The complaint has been investigated and
resolved to the customer's satisfactionResolved Pimsleur Approach — Frauduletnt sales technique and scam
resolved to the customer's satisfaction
Purchased three Quick & Simple Spanish learning CD for Christmas presents, at no time during phone conversation with sales staff or on their Internet order sight was the Rapid Fluency Program Gold program mentioned. After receiving the initial order I opened the package to confirm the shipment and read the flyer included. This was the first mention of the on-going Gold Program where 16 additional CD would be sent again no mention of cost or billing. I called the number in the flyer and after several demands to know the nature of the additional CD program and the cost I was finally informed my credit card would be billed for 3 payments totaling $ 248..00 for each of the three Quick and Simple programs I received. I demanded to stop immediately any affiliation with Pimsleur Approach and was first told I would have to wait until the 1st Gold CD arrived and then could cancel. I asked for a supervisor and was disconnected. I called back again requested a supervisor and was not none available. I finally demanded that the accounts be closed and no further shipments be made regarding any products from Pimsleur Approach. I was told the account was closed. I requested an e-mail confirmation and was told it would be sent immediately. 3 hours later I had not received the confirmation and called back this customer service agent told me the accounts were closed I again demanded a cancellation confirmation and finally received e-mail confirmation on both my email address and my wife's. a week later I received 3 additional shipments from Pimsleur Approach I called customer service to inquire about the shipments with cancellation email in hand. I was told nothing else was shipped out and the account was closed. I inquired about why I just received 3 additional boxes and she said they did not ship anything and I needed to open to determine what was shipped. I informed I did not want to open boxes wanted a return to shipper number to send back she told me they could not do anything until I opened the package to determine what was sent and the account number. With significant reservations I am going to be forced to open the 2nd shipments. This company is an obvious SCAM!!! WARNING DO NOT ORDER ANYTHING FROM THEM. I will contact the PA Attorney General Office tomorrow to file a formal complaint. I am also contacting the US Postal Service Agents in the Ft. Worth office to inquire about filing a complaint for mail fraud.