the platinum online group has an overdraft in my regions checking account. not one time but two times, i had only a few dollars in the acoount now my account is in the negative amount of $253.92. i don't feel like i hav to pay for any of the bank fees. also platinum online group savings pays 99 has overdrafted into my checking account, which adds up to the second time they went into my checking, thats why i say they went into my checking account twice. i can not afford to pay anything that platiunm has taken out of the checking account, my account was not overdrafted and it would help me out alot if platinum would clear up my bank account.it would be helpful if they would get my bank account back out of the negaative zone and back to the way i had it.please email me back at [protected]@yahoo.com and leave a phone number so i can call you all back cause i don't answer all the calls that call my phone thanks.
I have a lot of info on this group.If you have questions or need specific information or need help. I will try to offer and give you all I know. I can tell you where to find what your looking for or just send it to you. I saved everything I found. and it is interesting. Put all together it might convince a bank to refund your money. Mines thinking about it.And look into your banks policy on "phishing" mine refunds money taken due to someone getting my account number when I open a e mail or do some transaction that gets it to someone that steals it.My bank also states that if an e check is taken and it wasn't authorized by me it refunded. How can anyone prove when and where your info got out.So Im demanding in paper letter form I filled that form out. I want IP times everything. I have noticed that they like to target people that are on disability. What they do is say you joined 8 days before you get your check. Then in the receipt that you don't get it says that you have a seven day trial and if you don't cancel it in that time you are getting robbed. In that time the 7 days is up on, yep the day you get you direct deposit.I did find the receipt confirmation letter sent to me .It only had my e mail address and my name. I found it where even if your waiting to get it you really wont think of. Spam. I went through almost 5k of spam. That's when I found that I had "Joined" on 1/24 . If I can offer anything to help please let me know
they took money out of my account on a loan they said they gave me .that they said they sent to my account.never recieved.but they charged my account$99.00 6 times.on a payday loan.i have records bank statements that say nobody has never added money to my account but me.and the only withdraws i ever made was$20 dollars of the $25 that i put in the account to start it in december.and $426.of the$845 that was direct deposited in my account on the 1st of febuary which i withdrew on the second of febuary.meaning ive only withdrew mone from my account a total of twice from feb to dec. they stole my money for a lone that they said they deposited.threatened me with criminal charges.i have records that they didnt deposite any money in my account.and i have records that they charged my account for a lone that they never gave me as if they gave it to me.they even have the nerves to say they are filing criminal charges saying i owe them money that they lent me!!!if i never withdrew it, and its not in my account, and never was put in my account.what do you call that.FRAUD.
When am I going to get my money back that was took out of my checking accounting on Dec 22, 2010. I did not authorized the money to be taken out and I want it to be put back in and I want to know when it will be done! I have call your number about 8 times only to get your exchange and finally got the name of your company. I want you to call me at area code [protected] and let me know exactly when my money is going to be returned to my account or you will be contacted by my attorney in 24 hours that is all the time you have to return my money into my account. Today is Tuesday, Jan 11, 2011 and by Jan 12, 2011, the money should be in my account. If not by Jan 13, 2011, my attorney will be contacting your company.
This is the BBB report regarding Platinum Online GroupBBB Rating F
Ratings Explanation BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
This business is not a BBB Accredited Business.
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
•59 complaints filed against business
•Failure to respond to 7 complaints filed against business.
•BBB does not have sufficient information to determine how long this business has been operating.
•BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings
Business Contact and Profile
Name: Platinum Online Group
Address: 5806 W 55th St
Mission, KS [protected]
Their new address acccording to the phone service is: Post Office Box [protected], San Francisco, CA 94120
File Open Date: December 2009
Type of Business: Loan Services
BBB Accreditation: This company is not a BBB Accredited business.
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 59 complaints about this company in the last 36 months, our standard reporting period. Of the total of 59 complaints closed in 36 months, 59 were closed in the last year.
These complaints concerned :
+ 28 regarding Billing or Collection Issues
2 - None of the Above - Credit, Billing or Collection Complaint Issue
26 - Unauthorized bank debits
+ 1 regarding Contract Issues
1 - Invalid or false contract
+ 8 regarding Customer Service Issues
3 - Failure to provide promised assistance or support for products or services
2 - Failure to respond to phone calls or written requests for assistance or support
1 - Inappropriate behavior by customer service personnel
2 - None of the Above - Customer Service Complaint Issue
+ 13 regarding Refund or Exchange Issues
3 - Failure to honor refund, exchange or credit policies
10 - None of the Above - Refund or Exchange Complaint Issue
+ 6 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
1 - Sales presentation misrepresented the service
2 - Sales presentation used dishonest sales practices
+ 3 regarding Service Issues
2 - None of the Above - Service Complaint Issue
1 - Unauthorized service
These complaints were closed as:
+ 52 Unpursuable
52 - Company cannot be located.
+ 7 No Response
7 - Company failed to respond to BBB to resolve or address the complaint issues.
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BBBTips on SBA Loans
Beware of Predatory Practices in Home Mortgage Lending
Beware of Abusive Lending Practices
High Cost Payday Lenders Advertise Everywhere
Home Buyers: Protect Yourself from Predatory Lenders
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BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
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If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.
Report as of December 3, 2010 14:50
Copyright© 2010 Better Business Bureau
I am not sure exactly what to do about being ripped off by this ### organization. I am going to see my attorney. You can contact the BBB, FBI, and the attorney general's office...but I suspect this money is gone forever...My bank did inform me to always use a credit card or debit card...and never use your checking account information online...Now I have to close this stupid account before they decide to hit me again.
I told these people i wanted a credit card and they were gonnna put $500 in my account. Then when i found out it wasnt, I immediately called and cancelled and the woman i spoke with said she would put the referall in. Well the next day i had them try 2 take the money out and now i have overdraft fees. They are very sneaky. I have 2 credit cards and i dont want an unsecured one. I need them 2 reimburse me asap. I am going 2 my bank tomorrow to cancel any other transactions they might try to take out of my account. Please help me. This is wrong and they know it. I wil take legal action with Ford Motor Comany asap if i dont hear back from them by tomorrow. They had no prob trying 2 take out there money. I have called 3x and sent them 3 mess and they keep ignoring me. THAT IS UNACCEPTABLE. PLEASE HELP MY SITUATION THANKYOU Troy Dillaboough
Fraudulent withdawal of $99.95 from beneficial bank account. I need my refund and will complain to the better business bureau.
I had $99.00 deducted from my checking account on June 16, 2010 from Platinum Online Group. At the bottom of...
Platinum online group is a scam...i was charged $99 twice and i never authorized them to withdraw from my account!!! they created 2 checks: chk#22790 for $99.000, and the next day they charged me again!!! And another fake unauthorized check creation!
The customer service number is a fraud because they take messages but no one will call you back!!! What good is customer service if you can't talk to anyone that can assist ?????
And I am not rich so I can't afford a lawyer, so we'll see what the next steps are, but I am going to get my money back somehow!!! And I am going to tell everyone i know and meet what a bad business they are!!! They need to go out of business and refund everyone's money!!!
platinum online group withdrew 99.00 from my account. i've been trying to reach them at this number [protected] .they claims they are only operators to take messages. i asked what kind of company was platinum online group she stated she could not give me any information she was only to take messages. she stated that they would call me back, but they have not.i asked to speak with her supervisor she stated she could not do that.there was noone top take my call only message operators.i have tried to call them every since they took my money 12-24-09 from my account.they say the same thing every time. how can i get my money back? i asked her how would she feel if someone took money out of her account? the bank charge me 30.00 in overdraft fees total 129.00 i want all my money back .
$99 was withdrawed from my account without my authorization, by the Platinum Online Group. I attempted to...
$ 99.00 was withdrew from my Banco Popular account on December 18, 2009 using check number 14334 I never...