Menu
Platinum Online Group

Platinum Online Group review: withdrew money from my account 321

L
Author of the review
11:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

$ 99.00 was withdrew from my Banco Popular account on December 18, 2009 using check number 14334
I never authorized Banco Popular (my Bank) or Platinum Online Group to withdraw money from my account.
Because of that Banco Popular charged me $30.00 for overdraft. The total $129.00 was deduct from my account.
Give back my $99.00 and pay to my Bank $30.00 for the overdraft they charged me or I will take legal action!

Ligaya D Runtu
([protected]@rocketmail.com)

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More Platinum Online Group reviews & complaints

Platinum Online Group - money withdrawed 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - unauthorized transactions scams 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - withdrew 99.00 from my account 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - Loan Application Fraud/Scam 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - took money i didn't have out of my checking account
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - when do i get my money back 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - TOOK MONEY FROM MY ACCOUNT 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Platinum Online Group - fraudulent withdrawal 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
321 comments
Add a comment
S
S
Scammed by Sammsoft
fennville, US
May 20, 2011 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

you need to file a compliant with WWW.ic3.gov and FTC [protected] identity theft

S
S
sergio moratto
Miami, US
May 17, 2011 3:30 pm EDT

platinum online group - saving pays 99, take from my acount $99, 49 usd whituot my autorization, i was calling him to many times & nobody give me the answers, its a joke!i went to miami police dpt to made the denunce, i am wating the answers,

sergio moratto.
miami, fl.

L
L
LadyBrooks
Terrell, US
May 17, 2011 7:10 am EDT

In the same boat looking at My statement dated 4/12/11 $99.49 was taken hope to find out who it is.

V
V
victoria norris
, US
May 13, 2011 9:10 pm EDT

Had $99.49 taken out of my checking account on 3-25-11 without my authorization. Contacted my Bank and was given the telephone # of Platinum Online Group. Have been in constant contact with this company and have waited the 30 days for the refund and also the 3-5 business days for it to be put back into my account. Still nothing. Today (5-13-11) they tell me it will take up to two more weeks to check with the refund department to see why it has not been credited. I have asked to speak with anyone who is of authority and have not been able to do this. I am disabled and on Social Security, and this amount of money taken from me has truely been a problem. Can anyone help me?

M
M
maitindo
, US
May 13, 2011 8:04 pm EDT

i just found out too that tis platinum bank took the same amount and my bank is doing nothing to help. what should we do because scam artist are getting away. lynmurombo87@yahoo.com

G
G
Glenna Anderson
Galesburg, US
May 10, 2011 11:10 am EDT

I was charged $99.49 and a overdraft fee of $34.00 and put my checking account in the negative I want the full amount plus the overdraft fee returned or I will go to a lawyer and start legal action against this fraud and scamming company and I say that in the loosest terms because they dont say anything about it at all

Glenna Anderson

S
S
sassysandy
Garden Grove, US
May 06, 2011 1:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i had the same exact problem! this company took out 99.49 from my account and then i got an overdraft fee of 35 from my bank. omg i was pissed. had no idea who they were! my bank gave me a copy of the check this company made! and it said i authorized them to make the check YEAH RIGHT! they wish! the check had a contact number, but of course they werent returning my calls! so i called the banks fraud line. they took care of everything. :) now the bank is putting the money back in my account along with the 35 dollars wooh! so if anyone is having the same problem please change your account number and call your banks fraud line and fbi!

N
N
N. GREG
Raleigh, US
Apr 30, 2011 12:30 am EDT

PLATINUM ONLINE GROUP CUSTOMER SERVICE # [protected]. DO NOT USE [protected], IT WILL ONLY GIVE YOU A LIVE MESSAGE OPERATOR AND THEY WON'T CALL YOU BACK. PASS THE CORRECT # ON PLEASE!

S
S
snowbunny11081981
Maumelle, US
Apr 29, 2011 3:45 pm EDT

i dont know the company that this is but they tried to take out 99.00 out of my account and i didnt give them permisson to do so. they made my bank account go into the neg. and i had to pay a 30.00 check fee that i didnt give them i want my money back or i will be taking this to court plus the 99.00 that they took out.. so all together the amount that needs to be refunded is 130.00 to contact me is [protected] my name is nakesha briggs the person that used my account is ray murry please contact me asap

M
M
Marie Pfierman
Cincinnati, US
Apr 29, 2011 2:56 am EDT

I was misled by Platinum Online Group representing themselves as a cash advance business. I asked about more information, and spoke with a supervisor, and never had deadlines or a definite okay take my money set up. Unfortunately it appears that I'm going to have to go through my banks fraud department. I even asked how would the cash advance be made available, and the man was not very specific, so I said well it sounds fine, however I need more information and when I would have to pay the 99.00. He said they would let me know and again no definite dates or signatures. I send them an email. Have yet to hear back. I hope we can all resolve this issue, and they can be charged with falsification of information and inpersonating a cash advance business.

J
J
jeff single
48302, US
Apr 20, 2011 6:19 pm EDT

this has been done to me also and if the money is not put back into my acct I will be taking legal action also I have called, several times no call back...[protected]...you better do it now!

G
G
gl312
akron, US
Apr 20, 2011 12:08 am EDT

i was also scammed by this company last week they took $99.49 from my bank i had my bank put a stop on the fake check but i still got hit with insufficent funds $34 fee it is also to my understanding that this company has been sued before and they have moved from state to state stealing money from honest hard working people such as myself i will be speaking to an attorney to see about filing criminal charges for fraud they have no right to steal money nor the right to have my personal financial information their phone number is [protected] thats the number my bank gave me and i gave them an earfull they are located in the san fernando valley of los angeles from what i understand we should all sue this company they are gonna be sorry that they messed with me

B
B
BB22
Sarasota, US
Apr 16, 2011 7:23 pm EDT

I also had $99.00 wuthdrawn from my account without authorization by this group. I have been unable to find out exactly what this company does. Is there anyone out there who can give me this information. My bank has been notified to put a block on any other preauthorized checks from this company. I have also sent a letter of DEMAND to Platinum Group Online for a refund.

B
B
BB22
Sarasota, US
Apr 16, 2011 7:18 pm EDT

I have just had $99.00 withdrawn from my bank account without authorization. I do not know what this company is or what they have to offer for the fee. Does anyone know how to contact them? I will contact my bank and have them put a block on any more withdrawals they may try to make on my account and have sent the company a letter of DEMAND for the return of this unauthorized amount.

BB

A
A
AA21
Perry, US
Apr 14, 2011 6:06 pm EDT

I am sorry that all of these people have gone through this. My little sister was scammed. they with drew the$99.00 from her as well and caused over draft fees. The bank will not allow her to put a hold on her account and she is responsible for the fees. The number the bank gave her [protected] seems to be a cell phone with a voice recoding of a person who seems to be intoxicated. She contacted this website for a loan to help her, Now some low life took advantage of her to make some money. Just irritates me to know there are people who overly take advantage of people who are hurting already. If there is nothing we can do now someday they will be stopped!

M
M
mbando12
mayfield hts. ohio, US
Apr 14, 2011 3:53 am EDT

i will be filing a class action law suit against this company and if you would like to be apart of it so we can all get our money back from these scam artists Please e-mail me your name and address @ mbando12@gmail.com. I already have started a dispute with my bank over this and am going through hoops to try and get a hold of this company on the phone but all i get is a lady that say's she is only the answering service and can only take a message from me and that it should only take up to 48 hours to get a response back from the company. i don't know about anyone else but i filled out a pay day loan application on-line and got directed to the Platinum Online Card page. It wasn't what i was looking for so I pressed the Back button to go back and yesterday I get a text from the back that this company took out $ 99.49 from a so called check number. I talked to my bank and they told me that on the message from the company it said for Savings Pays Membership.. What the hell is that cause I never signed up for anything with them. Like I said before people and companies need to be stopped that scam people. I know a lot of you guy's are like me hard working and every penny we make accounts to some way of us surviving. I have been scammed over before and this is the last draw so if anyone from the company is reading this I want you to know THAT YOU WILL BE GETTING LAWSUIT PAPERS ON ALL THE PEOPLE YOU HAVE SCAMMED AND WE ARE GOING TO MAKE YOU PAY EVERYONE YOU SCAMMED BACK THEIR MONEY AND THEN SOME! YOU WILL NOT GET AWAY WITH THIS THIS NEEDS TO STOP I AM STARTING THE LAWSUITb AGAINST YOUR COMPANY!

P
P
pargas787
Midland, US
Apr 08, 2011 2:27 am EDT

u guys took some money from my account and left me with a negitive balance, i would lyke to get it bak, u ppl dnt understand how much yall hurt sumbody whn yall do stuff lyke this we dnt work for u guyz too jst take r money

N
N
NormaD
Laredo, US
Apr 01, 2011 6:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Platinum Online Group has been trying to take $99 multiple times from my account on April 1, 2011. Under a membership number [protected] and check numbers 5835424. I never authorized Platinum Online Group or (my Bank) or Intermnational Bank of Commerce to withdraw money from my account.
Because of that (my bank) charged me multiple overdraft fees. I am requesting "nicely" to have my account credited these NSF fees which I did not incurr. If this is not taken care of immediately I will then seek to resolve this matter by seeking legal action and file a fraudulent charges (dispute) form with our local authorities. It is imperative that I recieve a response within 24 hours or I shall begin legal action.
Norma De Hoyos

P
P
Paul Deslauriers
Westfield, US
Mar 29, 2011 5:36 pm EDT

I just wanted to post to let anyone who has been scamed by Platnum Online Group can get there money back I just went through it and got the 99.00 and my bank fee back. They use a service for there customer service you can go to http://www.yourcustomerserviceonline.com and leave a message or you can call [protected] both places you need to leave a message. Call your bank and report the scam with the information I provided you and let them fight for you it took a little over a day to get a full refund. Good luck and I hope this helps someone.

D
D
dejwilk0604
Baltimore, US
Mar 28, 2011 10:59 pm EDT

Usa Credit/ Platinum Online Group withdrew 99.49 from my MECU bank account after USA Credit claimed to have approved me for a loan. My account was overdrawn and charged $28 dollars in overdraft fees on March 2, 2011. Then another check was submitted for 14 on March 22, 2011 resulting in another overdraft fee of $28. As a result $9.10 was transfered from my savings account to my checking to try to cover the insufficient funds by my bank. On March 2, 2011 my account balance was- $126.92, on March 22, 2011 my account balance was -$168.92, after the money was transfered from my savings account my balance is now -$159.82. I have already filed a dispute with myt bank and I am requesting that the money as well as the overdraft fees be repaid to my account. Also I have searched the BBB for this company under both names and they are not listed. I was under the impression that I was applying for a loan not a scam.

D
D
doug robar
Martinsburg, US
Mar 10, 2011 6:24 pm EST

platinum online group withdrew 99.49 dollars out of my account and a 25 dollar bounce fee i want my money back or im going to take legal actions and plus the 25.00 to they had no aprovial from me to take my money give it back

B
B
B Parker
Baton, US
Mar 10, 2011 4:01 pm EST

You all tried to take 99.49 out of my account that had no sufficant funds and my bank charged me 25.00. First of all I never authorized ya'll to go in my account. I am calling the bank and then the Attorney General's Office.

J
J
jesss1216
Lexington, US
Mar 08, 2011 9:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Well I talked to someone they say they haven't received any money from me! I have a copy of them taking money, the money was paid to them per my bank statement 2/28 . The woman says be patitent if we receive the $ then they will credit my act
The $! Oh and supposedly I ordered it twice yet they can't tell me what i ordered! Nothing! The scam... they say they didn't get the $ when in fact they did take it!
The number. Is [protected]
Good luck!

S
S
SGreen201120
Bluffton, US
Mar 08, 2011 8:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Could I please have the number you called in order to get your money back? They took 87.00 out of my account without my authorization. Chase Morgan Marketing took your money right? I cant seem to find the number for them to call.

C
C
coreyt
charlotte, US
Feb 28, 2011 7:05 pm EST

fake & bad business took money from my checking & I want the $99 dollors put back in my account now

B
B
bradst
Abbeville, US
Feb 25, 2011 7:24 pm EST

why dont ya folks file a complaint w/ consumeradvocacyfoundation.org, they help y'all w/ all that crap ur dealin' with they did with mine... suggest yah try it, wont hurt if ya do...

H
H
Haroldeen De La Cruz
Wahiawa, US
Feb 22, 2011 8:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have a question this FBI address is it legit? I am only asking because I have been getting e-mail from the so called FBI and when I write back to the address I tend to get the mailordemon or whatever it's called so I am just wondering. I want to report it because it seems like they are doing this a lot and it is not fair.

E
E
emotionally destroyed
Fairmount, US
Feb 19, 2011 4:02 pm EST

i recently got hit with the $ 99 fee from platinum online group never even heard of them until mysterious money kept being debited out of my account i have called cant get no response this is not the first time money has been taken out of my account with out my knowledge or consent i am so sick of this [censor] i have a child with a very rare chromosome disorder and heart condition the more money that keeps dissappearing i have to cancell alot of her out of town doctors appointments u know what people that do this to us by taking our money makes it more harder for us to survive and they should be shot! something needs to be in place for situations like this

P
P
Peggy Prince 53
New Castle, US
Feb 18, 2011 9:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

same thing happened to me my bank charges 37 dollars fee and the their was another one taht took out 49.95 out of my acct. and I am charged with 37 dollars for the second time.

J
J
james frazier
North Highlands, US
Feb 18, 2011 5:39 pm EST

they tryed to cover there tracks by sending me an emergency card yesterday.with a loan on it for up to $500 dollars on it.after threatining me with criminal charges saying i owe them on a loan from DEC. that they never gave me.I HAVE RECORDS OF ONLY 2 WTHDRAWS FROM MY ACCONT MADE BY ME FROM DEC TO FEB NONE OF IT WAS THERE MONEY.EVERY LAST DIME BELONGED TO ME.MINES!2 DEPOSITES FROM DEC TO FEB.NONE OF THEM WERE FROM PLATINUM ONLINE GROUP.PLATINUM GE.THE HONESTLY BELONG TO ME JAMES W FRAZIER III.NEVER RECIEVED NO LOAN.AND IF I OWE.WHY did they send me a card with a code to type in.ONLINE!and up to $500 will be deposited into my account.lenders dont loan to people who already owe!THE TRYED TO MUSCLE ME LIKE THE ARE THE MOB.FRAUDULANT GANGSTAS.I WOULDNT CARE IF THEY WHERE ALKIDA.THEY ARE NOT GOING TO TAKE MY PENNIES MY LIFE OR FREEDOM.THEY TAKE FROM THE ELDERLY AND THE ONES WHO THE THINK AINT GONNA SAY OR DO NOTHIN.THEY NEED TO PAY EVERY LAST PERSON BACK THIER 99.WITCH THEY TOOK 6 TIMES NOT ONCE FROM MY ACCOUNT.ITS TIME FOR THEM TO BREAK BREAD CAPEACHE.YALL CAN KEEP THAT EMERGENCY CARD PLATINUM OFFLINE GROUP.YOU MAY NEED IT!

View 0 more photos
S
S
sareno
, US
Feb 18, 2011 4:29 pm EST

I to am a victim and this happend a few time I have 1, 000 dollar over draft fee! which I have payed back all my loans and they keep taking money out of my bank acct. I do not know what to do.

S
S
Shawneerain123
Centertown, US
Feb 18, 2011 7:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

Plaese mail me I think I can help. Shawneerain123@yahoo.com

N
N
nise2161
Everett, US
Feb 03, 2011 11:52 pm EST

I had $99 taken out of my bank account with a electronic check that I did not authorize! I have been trying to contact the lowlife [censor] that has done this to me and so many others. I have only been able to contact a third party answering service. I also got hit by a another [censor] named Top Dog at almost the same time! Both hit my bank within an hour of each other. I have had over $250.00 taken from me, that is including overdraft charges! My rent is due no later than tomorrow and there is no way I can get my money back by then! These people should not be able to do this. With all these other complaints, why are they still able to be on line and operating?

T
T
TomStone
right, GB
Jan 27, 2011 8:02 am EST

OMG, no wonder you got taken for! You post an image on a check with you name, address and all your bank info.
Would not be shocked if you come back next week and tell us all that you got taken again.. Some people just don't learn.
Your best thing to do right now after posting that image is to CLOSE that account and open another. From looking at things, you didn't get scammed you ALLOWED yourself to get scammed. Hope you learn from this and after doing some research about " platinum online group "
your time would be better spent making a new account and closing the one you have now and go on with your life. If you keep it open they will go after you again and no there is nothing you can do. Another hint to some of the other members here is that if you have been having charged taken out of your debit card or credit card and you bank will not do anything about it, hang up and cut your card in half then call them back and report it stolen. They send you a new one with new numbers.. End of problems.. Good luck with all that..

E
E
elsie royer
, US
Jan 25, 2011 7:59 pm EST

took money from account that i did not authorized

A
A
Alicia Buzbee
, US
Jan 24, 2011 4:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They took 99.49 from my account without permission as well.

G
G
Gloria43
rome, US
Jan 23, 2011 7:08 pm EST

in june of 2010 we tried to apply for a loan online. we didnt go through with the process but platinum group used our banking information to take 99 dollars from our account for a memember ship i know nothing about! now on the 1st and 15th of each month since than 14 dollars comes out for the monthly fees! i have called every month and given my message to get a call back and no one has canceled or refunded my money! i too am looking into legal action adn changing my bank accounts now. please watch you accoounts closely for platinum group and usa credit. those ar e the two names they are using!

E
E
Elizabeth Cordle
West Liberty, US
Jan 22, 2011 4:30 pm EST

Platinum Online Group took money from my bank account after being told to not to do it by phone place ing me in the negative balance of $137.take money when told not to. They say they are protect us but I question their methods of protection when it leaves my account in the negative and they don't listen to the people they are supposedly protecting. If they don't give me my money back my lawyer will handle it for me and maybe they will learn what it means to really listen to the average person when being told no.

M
M
Maria Rutella
South Amboy, US
Jan 22, 2011 1:16 am EST

Platinum took $99.00 from my account without my authorization. I am now overdrawn. I have been out of work for almost 2 years and my unemployment has run out and I'm working part-time at Macys earning $7.75 an hour. I have tried to get some answers but only get an answering service. Has anyone gotten their money back? I am now overdrawn with no money to get me through the weekend.

C
C
chris skidgell
Norridgewock, US
Jan 20, 2011 3:12 am EST

these people should be in jail why has, nt somebody filed a class action lawsuit ?