Piedmont Natural Gas Company review: Christ Church Greenville

I reached out to piedmont natural gas for a meter calibration which we haven't had one in years, and they stated to me that they would not be checking the meters due to them not seeing any reason too as far a bill increases or decreases. Cassidy (employee number 529620) said that they make that decision regardless of what the customer wants or thinks which is odd considering we pay them! She also was very rude and told me she couldn't provide proof of policy of this matter and also couldn't provide her bosses employee number or any contact information! Bottom line when a paying customer requests something such as this, it should be handled with hast every time. I can't seem to get in contact when company owner (Duke Energy owner of piedmont natural gas) higher than her and this is a problem. I want our meters checked for calibration.