Pos Malaysia
reviews and complaints

ER706626052MY tracking number my parcel
pos laju rawang memang ada masalah penghantaran barang ke..dari 5.11 sehingga 13.11 barang saya tersimpan di pos laju rawang dan tidak di bawa keluar untuk proses penghantaran..sila buat penghantaran dengan kadar segera, bukan sekali saya terkena macam..bila barang sampai sahaja di pos laju rawang..pasti penghantaran mengambil masa sehingga 2 minggu..

It's happened just now (13/11/2018 ) (tracking number er63263159) . I called. [protected] which sent " Sila ambil item di po sungai besi ". This number called me around 1.31pm which I was in my class and unable to pick up the parcel. I tried ask to the guy where he sent but he just ignored me. It's okay. When I called back, the guy said he was not responsible for this and even ask me why I come and ask him. I asked him why he don't just pass the parcel to the guard and he just keep saying he don't know anything and don't even try to solve my problem. Is this really the altitude of a worker should have? Please do advice. Tq!

EN025379726MY ( complaint number [protected])
EN025379730MY ( complaint number [protected])

Two of my parcel sent on 7/11/2018 to Kota Kinabalu have not been delivered . It seem to be stuck in transit office in Kuala Lumpur and sent to Kota kinabalu

Sender is Datuk Bridget Lai, Telephone [protected]
A5 The Madge, 12 Persiaran Madge, 55000 KL

Parcels were addressed to
Datin Lim Lee Li, Lot 44 Vip Lot, Jalan Lintas,
88300 Kota Kinabalu, Sabah
Telephone [protected]

Barang saya dari 5.11.2018 dan 8.11.2018 telah sampai d pos ofis Betong Sarawak. Rekod menyatakan telah sampai di pos ofis dan masih todah dihantar keluar. Bagaimanapun posmen msh tak hantar ke rumah sehingga ke hari inj. Rujukan barang ER571985616MY dan ER583525869MY. Sebelum ini beberapa kali barang yang dihantar lambat sampai ke tanggan pelangan sedangkan telah berada di pos ofis dalam tempoh 2ke3 hari

PosLaju Team losed my package, and they acknowledged that but till now they didn't refund my money back after a hundreds emails to them:

Here is example of few emails:

**************************************

Wednesday, 07 November 2018, 04:00PM +08:00 from Redouane Chaouche redouane.[protected]@hotmail.com:

Hi Mohd Iskandar,

As I motioned before I didn't get the Posting receipt from poslaju Kiosk (3) A copy of posting receipt).

And from where I will bring 2. A copy of consignment note
3. A copy of posting receipt
5. A copy of SSM Registration Certificate
** the receiver's Identification Card (IC).
And I'm the sender I'm returning back the product to the seller to get a refund from shoopee, but you lost the item, so it's my product and I paid money for that and reciever (seller) already getted my money when I purchased, so how come the compensation amount will go to him? And from where I will bring the receiver passport number or his company registration number?

What is this all unlogic requirements? From where I will bring them? You lost my parcel and now you are making it difficult for me?

**I purchased the camera from shooppee, and I requested for refund and they asked me to return the product to the seller and that's what I did, but you lost the package, so you need to refund me and not the reciever (seller) as he get the money I paid to shoppee, but me you lost the product so there is no refund from shooppe to me unless the seller will receive the returned product, so since you are the one who loses it so you need to refund me.

Please read carefully and understand I already explained everything. Refund my money back.

Regards,

Redouane

Wednesday, 07 November 2018, 00:34PM +08:00 from Customer Care [protected]@pos.com.my:

Our Reference : [protected]

Date : 7.11.2018

Dear Ms/Mr. Redouane,

Subject : ITEM DECLARED LOST - [protected] - ER205189604MY

Kindly be informed that base on investigation report [protected] for item ER205189604MY have concluded that your item is untraceable and declared lost.

Please accept our apology for the inconvenience may have caused you. Please furnish us with the followings for an official request for compensation:

1. A complete PP1 form (as enclosed above - to be filled separately)
2. A copy of consignment note
3. A copy of posting receipt
4. A copy of Identification Card (should the sender's address is a residential address) or;
5. A copy of SSM Registration Certificate (should the sender's address is a company address)
6. Invoice of item posted.

Should the compensation to be done under the receiver's name, sender is advised to provide an authorized letter to name the receiver as the recipient of the compensation amount and also the copy of the receiver's Identification Card (IC).

Thus, we will forward to the respective department for further action.

We thank you for your feedback and comments. For more information on Pos Malaysia's products and services, please visit www.pos.com.my

Yours sincerely,

On behalf of POS MALAYSIA BERHAD

______________________________________________________

Mohd Iskandar

Pos Malaysia Contact Centre

______________________________________________________

www.pos.com.my

This e-mail and any attachments thereto may contain confidential information and/or information protected by intellectual property rights for the exclusive attention of the intended addressees named above. If you have received this transmission in error, please immediately notify the sender by return e-mail and delete this message and its attachments. Unauthorized use, copying or further full or partial distribution of this e-mail or its contents is prohibited. Email transmission cannot be free of any virus or other defect that may affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free. Pos Malaysia is not liable for any loss or damage arising in any way from the use of this e-mail or its attachments.

To those Sir In charged
Parcel contained Cakee hasn't reached the destination )
Posted from Penang (Bayan Lepas on 7/11/2018) Until today(10/11/2018)..still not reached the destination Kulim which is near by Penang.Same postage to Bertam had reached Destination the next day after postage. I've made a complaint to the HQ of POS Laju Malaysia ( Complaint no.: [protected])but no action were taken until today..
Tqsm for your concern

Really disappointed with the service since the last 6 years.. Please do something with the management..Of POS Laju Kulim..

-1 November 2018
- EH 931631412MY
- Saya pos barang pada 1 November 2018 Jam 11 pagi di Pejabat Pos USM Pulau Pinang namun sehingga hari ini pelanggan saya masih belum menerima parcel tersebut.Saya pos beberapa barang tapi semua dah terima kecuali Kulim.
- Saya mohon kerjasama dari pihak Pejabat Pos untuk memberikan refund semula kepada saya kerana saya perlu membuat pengesposan semula kepada pelanggan.

POS Malaysia, your Bayan Lepas postmen is totally ignorant and DO NOT want to post to my unit. They only want to deliver to the lobby of the apartment, when I insist them I've paid for door to door services (14kg heavy), they cut-off my phone and send me a text that I have to go to Center to collect myself. Although they mentioned they are on the way and commanded me to be downstairs waiting for them to come, but when I mentioned Is a door to door services, they immediately ignore without any reply after that.

I've to waste 5-6 hours to made complaint and yet the head of Bayan Lepas cut-off my phone again without communicate further.
To conclude, pos Laju do not send parcel to our door, they happily taken our money, but they expect us to pleased them and do their job!

This is how low-level our country services has become. So why not just shut down and tell the world that malaysia do not provide pos service!

pada 8/11/2018, lingkungan pukul 2.45pm, posmen menghantar bungkusan ke alamat saya seperti yang tertera.

namun sikap posmen yang telah mengetuk pintu terlalu kuat menunjukkan tiada rasa hormat.

saya membuka pintu kemudian dia berkata ''ingat kan belum bangun tidur lagi?'' sedangkan saya berada didalam pejabat sepanjang masa dan itu ialah ketukan kali pertama, bukan kali kedua atau ketiga.

sila pastikan pekerja anda sentiasa berhemah dan menghormati pelanggan memandangkan motto yang tertera pada bungkusan ialah ''kami sampaikan pakej keceriaan''.

sila pastikan motto selari dengan perbuatan semua pekerja.

Saya ingin membuat aduan mengenai servis Poslaju kawasan Kota Samarahan yang meliputi alamat kediaman saya iaitu Taman Desa Murni. Saya telah beberapa kali terpaksa mengambil sendiri parcel di Pejabat Pos Kota Samarahan. Ini adalah kerana sikap posmen yang tidak bertanggungjawab yang tidak menghantar parcel ke alamat yang diberi walaupun saya telah menyemak melalui treking poslaju yg 'item dispatched out'. Seharian, malah kadang2 sehingga 2 hari menunggu item out dispatched out yang tidak kunjung tiba.Keadaan ini semakin meruncing sejak 3 bulan kebelakangan ini sehinggalan bila disemak online, item telah pun sampai ke Pejabat Pos Kota Samarahan. Ini sangatlah mengecewakan saya memandangkan saya membuang masa menunggu parcel yang tak tiba2. Diharap, pihak yang berkenaan mengambil tindakan terhadap posmen yang tidak amanah dalam menjalankan kerja.

Date of Incident : 05 - 07 Nov 2018
Tracking No : ER580863553MY

My parcel was being processed at Pos Laju Puchong for a couple of hours but unfortunately take 2 days (probably more) at Pos Laju Shah Alam.

This is not the first time this incident happened.

Sometimes they would ask me to take the parcel myself at their office at Shah Alam.

Appreciated if Pos Laju can take initiative to investigate & solve this issue.

Well, it just so happens that i ordered a wooden sword for my cosplay party going on in a couple of days. When i received my parcel, i am starstruck with the item received. It seems that the wooden sword that i ordered has broken in 2 pieces. I am really disappointed with this services that pos laju gave! Seriously! For as long as i have used the services, this has to be the worst service post laju have gave! I mean seriously, its people product you're dealing with, you should treat it with care instead of being too stupid to care. Then why dont u just work in places that throw stuff like being a garbage man! I am so pissed right now!

pada 19 oktober yang lalu, saya telah menghantar 1 parcel kepada pelanggan saya melalui pos laju kurier easy parcel, tetapi pada 29 oktober, saya mendapati barang tersebut masih belum dihantar. oleh itu, pada 30 oktober saya telah menghubungi pos laju hotline dan memfailkan aduan tentang kelewatan tersebut, disini saya sertakan no report [protected] . kemudian pada 1 november pelanggan saya memberitahu dia telah menerima barang tersebut tetapi ia tidak seperti produk kami. kami juga menafikan barang tersebut adalah produk kami, sekali lagi pada 5 november saya telah menelefon pos laju untuk memfail aduan tersebut. namun sehingga kini kami masih belum menerima apa2 jawapan. saya perlu tahu di mana bungkusan tersebut berada, jika tidak dihantar atau hilang, saya inginkan pampasan.

tarikh pos : 19 oktober 2018
produk : telekung muhayya
isi : telekung solat berwarna polka dot putih dan biru tua
bungkusan : plastik easy parcel warna merah jambu
berat kotak : 1 kilogram

tarikh pelanggan terima barang : 1 november 2018
produk : telekung
isi : telekung warna merah jambu
bungkusan : plastik pos laju
berat kotak : dihantar tanpa kotak

MOHON EN/TUAN/PUAN AMBIL TINDAKAN SEGERA

sekian, terima kasih

i wants to complain, they have sent the parcel to my house before but due to i'm not at home when postman arrived so i rearrange 2nd ship again through customer service line and Tuesday was Public Holiday so their customer service promise that they will send the item on Wednesday which mean after Public Holiday. But, i still did not receive on that day!? And the Solution provide by customer service is going to Post Office taken by myself or just wait postman send on tomorrow as today their postman did not pick up my parcel?!
1)Why cannot inform or even send a SMS earlier that could not made it by today, we purposely spend few hours waiting at home and lastly get the Answer like this!
2)And where your Credibility to make me to believe you again are you really going to ship on Tomorrow?

Hope that Pos Malaysia can manage well and avoid this kind of problem again!

Hi!

Barang saya dari Hong Kong telah dipos pada 19 Oktober 2018 dan dari 4 November 2018 masih berstatus "DELIVERY OFFICE JB 4 - SKUDAI"..kenapa mengambil mama terlalu lama untuk penghantaran. Sehingga hari ini (7 November 2018), saya tidak mendapat barang saya. Tracking number bagi barang saya RC986395815HK Saya mohon penjelasan dan penghantaran secepat mungkin. Terima kasih.

My consignment number is EP569615373MY. My item was supposed to be delivered last Friday which was on 2nd nov 2018. But they told me it was unsuccessful so i had to go to ezibox. But the next day, after putting my details and the pin they gave me, the locker opened but there was nothing inside. So how can this be? It has only been one day in the ezibox and my item is already missing.

I sent the gift to my friend but because of her premise closed, the gift was kept at Pos Batu Caves for 7 days and she couldn't manage herself to get there so the gift has returned to me but the box I've sent totally lost it's shape and I found the statue broken.I'm feeling really disappointed about it and I need an answer for my broken statue and you got to pay for this!

Assalamualaikum...saya nak buat aduan ye kenapa parcel saya dari teluk intan perak masih tak update lagi ke antar ke pahang selalu ye cepat je saya tengok pos laju update parcel ni dari pkl5.lbh sampai pgi ni stay kt teluk intan... Boleh x tlg buat kerja tu betol² saya tahu tak semua staff pos laju teruk... Ade yg elok shukur buat kerja halal tpi plz jgn la x update ni tngk stay kt teluk intan perak bila nk smpai ye ke pahang parcel saya ni...

Name: siti nor'ain bt wahid
Alamat: kg lanting chenor 28100 chenor maran pahang
Tel:[protected]
No.parcel:en330905621my

I punya 1st parcel nak seminggu baru dapat.. Lagi tu.. I ada di rumah.. Dia bilang tak ada.. Lepas tu give notice sj.. Suruh I prg angkat... Buat ke-2hantaran... Branch punya staff srh I datang untuk angkat sendiri di branch..2nd and 3 th punya parcel lagi teruk. Idah call centre utk buat noted utk brach for delivery time.. Tapi..org hantaran branch hantar lagi pada jam 5ptg.. Lagi tu.. Durat notice pun tak ada kasih..org krj tu adakah dtg ke rumahku... Call blk.. Dia bilang hantar esok.. Tapi tunggu 1 hari.. Pun tak ada dtg... Call post office tak ada org angkat.. Kalau macm kenapa aku nak guna pos yg mahal.. I guna pos biasa lah.. Pls lah branch manager.. Bertanggungjawab sikit

On 29/10/18, I received a call from a very rude postman. I wasn't at home so I told him to leave my parcel with the security guard as I did with another courier. He told me that he can leave it there but he will not be responsible for any loss and that I shouldn't complaint if I didn't receive my parcel. His voice was like he was pissed off or annoyed for no reason. From his accent, Im guessing that he is either from kelantan or Terengganu. Please train your staff properly to have at least basic manners.