Nama:DR. VICHETERA A/P RAJAGANI

No. Item: RY145462884MY

Tel: [protected]

Untuk makluman tuan, saya menerima slip pos laju pada 5/11/2021 dalam post box saya.

2. Saya telah menghubungi cawangan serahan batu 9 cheras di atas nombor telefon yang tertera dalam slip pos laju tersebut (03-[protected]) berkali-kali dari 5/11 hingga hari ni (25/11/21) namun sehingga hari ini tidak dapt dihubungi, talian telipon tidak dijawap.

3. Aduan saya yang pertama mengapa surat berdaftar tidak diserahkan terus kepada penerima sedangkan 24 jam saya berada di rumah, penghantar pos laju langsung tidak nenghubungi saya untuk penghantaran tersebut. Sekiranya rasa terbeban untuk naik ke atas rumah dan menyerahkan surat tersebut, sekurang-kurangnya perlu telipon untuk menghubungi penerima.

4. Apabila saya cuba menghubungi cawangan serahan pos laju, walaupun beribu kali ditelipon namun talian tidak dijawap. Mengapa?

5. Waktu operasi dinyatakan dari hari Isnin-Jumaat sahaja. Sabtu Ahad dan hari cuti umum ditutup. Jadi bagi orang yang bekerja bila masa yang membolehkan kita datang mengambil dokumen tersebut?

Saya amat kecewa dengan perkhidmatan pos laju di mana ini bukan kali pertama saya menghadapi masalah sebegini.

Mohon perhatian, tindakan dan maklum balas dari pihak tuan secepat mungkin.

Sekian terima kasih

DR.VICHETERA RAJAGANI
[protected]

My important parcel that I forgot when coming back to my country have been stuck with POSTMALAYSIA for almost a month now, at this point it is time for me to return back to Malaysia so the service did not deliver on time and have failed miserably. Please, POSMALAYSIA deliver the parcels on the promised range of dates, we have paid high prices for this service.

My 3 parcels are in pending and are not arriving in destination country "Pakistan"
Tracking numbers are below:
1: UD365383421MY
2: UD366174393MY
3: UD366500084MY
Please ship these parcels so that they arrive in destination country
I want my parcels to arrive as soon as possible
Please check it.

They had been shipped since 15 October, 26 October, 2nd November respectively.
Please check these parcels and make sure you ship them as soon as possible.

Thank you.

Parcel sampai di rumah dalam pukul 11pagi 9hb Nov 2021.Anak saya telah mengambil parcel tanpa tandatangan. Anak saya tidak melihat keadaan parcel tersebut tetapi telah memberikan parcel tersebut kpd adikknya. Di dapati parcel tersebut telah dibuka terlebih dahulu oleh orang lain. Parcel kemudian di soletaip dan didapati barang di dlm parcel juga telah dibukan n diambil oleh orang yg tidak bertanggujawab.

Hi Good Afternoon Pos Laju Puchong, Selangor,

I'm Syarifah buyer from Shoppe. I am aware my parcel has not moved since 16/11/2021 and until 17/11/2021 (1:51pm) still not moving out for delivery. This is not the first time has happened from Pos Laju Puchong, but it is the second time my items are pending at Pos Laju Brunch Puchong. Previously it took about a week before my parcel safely arrived in my hands after I made a complaint. This is very disappointing from POS LAJU. Llease don't make the same mistake. I really need my parcel thats VERY URGENT. Please take note of my complaint.

Thank you.

Regards,
Syarifah Asmat
[protected]

Hi Pos Malaysia, my parcels LP130431885CN, LP130626737CN and LB009983315CN has been stuck in dispatch out from transit office from 20/10/2021. Can u help provide any update on this?

Im not at house during the posmen send the parcel as i working, i also didnt pickup tha call as i working in ICU so that i cannot bring phone during working time, but the posmen ask me to collect the parcel at the poslaju penang, , if i need to collect the parcel by myself what for i order online, i dont have time, , usually all the courier before this put my item inside the pos box, and inform that the item is there, why poslaju cannot do so and ask people to collect by ourself ? My holiday only at the end of months and i want to use the item immediately, i hope poslaju will send back my item and i didnt need to go to poslaju to collect by myself, i hope your side will solve this matter immediately, thankyou

Hi sir/madam,

Kindly assist to track my parcel to my customer with tracking no :erc651 1462286my with attention to meibo.

The last system update was 12 oct and no more update. Lost and found whatsapp and said consignment note separate from parcel.. I have provided all the items details. I have writen tracking no on the parcel with marker pen.. Even separate.. It should be able to track.

I have went to balakong branch twice to make report and filled up the complaint form but no news yet.

Total items 12 pcs of clothes (7 blouses and 5 shorts). I have provided lost and found the pictures of the designs too. But no one able to assist for the parcel tracking.

Appreciate if you could be able to search the parcel as soon as possible. Thousand thanks for your help.

I can be contacted at [protected] evie tham.

23/9/2021
[protected]
parcel supposedly will be delivered to Samsung Electronics (M) Sdn Bhd at 10:30 am (based on check at the waybill tracking number) and i already check at Pos Laju office Port Klang. The staff said parcel already dive to the one the guard name fatimah. But the guard already resign on 01/09/2021, thus the information not tally and i didnt get the details info. When i check at the cctv office. there is no parcel coming at that day from Pos Laju.

anything can be email me the feedback at alizuddin.[protected]@samsung.com

USA USPS Tracking No. CJ189607052US
My parcel was send from US to Malaysia, It reach me late & damage. I would like to claim back the damage item with amount USD59 plus postage USD70. I attach together is the photo of the parcel I received is damage

please do update my parcel. i track my parcel as state 18/10/2021 parcel was dispatched out from poslaju lahad datu to poslaju cawangan cenderawasih felda sahabat. till today 23/10/2021 i did not receive yet my parcel. is it takes several day from pos laju lahad datu reach to poslaju cenderawasih? and the system did not update anything. please do update to let me know where my parcel at. thank you

I went to POS laju Kampung Tawas today. Just asked whether I could get the form to fill in for sending parcel. And the answer is so rude by asking me to wait for my turn. As they always give the borang whenever I came here, suddenly saying this does not make it right, in the name of 'follpwong procedure" isn't it? I'm disappointed with the service of asking do you think it's secure enough to send the wrapped item. As a customer, I said it's fine and the way of asking it is different from other customers. I guess no one taught her how to talk politely..take action of your staff, they can be at home if they have a bad day. Staff name Juhana.

entah kali keberapa nak complaint . nak tanya masalahnya kenapa ? barang penting tapi alih2 tak dapat . please respon

Pada bulan March 2021, saya membuat renew roadtax kereta saya di pejabat pos cawangan Tasek Gelugor, Pulau Pinang. Setelah bayaran untuk insuran dan roadtax dibuat, kerani kaunter bagitahu mereka tak dapat cetak roadtax saya kerana kaunter JPJ seberang jaya pulau pinang ditutup sebab kes covid-19. Saya di kehendaki datang semula ke pejabat pos tasek gelugor pada 1/4/2021, tapi masih tak boleh print, masalah JPJ kaunter tutup. Kerani minta saya datang balik bila kaunter JPJ di buka.

Pada 7/10/21 saya ke pejabat pos cawangan tasek gelugor untuk tujuan di atas, tapi kerani kaunter bagitahu roadtax kereta saya sudah di ambil. Bila saya minta maklumat lanjut tentang tarikh, siapa dan dimana ia di ambil, kerani kaunter tak dapat bagi jawapan.

Saya nak tahu macamana pos malaysia nak selesaikan masalah ini.

Hello. I want to cancel delivery for parcel erb149563778my
But I cant open feedback site to ask for ticket.
Please cancel the delivery. I dont want delivery anymore. I dont want money back at all I just want to resignate from delivery of parcel erb149563778my. Can you cancel the delivery for me?

As what shown in pictures, it is a registered post letter which basically needs my identification number to receive it but the problem here is the courier didn't even knock on my door or ring the bell. He just left the notice there on my fence. To say that i don't have any letter box that absolutely insane i have it nearby the ring bell but the courier never bother to go up the hill to my house because my house is on the hill. How would i know if they left it on the fence which basically down the hill. Please solve this issue! I've complained so many times about this but seems like no action has been taken!