You had something that worked. Quite well as a matter of fact, for the last several years. Then you had to go and &$#% it all up. Took away the guide, Favorites etc. All this to simply justify one of your lame webpage designers salary. If it "ain't" broke why fix it.
With a Gig FiOS connection it spends more time displaying the "optimizing your video..." crap than actually streaming the desired content.
AS someone who WASa VERY loyal user and was constantly recommending your services to everyone I could, that has now stopped. I'll find another service like you were several years ago and give them my loyalty and recommendations to others. I will also make a point of telling anyone that asks, how good you were and then how you ruined everything. So long...
Desired outcome: Put back the useful bits like Favorite channels, the previous guide structure. Get rid of the stupid "optimizing your video playback experience.." BS that has only made the service unwatchable.
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