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I saw a $9.95 edal on a daily sale website for two language CDs from Pimsleur. When I clicked on it, I was re-directed to the company website. I ordered the $9.95 deal and thought I was done with it. I received what I ordered, then sometime later (due to the second shipment being lost and then found by the post office) I received a high-dollar language course that I did not order. Pimsleur uses the $9.95 deal to lure unsuspecting consumers into a "free trial" program for their expensive language course. By purchasing the $9.95 deal, one os automatially enrolled in the free trial (30-days). The enrollment in the high-dolalr course is poorly indicated on their website and can be eassily overlooked. Pimsleur had already debited the first insallment for the larger course from my card. I called the company and cancelled the program, mailing their course back to them. Now waiting to see if they indeed return my money. Beware of this company and anything they try to sell. They are misleading and deceptive.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I felt being totally cheated today. I placed the first order of the basic Pimsleur in December last year and went out of the country until today. What I got for today was 2 boxes containing Gold Level 1 and 2 having sent to me WITHOUT my acknowledgement and of course, my card was charged $256.
I was angry because they obviously tried to hide the fact that every 30 days, there would be a new trial being sent to you and if you're not there to open and carefully read thoroughly, you'll be in trouble!
And ridiculously how they made it so easily to put the products in your hand when it is really hard for the return option. Call to that number is the only way. Waited for 10 mins to talk to a representative. Then you'd hear the instruction for the address, and the thing call RMA No. which is a series of letter and number and dashes. This whole thing can easily be informed and done online. Plus the phone connection is bad!
And you'll have to send the product back within 10days after the RMA No. is issued!
I'd definitely block them from future automatic charge!
I haven't tried a minute in the CDs and dont know how good this method is, , but this scam from the product comapny already pissed me off!
And I hope these reviews should be spread so the customers can stay away from this company, or they will have to change their customer care policy! Simply ridiculous!