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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Plumbforce Directfalse advertising, unprofessional service

T Review updated:

With a boiler (Potterton Suprema 40L, 6 years old) that is failing, searched the internet and called out this company for the repair. Their advertising claims 'So much as one minute late, and we'll give you £25!'. When already half an hour late the engineer called to say they would be late. Arrived 1 hour late, but then claimed that because he had telephoned, the £25 refund did not apply. Then his assessment of the boiler was that the fault could be caused by any of four components. As it had not yet failed completely, he advised waiting until it DID fail completely before troubling them again. Charged the full call out for this and called the service "inspection" on the invoice. I made sure he added detail on the fault I had called them out to repair and that he could not diagnose the problem. Boiler is still not functioning and I must still get it repaired, only now I am £81 poorer. Have complained in writing to the management twice: have received no acknowledgement of my complaint.

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Responses

  • Pa
    PaddyRua Feb 29, 2020

    They failed to complete the agreed repairs and then failed to povide the agreed refund claiming that Stuart Hall the company director had overruled the decision. No concept of customer service or professionalism.

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